Wiggle customer Service....

Stephen_James
Stephen_James Posts: 2
edited September 2009 in MTB general
.......is awesome.

I broke my Fizik Carbon railed saddle at the weekend while racing at the 12:12 - we won the mens team even for Torq.

One of the rails cracked on a short fire road climb and I know I hadn't knocked the saddle in any way so was pretty sure it was a manufacturing issue. I bought it in June. While on that point I have never had an issue with Fizik product and think they are great.

I sent an email to Wiggle where I bough the seat from and prepared myself for a bit of a battle to get a replacement. I immediately received a reply to say they would look at it as soon as it arrived.

Now in actual fact I'm a fairly reasonable XC rider who really takes care of my kit, but for all they knew I could have been an 18st monster who had bolted on to a 8" travel rig and hammered the life out of it.

They received it yesterday and on the very same day I received a mail from them to say not only were they sending out a new one straight away to me, but they had also refunded the postage cost for me sending it back to them.

I thought this was well worth of a mention.

Cheers Wiggle!

Stephen James (Torq)
«1

Comments

  • paul.skibum
    paul.skibum Posts: 4,068
    Nice!
    Closet jockey wheel pimp whore.
  • scale20
    scale20 Posts: 1,300
    Can't go wrong with that. I like wiggle, buy a lot from them but their prices are not as competative as they used to be.
    Niner Air 9 Rigid
    Whyte 129S 29er.
  • bay73
    bay73 Posts: 130
    scale20 wrote:
    Can't go wrong with that. I like wiggle, buy a lot from them but their prices are not as competative as they used to be.

    ^^^

    agree on both points there
  • REMF
    REMF Posts: 106
    bay73 wrote:
    scale20 wrote:
    Can't go wrong with that. I like wiggle, buy a lot from them but their prices are not as competative as they used to be.

    ^^^

    agree on both points there
    me too.
  • Skonk
    Skonk Posts: 364
    I bought some endura single track trousers the other day from Wiggle, and didn't get any Haribo... gutted :(
    Canyon Spectral AL 9.0 EX
    Planet X RT90 Ultegra Di2
  • scale20
    scale20 Posts: 1,300
    The haribo's do seem to have dried up but i've got more wiggle bottle openers than I can shake a stick at!
    Niner Air 9 Rigid
    Whyte 129S 29er.
  • Raymondavalon
    Raymondavalon Posts: 5,346
    REMF wrote:
    bay73 wrote:
    scale20 wrote:
    Can't go wrong with that. I like wiggle, buy a lot from them but their prices are not as competative as they used to be.

    ^^^

    agree on both points there
    me too.

    ^^^ +1 for me too... they did a great job when my Pike 409 forks had the MCU seal issue.
    By far the best MTB eTailer out there in my opinion

    ...yea what ever happened to the jellies and bottle openers from Wiggle?
    The Bouncer
    The Shaker
  • rogue pieman
    rogue pieman Posts: 77
    <sprays a mouthful of Pepsi all over his montior>

    Bottle opener?!?! :shock:

    Never had a one of those from Wiggle, ever! And I ordered loads of gear from 'em too. The schweinhunds!

    Sick of the sight of the jellys, tho.
    Gerrin! Love owt like that, me.

    Malty goodness
  • ashfanman
    ashfanman Posts: 186
    I got some Haribo when I ordered from them about a month ago. Never had a bottle opener though... :(
    My ride
  • Skonk
    Skonk Posts: 364
    I've also never had a bottle opener :(

    Now i feel unloved.
    Canyon Spectral AL 9.0 EX
    Planet X RT90 Ultegra Di2
  • scale20
    scale20 Posts: 1,300
    Got a spare wiggle bottle opener here. 1st one to Pm me their address can have it post free :lol::lol::lol::lol:
    Niner Air 9 Rigid
    Whyte 129S 29er.
  • Massimo
    Massimo Posts: 318
    I've had 6 bottle openers from them over the years, but it tends to be haribo at the mo...
    Crash 'n Burn, Peel 'n Chew
    FCN: 2
  • Skonk
    Skonk Posts: 364
    It's strange really but hoping to get that 10p back of haribo is enough to make me order from them rather than another site (assuming the product is proced the same).
    Canyon Spectral AL 9.0 EX
    Planet X RT90 Ultegra Di2
  • scale20
    scale20 Posts: 1,300
    Offers ended. bottle openers gone :lol::lol::lol:
    Niner Air 9 Rigid
    Whyte 129S 29er.
  • nfrang
    nfrang Posts: 250
    Ordered 2:30pm yesterday...big box of goodies turned up at 8am this morning! Starmix included :lol:
  • scale20
    scale20 Posts: 1,300
    I think you should post one to everyone in this thread :lol::lol::lol:
    Niner Air 9 Rigid
    Whyte 129S 29er.
  • nfrang
    nfrang Posts: 250
    I don't offer sweeties anymore :shock: Would you like to see some puppies?
  • pastryboy
    pastryboy Posts: 1,385
    Made two orders on wednesday night, de-selected the priority option but both turned up this morning complete with haribo - can't ask for more than that. 8)
  • RealMan
    RealMan Posts: 2,166
    My mate sent back 2 tyres that were a year old that had managed to get serious side wall rips - I know, sounds ridiculous, but they had spent a year in his garage hung up, he put them on the bike, and on the first ride they were pretty much destroyed.

    He was refunded for the tyres and his postage.

    That's not great customer service, that's stupid business sense, lol.
  • woodywmb
    woodywmb Posts: 669
    I bought a bottle opener from Wggle and inside the parcel was a small packet of bike bits and pieces. :)
    http://www.pinkbike.com/photo/1296598/
  • nfrang
    nfrang Posts: 250
    RealMan wrote:
    My mate sent back 2 tyres that were a year old that had managed to get serious side wall rips - I know, sounds ridiculous, but they had spent a year in his garage hung up, he put them on the bike, and on the first ride they were pretty much destroyed.

    He was refunded for the tyres and his postage.

    That's not great customer service, that's stupid business sense, lol.

    Would he spend money with them again though?
  • alfablue
    alfablue Posts: 8,497
    scale20 wrote:
    Can't go wrong with that. I like wiggle, buy a lot from them but their prices are not as competative as they used to be.
    Well, they price match (recently got Shimano MO76 shoes for £49 instead of £63, just email them to ask) and if you subscribe to the newsletter you get a £5 off voucher on a £50 spend, furthermore, every time you change your newsletter preferences you get another £5 voucher, so you can get the best customer service as well as the best prices :lol: (and sweets and bottle openers, and referral vouchers - just got one for £58 ).
  • RealMan
    RealMan Posts: 2,166
    nfrang wrote:
    Would he spend money with them again though?

    I know where you're going, but refunding year old tyres because they had sidewall rips? Do they refund year old tyres when the treads a bit worn as well? I still think its ridiculous.
  • alfablue
    alfablue Posts: 8,497
    RealMan wrote:
    nfrang wrote:
    Would he spend money with them again though?

    I know where you're going, but refunding year old tyres because they had sidewall rips? Do they refund year old tyres when the treads a bit worn as well? I still think its ridiculous.
    I presume that their approach to customer service is in part responsible for their success, it isn't as ridiculous as you may think. They build up great customer loyalty, it has certainly worked with me, and they get an unhealthy proportion of my disposable income :oops:

    You very rarely see any negative comment about Wiggle (and even the negatives are trivial), this differs greatly from some other online retailers, this reputation is probably worth a lot.
  • REMF
    REMF Posts: 106
    Raymondavalon wrote:
    REMF wrote:
    bay73 wrote:
    scale20 wrote:
    Can't go wrong with that. I like wiggle, buy a lot from them but their prices are not as competative as they used to be.

    ^^^

    agree on both points there
    me too.

    ^^^ +1 for me too... they did a great job when my Pike 409 forks had the MCU seal issue.
    By far the best MTB eTailer out there in my opinion

    ...yea what ever happened to the jellies and bottle openers from Wiggle?

    i still get a packet of haribo with every order.
  • REMF
    REMF Posts: 106
    alfablue wrote:
    scale20 wrote:
    Can't go wrong with that. I like wiggle, buy a lot from them but their prices are not as competative as they used to be.
    Well, they price match (recently got Shimano MO76 shoes for £49 instead of £63, just email them to ask) and if you subscribe to the newsletter you get a £5 off voucher on a £50 spend, furthermore, every time you change your newsletter preferences you get another £5 voucher, so you can get the best customer service as well as the best prices :lol: (and sweets and bottle openers, and referral vouchers - just got one for £58 ).

    how do the referral vouchers work?
  • alfablue
    alfablue Posts: 8,497
    REMF wrote:
    alfablue wrote:
    scale20 wrote:
    Can't go wrong with that. I like wiggle, buy a lot from them but their prices are not as competative as they used to be.
    Well, they price match (recently got Shimano MO76 shoes for £49 instead of £63, just email them to ask) and if you subscribe to the newsletter you get a £5 off voucher on a £50 spend, furthermore, every time you change your newsletter preferences you get another £5 voucher, so you can get the best customer service as well as the best prices :lol: (and sweets and bottle openers, and referral vouchers - just got one for £58 ).

    how do the referral vouchers work?
    If you refer a friend (anyone who hasn't shopped with them before), they get a free pair of triple lens DHB glasses, the referrer gets a voucher worth 10% of their initial spend. I referred my son, he bought a bike, I got a £58 voucher, he got the glasses, except he emailed them and asked if he could have 2 pairs and they said yes :) Really, they are exceptional!

    Let me know if you want me to refer you :) Its a free service I provide to anyone who wants it!
  • Raymondavalon
    Raymondavalon Posts: 5,346
    About a month back I ordered 2 x Panaracer Rampage tyres. No bottle opener, no Haribos..
    I honestly feel somewhat neglected..

    *Off to CRC to place a revenge order for under £10* :wink:
    The Bouncer
    The Shaker
  • RealMan
    RealMan Posts: 2,166
    Raymondavalon wrote:
    *Off to CRC to place a revenge order for under £10* :wink:


    I think you've just won The Award For Best Reason To Buy More Bike Stuff.

    Congratulations :D
  • REMF
    REMF Posts: 106
    alfablue wrote:
    REMF wrote:
    alfablue wrote:
    scale20 wrote:
    Can't go wrong with that. I like wiggle, buy a lot from them but their prices are not as competative as they used to be.
    Well, they price match (recently got Shimano MO76 shoes for £49 instead of £63, just email them to ask) and if you subscribe to the newsletter you get a £5 off voucher on a £50 spend, furthermore, every time you change your newsletter preferences you get another £5 voucher, so you can get the best customer service as well as the best prices :lol: (and sweets and bottle openers, and referral vouchers - just got one for £58 ).

    how do the referral vouchers work?
    If you refer a friend (anyone who hasn't shopped with them before), they get a free pair of triple lens DHB glasses, the referrer gets a voucher worth 10% of their initial spend. I referred my son, he bought a bike, I got a £58 voucher, he got the glasses, except he emailed them and asked if he could have 2 pairs and they said yes :) Really, they are exceptional!

    Let me know if you want me to refer you :) Its a free service I provide to anyone who wants it!

    i'm not a new customer, i already have a platinum rating, but cheers.

    what is the actual process of referring another person?

    regards

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