how long should frame warranty replacement take

stubs
stubs Posts: 5,001
edited August 2009 in MTB general
How long should you have to wait for a cracked frame to be replaced. I know that each case is different and each importer probably does things differently but how long is it reasonable to wait bikeless before it is time to start looking at consumer legislation and solicitors adverts.
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Comments

  • RealMan
    RealMan Posts: 2,166
    stubs wrote:
    I know that each case is different and each importer probably does things differently

    So maybe tell us some specifics..? On-one, for example, apparently take a week to replace a damaged frame. If its some weird foreign brand, it might be longer with shipping and customs and such.
  • stubs
    stubs Posts: 5,001
    RealMan wrote:
    stubs wrote:
    I know that each case is different and each importer probably does things differently

    So maybe tell us some specifics..? On-one, for example, apparently take a week to replace a damaged frame. If its some weird foreign brand, it might be longer with shipping and customs and such.

    Its a pretty common :wink: brand with a well known importer

    As for On-one i had a problem with my 1st scandal frame sent them an email got a response within the hour a few emails to and fro and 2 days later I had a new frame
    Fig rolls: proof that god loves cyclists and that she wants us to do another lap

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