endura stealth jacket

mountainroadie
mountainroadie Posts: 244
edited May 2009 in Commuting chat
just gotta tell somebody ... got the above jacket in stealthy black nearly 18 months ago so out of the warranty {12 months} the jacket was slowly coming away under the pit area .
welded seams so i thought i would take a chance and took it back to edinburgh bicycle they sent it on to endura
and they are sending out a brand new jacket.....im chuffed to bits :D

Comments

  • Mickey Eye
    Mickey Eye Posts: 590
    Do you think Nørrona will replace my jacket, it's only 3 months old but I fell off and ripped one of the sleeves to shreds. Would make about as much sense :P

    Congrats on your win!
  • mountainroadie
    mountainroadie Posts: 244
    yeah go for it . why not...... they replaced my jacket out of warranty .
  • alfablue
    alfablue Posts: 8,497
    mountainroadie wrote:
    just gotta tell somebody ... got the above jacket in stealthy black nearly 18 months ago so out of the warranty {12 months} the jacket was slowly coming away under the pit area .
    welded seams so i thought i would take a chance and took it back to edinburgh bicycle they sent it on to endura
    and they are sending out a brand new jacket.....im chuffed to bits :D
    I think that is only fair actually. I think they have obligations under EU law fr up to 6 years (on a sliding scale), and no jacket can be sold with the expectation it will only last 18 months.

    My best results were Sealskinz gloves, leaked after 3 years, sent to factory and they sent me a new pair by return.

    The best of the lot, VDO in Germany replaced my obsolete analogue computer when it failed with a new digital one, one below the top of the range, and this was after 8 years! (They do offer a 5 year warranty). I was very impressed!
  • always_tyred
    always_tyred Posts: 4,965
    Good to know. I just ordered a VDO computer and then read a review that the altimeter was unreliable.

    Also the altimeter on my Pro computer is kaput. Does this apply to manufactuers based outside of the EU, but selling into the EU? Or if I could find a "Pro UK" or "Shimano UK" subsid, would that do?
  • alfablue
    alfablue Posts: 8,497
    Well, its complicated, and I make no claim to understand it fully (or even partly!). The EU product warranty directive really relates to the relationship between the final seller and the manufacturer, not the consumer, and a non EU exporter (to the EU) can refuse to accept liability.

    Normally (and in law) your remedy lies with the seller, rather than relying on manufacturers' warranties (though many sellers try and avoid their duties by telling consumers to claim on manufacturer warranties).

    In practice, once goods are of a certain age, many sellers don't want to know (even if they still have liability) so going to their suppliers or the manufacturers is often less traumatic. However, with bike stuff I have found several of the UK distributors who should deal with warranty claims, to be woeful (Zyro support of Cateye products is non-existent in my experience). In my case I cut out all the middle men and just mailed the computer back to VDO, purely speculative, and all I was asking for was a repair for which I would pay, but they came up trumps +++ Some will, probably the majority won't after such a long time. But you know, VDO are now my favourite company :lol:

    Bottom line is that you may have a claim against the seller, and if they don't play ball, there is the small claims court (which you can do entirely online).

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