D Lock emergency!

il_principe

My GF just called me saying her brand new Kryptonite D Lock wouldn't open. I pootled up there and she's right. Key goes in all the way, turns as it always has, but it doesn't feel like it's engaging anything at all. So frustrating! Does anyone have any experience of this. Kryptonite have no UK customer service and the shop are being fairly useless - have promised to call distributor. In my mind this is a defective product so they should be able to help sort this. So annoying!

Also no idea what it will take to remove this, anyone know a city based locksmith who could help?

Cheers.

cjcp

Try Timpsons.

STEFANOS4784

You can use a small car jack if you can get the bugger in there :?
Might be worth contacting Kryptonite 1st though......

sarajoy

Really, you've gone back to the shop with a receipt and they're refusing to help? That's rubbish.

sarajoy

Oh, misunderstood - is the bike stuck?!

lost_in_thought

Kryptonite and the shop from which you bought it. I made the shop send people out to help me - as you say their product their problem. They cut it off with a hacksaw and a knife, freeing up the bike, and gave me a new lock, which the shop's minion had brought with him.

I may also have kicked up a fuss to such an extent that they decided it would just be easier to do exactly what I asked - I called Abus and had Abus call them etc etc. Call an international Kryptonite office perhaps?

Works every time, being an utter cow...

EDIT: Someone has probabyl b*ggered the lock trying to nick the bike. Don't tell the shop that!

il_principe

Cyclesurgery have come through! Will refund locksmith cost and replace lock. I'll try Timpsons, thanks CJ!

What a PITA.

attica

It's not locked to the bike is it?

If you have to leave the bike where it is it might not be there in the morning, classic bike thieves technique, it's why you see so many bikes with taco-ed wheels locked up on the street.

Suggest you get an angle grinder or car jack to it before Johnny Bike-Thief does if that's the case.

il_principe

It's locked to the bike, she locked it this morning no probs and luckily the bike is in the office bikepark so good and secure. Locksmith coming tomorrow. I don't think it's been tampered with, it just seems to have failed. The speed with which the UK distributor rolled over suggest there may be a known issue with these locks!

@LiT - Bravo! If all else fails I'll get the GF to pull a similar stunt on the shop, it'll work better coming from a female I reckon.

downfader

Attica wrote:

It's not locked to the bike is it?

If you have to leave the bike where it is it might not be there in the morning, classic bike thieves technique, it's why you see so many bikes with taco-ed wheels locked up on the street.

Suggest you get an angle grinder or car jack to it before Johnny Bike-Thief does if that's the case.

I'm told that does happen a fair bit. On my Abus chain lock I try to angle the hole of the lock down so numpties cant pour glue in as easy (and hopefully get it all over their hands in the process :twisted: )

prawny

I'm sure I read a thread about this before something about the mechanism turning in the barrel or something (i'm not a locksmith, can you guess) locks pah not worth it I keep my bike in an old bank vault 8)

spen666

prawny wrote:

I'm sure I read a thread about this before something about the mechanism turning in the barrel or something (i'm not a locksmith, can you guess) locks pah not worth it I keep my bike in an old bank vault 8)

You still have faith in a bank?

You not read the news lately?

prawny

Old bank - it's an insurance company now... oh :?

Seriously though it's ace the door is the best part of a foot thick and it's under ground I think even if the building burned down my bike would be ok.

DiggingDeeper

Portable DeWalt angle grinder : took my mate 1 minute to get a Kryptonite removed.

Before you all go Shaw Taylor on me, His work buddy had his bike lock marmalised by some herbert who couldn't get the lock off in the process of stealing it.

Ok so you need an aformention De....

I'm not helping, sorry jashburnham

dilemna

Interesting so it could either be a fault with the Kryptonite lock or it has been tampered with by thieves who come back later at their leisure when all is quiet to break the lock. Streuth........But if it is a fault with the lock that doesn't surprise me as Kryptonite locks are terrible. After the farce of their locks being opened with Bic biros and losing my Brompton I would NEVER EVER buy Kryptonite again or recommend them to anyone. It is x2 Abus Granit X Plus D-locks for me now .

If you purchase something from a retailer your statutory rights remain with them. You don't have to go contacting the manufacturer of the item you purchased. The retailer and manufacturer for all intents and purposes are one from the consumers point of view. In the first 6 months following purchase the presumption is that the goods are of satisfactory quality, etc. It is up to the retailer to demonstrate that they were. After 6 months then the burden is on the purhaser to show they were not of sufficient quality etc. under the Sale of Goods Act.

artaxerxes

But if it is a fault with the lock that doesn't surprise me as Kryptonite locks are terrible. After the farce of their locks being opened with Bic biros and losing my Brompton I would NEVER EVER buy Kryptonite again or recommend them to anyone.

Really? I thought the Biro issue had been fixed? Maybe its about time I replaced my Kryptonite Mini with a better lock, especially as my new bike is worth double my old one.

spen666

prawny wrote:

Old bank - it's an insurance company now... oh :?

Seriously though it's ace the door is the best part of a foot thick and it's under ground I think even if the building burned down my bike would be ok.

I'd not recommending you try this out

il_principe

Well all sorted, new lock installed etc. Thanks to CycleSurgery for helping, and thanks for the advice - especially CJ, Timpsons were spot on!

Christophe3967

jashburnham wrote:

Well all sorted, new lock installed etc. Thanks to CycleSurgery for helping, and thanks for the advice - especially CJ, Timpsons were spot on!

A few of us may have our fingers crossed that the same fate doesn't befall us. Thinking of nicking the Abus lock from the mountain bike now.. :?

il_principe

TBF I've had a Kryptonite for years with no bother. I rate them as locks, never had probs with mine.

lost_in_thought

'Twas probably just a duff one.

The one I mention above that failed was replaced with another that was exactly the same, that has caused me no trouble whatsoever for about 2 years.

simple_salmon

FWIW the Abus Plus locks come with the following advice:

Lock does not open In this case never turn the key by force but turn it back and pull it out again. Re-insert key and gently turn it back and forth to bring all discs in neutral position.

nation

linoue wrote:

But if it is a fault with the lock that doesn't surprise me as Kryptonite locks are terrible. After the farce of their locks being opened with Bic biros and losing my Brompton I would NEVER EVER buy Kryptonite again or recommend them to anyone.

Really? I thought the Biro issue had been fixed? Maybe its about time I replaced my Kryptonite Mini with a better lock, especially as my new bike is worth double my old one.

They haven't been vulnerable to the biro thing since about 2004, and if you were affected at the time you could exchange the lock for free at any dealer. Kryptonite get a lot of flak for the biro incident, but they weren't the only company making tubular pin tumbler bike locks, and they were the only manufacturer to recall and replace them.

You can actually still find bic-vulnerable bike locks for sale, usually in non-specialist shops.

artaxerxes

Ah thanks, I bought mine in 2007 so I guess it's fine.