Utterly Speachless.................

diddy

Hello all,

I'm still a bit shocked, i was out on my steed sunday, sun shining, open new forest beckoning, half way through my epic expedition, my bike, a 2004 s-works enduro frame with componants added as and when i could afford them, developed what can only be discribed as a fucking annoying creak!! after 5 minutes I had to stop it was pissing me off that much, I looked down and the frame holding my seat post had cracked.......BUGGER!!

To be honest i'm a bit of a wet sock, and dont ever hammer the bike the odd 12" jump over a small twigg is all i can manage, so it'snot llike its had a hard life.

So i emailed specialized when i finally got home, to simply ask if it could be welded, or if i should have an informal burial in a nice secluded spot in the forrest!

NO!!!! my reply came a day later, take the Frame back to where i bought it (hargroves in southampton) and specializes will replace the frame !!! i cant believe it !! the replacement is a stumpjumper 120 ??? what ever that is

WOOOHOOOO!!!!
Sorry, just thought i should say how ace specialized are

Paul

ThanksBye

Some people get all the luck:P

Anonymous

spesh are a mega company, how good is that.

ThanksBye

It happens that both of us who have replied own multiple Spesh's

Northwind

Heh, if I was a spesh owner I'd be happier if the frames just didn't break But that's good service.

ThanksBye

Niether of mine are broken:D

RichMTB

A five year old frame replaced under warranty, can't say fairer than that!

I'll be out at the weekend trying to break my 2005 FSR 120

Anonymous

Northwind wrote:

Heh, if I was a spesh owner I'd be happier if the frames just didn't break But that's good service.

thats a pretty good point!!

i had some bother with spesh's own suspension and even though i was the second owner, they fixed them under warranty. i sent them on a tuesday morning and they were back in my house by thursday, i only paid for postage one way and they were spot on after i got them back.

spesh have outstanding customer service.

Ditch Witch

I've had 3 speshes, none of the frames broke. But, that could be because the first 2 were stolen after only having them for a few months.

In broad daylight, from Epsom train station, in front of a CCTV camera. The first time, they cut through the cable lock with a hacksaw, must have taken them ages, yet no one asked them what they were doing. The second time, they got the D-Lock off, no idea how.

grumsta

That's great but how come they are not replacing it with another Enduro?

I've had a Spesh nicked too - bike thieves seem to love them for some reason - I suppose because they are the best known 'proper' mountain bike brand.

P-Jay

Yeah great aren't they! The front triangles are warranted for life! The sub frame for two years (on FS bikes).

I guess they're giving him a Stumpy frame as his '04 Endruo is about 130mm travel and designed to work with 120mm fork, so his fork etc will work with the stumpy frame.

SDK2007

sheepsteeth wrote:

spesh have outstanding customer service.

I 2nd this - I've had a wheel, shock and just this week a saddle replaced under warranty.

The wheel was a no brainier replacement because it failed on this first ride.
The shock fault was picked up by Specialized themselves during a routine bush replacement and a new shock fitted within 2 days.
During a ride last Saturday my seat rail snapped, the bike is 11 months, 3 weeks old and didn't think the seat failure would be covered Gave them a call anyway and it is - result.

Failures happen, its how a company deals with them that matters. I know that if any part fails on my bike that I can get it replaced within 2-3 days.

cat_with_no_tail

SDK, I cannot even begin to tell you how much I want your bike. Do they really climb as well as you say? That's the only thing that put me off getting one. Unfortunately nowhere round here had one I could test out.

Chaz.Harding

And this is precisely the reason why there are so many out on the trails. Un-original, yes, but the FSR suspension is liscensed out to how many other manufacturers? And they're custome support is second to none (proof here!!).

It's why I have owned 3 bikes, and numerous other items, and clothes.

Awesome

8)

mudsucker

Can't really beat a specialized for value and performance. I've had 2 now and loved riding them both. Would recommend them to anyone (and i do!).

diddy

Hello,

Thats right p-jay, the reason its a stump jumper is because it is the most similar of their current range that matches the enduro i have.

diddy

actually, out of interest, what are your opinions on the stumpjumper ?