AW Cycles in Reading, any good

ademort

Hi all
Has anybody any experience with the above shop, AW Cycles in Reading. Have ordered something from them via the website, but hear nothing since, so am a bit worried.
Ademort

GemmaAtkinson1

give them a call/email.
i ordered a bike from them and they were great, very friendly and good service.

kingrollo

Bad - I ordered some MTB shoes - they sent the wrong size , but wouldn't refund any postage - either out or return ....never used since

Simon Notley

It's a good shop - very well regarded in the local area. I think their mail order is quite a small operation (certainly by comparison to Wiggle/Ribble etc) so I wouldn't worry.

Simon

ademort

GemmaAtkinson1 wrote:

give them a call/email.
i ordered a bike from them and they were great, very friendly and good service.

Opened an account online with them last week, however i cannot log in to it for some reason, i sent an email asking about the status of my order and have had no reply, so as i say am a bit worried. Will give them a call tomorrow. Having read your reply i am hoping for a positive outcome, thanks Gemma.
Ademort

Lysander

Please don't worry they are a good shop. In February I bought a De Rosa King 3 with full Record from them and they were great. I should give them a call.

juggler

my impression would be that they are a good lbs. I've visited a few times. but maybe not geared up as an internet retailer.

HonestAl

I've got mixed views, they were good when I bought my first bike from them. Not so good supplying one to my son a few months later. then tried to persuade me that a test ride wasn't a good idea when I was looking to buy a second bike from them. BUT they're normally helpful and knowledgeable. So go chat to them and see what you feel yourself

akkers

I line nearby, and have found them rather patronising and unfriendly. They have good gear, but not the cheapest.
Better off going to SBR Sports in Windsor if your in Bucks/Berks - excellent service and very very friendly

strodey

Can't fault them, use them all the time! Spent thousands!
Just be careful, whatever you go in for you'll upgrade to something better when they show you it!

dilemna

kingrollo wrote:

Bad - I ordered some MTB shoes - they sent the wrong size , but wouldn't refund any postage - either out or return ....never used since

If they sent you the wrong size shoes and refused to refund your postage costs they have infringed your statutory rights and are also in breach of contract. They should refund your postage costs such that you do not pay any more than you would have done if the correct size were sent in the first place. This is the absolute minimum. Other online cycle retailers with much better customer service would refund all postage if charged and apologise profusely for the error. You only find out how good a company is when things go wrong. Companies like this will happily take money from customers queuing up to give it to them but when things go wrong they don't want to know or leave customers short changed. I would remind them that they sent you the wrong size. If they hadn't you would not have incurred further expense returning them to you. Better to let them know that you reocgnise things can go wrong from time to time but you would appreciate refund of your additional postage if they have now sent the correct size or full refund of shoes and all costs if they cannot.

I looked at SBR's site a few weeks ago and was shocked at how expensive they were. Maybe it is because they are in Windsor in the Royal County of Berkshire.