Great Service From Specialized
flyer
Posts: 608
I bought a Roubiax Pro about 6 months ago and only done about 300 dry miles. I noticed that a couple of the Decals on the rear wheel were starting to peel off, so I pulled them off.
I wrote to Specialized and they asked if they could help? They asked what had I been using to clean them, and I advised them that I had used ]"Muc-off"
"Thats where your problem is" Muc-off is Alkaline based, never the less Specialized are sending me a complete new set of Decals for both wheels, you can't ask for better than that.
However, not sure what to clean them with in the future, I will post a thread on this.
Ian
I wrote to Specialized and they asked if they could help? They asked what had I been using to clean them, and I advised them that I had used ]"Muc-off"
"Thats where your problem is" Muc-off is Alkaline based, never the less Specialized are sending me a complete new set of Decals for both wheels, you can't ask for better than that.
However, not sure what to clean them with in the future, I will post a thread on this.
Ian
0
Comments
-
-
Alot complain about how over priced Specialized kit is, but I think you pay that little bit extra for great customer service from them.
Good stuff mate, philGiant SCR, BRIGHT Orange.0 -
I don't agree with those who say Spesh stuff is expensive. It is neither expensive nor cheap.
Spesh stuff is fair value.
I'm not wealthy enough to buy cheap things.0 -
yes - the service from specialized UK is excelent - they were great with my Roubaix when I had an issue with campag gears fitting.0
-
Has anyone got a cusomter care contact (email address would be great)for Specialized in the UK? I can't find anything on their website or google...
thanks
david<insert witty comment here>
Also, I have calculated my FCN as 12...although I have no idea what that actually means.0 -
SPECIALIZED UK, LTD.
29 Barwell Business Park
Leatherhead Road, Chessington Surrey
KT9 2NY
Great Britain
Tel: +44 (0)20 8391 3500
Fax: +44 (0)20 8391 3501
E-mail: sales@specializeduk.com0 -
Ta muchly...<insert witty comment here>
Also, I have calculated my FCN as 12...although I have no idea what that actually means.0 -
I had the fork column on my tarmac fail about 5 months (2000 miles) after I had it - they had the fork replaced in a week with the minimum of fuss...Crash 'n Burn, Peel 'n Chew
FCN: 20 -
I'm generally a big fan of Specialized stuff - but could somebody explain to me what the stickers peeling off has to do with Muc-off being alkaline-based...?? I don't get it..0