Online retailer surprise
yackers1
Posts: 108
Thought I had better share my recent experience with you all.
I found some Nike leg warmers on J E James for the bargain price of £8 and ordered them straight away. After reading this forum I thought that I had dropped a right clanger since JE James is meant to be awful compared to other online retailers.
I immediately wne to Wiggle and bought some more (and expensive) leg warmers.
Guess what - ordered Saturday night and delivered Tuesday (just picked them up!!) and I'm well chuffed and can't wait to try them tomorrow night.
So.......... THANK YOU J E JAMES FROM A VERY HAPPY AND SATISFIED CUSTOMER!!!!
I'm still waiting for Wiggle
I found some Nike leg warmers on J E James for the bargain price of £8 and ordered them straight away. After reading this forum I thought that I had dropped a right clanger since JE James is meant to be awful compared to other online retailers.
I immediately wne to Wiggle and bought some more (and expensive) leg warmers.
Guess what - ordered Saturday night and delivered Tuesday (just picked them up!!) and I'm well chuffed and can't wait to try them tomorrow night.
So.......... THANK YOU J E JAMES FROM A VERY HAPPY AND SATISFIED CUSTOMER!!!!
I'm still waiting for Wiggle
0
Posts
Fantastic everytime for me, always my first port of call.
I work at Noah's Ark in Gloucestershire... we mail order... website etc... and are willing to match genuine deals from other "Large" Web dealers.
Try us... you may be suprised!
: Semi Professional Grease Monkey, Full time Tea boy... :
Of course people do or you wouldn't have a shop
Sometimes when it is a bulky item or you don't have time to get to the shop during working hours it is easier to just order it online and let them have hassle of lugging it to you.
I think you have confused me with the Mradd who lives and works in Gloucester
Ooops didn't realise it was intentional :oops:
I just learned that just because a company says they will sell you a bike at a certain price, and they advertise it at said price on their website, and they will allow you to place an order for it which will take days for them to "process", doesn't mean the bike in question actually exists, or that they have any intention of actually selling it to you.
cough winstanleys cough.
LBS are all very well but there isn't one I can get to in my lunch hour and I'm buggered if I'm wasting half a weekend trapsing to one to find they don't have anything I want. Online retailing wins hands down.
This is an interesting topic (as the one in the title is not). I'd love to go to the shop as I used to, but the choice is getting very limited compared to what you get online, often they don't have your size. They're hardly ever willing to negociate on the price, even knowing very well that the same item is 25% cheaper somewhere on line. Often the staff are not really helpful as they can't give first hand advice (other than the bullxxxx written on some brands catalogues).
Of course there are shops and shops, but I find the majority and chain shops especially to be "not worth bothering"
Chain Reaction tend to be cheaper, but much more importantly for me, they have a telephone number with...............yes, thats right........ a human being on the other end of the phone.
8)
I've used Noahs shop a fair bit & always had great service.
Spiny
FCN 4
Not unless I have to - can't take the patronising attitude nor the assumptions that I know less about bikes than some kid does and that I am poverty struck simply because I choose not to buy a ludicrously over-priced race bike.
YOUR shop might of course be different. One in a thousand then.
"Cancel my subscription to the resurrection."
How many people go into shops with an "I know more than you" attitude directed at the staff and then get surprised when they get treated badly? Not pointing fingers at any one person but lets be honest, sometimes the "consumer" can be at fault.
If they go into a shop with the wrong idea about something based on nothing more than "my mate knew someone who once had a bike and he says..." why shouldn't it be pointed out that they're wrong? Obviously if it's done correctly the customer is getting good customer service, if it's done in a condescending manner then they'll be unlikely to get repeat custom.
When I go to buy something I know little about (DSLR most recently) I always speak to the guys selling it and I expect them to tell me the truth not just agree with my prior assumptions. If they know their stuff then great, if not I go elsewhere.
If I buy private health care can I tell the surgeon how to go about operating on me as "the customer is always right"? A line most frequently heard from ill-informed customers unwilling to listen to people who know more...
I think that works both does it not. Just because you work in a bike shop doesn't make you an expert and just because someone doesn't doesn't make them an idiot either. Sometimes the customer wants to do things their way and if they are given advice by the assistant and then doesn't accept it well that's his/her decision to make and just because you have not understood why they have made that decision they have made doesn't mean it is wrong - it just makes you arrogant (and that is not meant at you personally but generally to such people who treat customers that way).
Yes it is a 2 way street, but whilst there are areas where there can be differences in opinion over the best way of doing things there are also areas where there is a right and wrong answer (Is part A compatible with part B?). If the customer continues to "believe" something that is clearly factually wrong even after receiving advice then why should a sales assistant waste their breath? Personally I'd say in this situation the customer would be guilty of arrogance in the same manner you described above.
I never claimed that everyone who worked in a shop was automatically an expert on what they're selling, clearly we all know that isn't true. However I do think that it's worth mentioning that quite often there are customers who do wrongly believe they are experts.
Clearly some shops aren't experts and some customers a
I've used noah's ark a few times, I find local bike shops are great for smaller items but for more expensive things, like whole bikes and frames, people just aren't willing to spend the excess any more for a local shop service.
You're better than Cytek though...haha
ribble is ok at 20miles - then Buy-a-bike about 30 has some nice stuff occasionally.
usually it is too much hassle to get out at a weekend to go visit - or I end up dragging wife & kids who all just have a face on them cos they are in a bike shop..
So - I usually use Wiggle - but agree their prices have been creeping up over the past year.