Broken Shimano Deore Derailleur

Leeds_Fella
Leeds_Fella Posts: 6
edited May 2008 in MTB general
Hi,

I have a 3 month old Trek 6300 (done 250 miles from new) and was out on a ride at the weekend. Either the chain snapped and the derailleur broke or the derailleur broke and the chain snapped ?? either way, they were both bu@@ered.

In in emergency to get home, I had to visit a local MTB shop and get a replacement fitted and the chain fixed.

Any advice if I can calim a refund on the warranty as this item is covered for 1 year, but I had to get the work done there and then.

Appreciate any advice.

Comments

  • nicklouse
    nicklouse Posts: 50,673
    nope things do break.

    return the broken parts to the supplying shop for return to the bike importers. if there is any material fault then you may get a replacement.
    "Do not follow where the path may lead, Go instead where there is no path, and Leave a Trail."
    Parktools :?:SheldonBrown
  • supersonic
    supersonic Posts: 82,708
    How did it break?
    GT ZASKAR CARBON TEAM

    VOODOO CANZO

    Come and see me at https://www.facebook.com/biketyke/
  • Leeds_Fella
    Leeds_Fella Posts: 6
    I was cycling up a road, not off road, no severe incline and I changed to a lower gear.

    So then you pay £600 for a bike and a component brakes within 3 months and you are expected to accept it???
  • supersonic
    supersonic Posts: 82,708
    Worth a go, but they'll most likely say not to change when pedaling under pressure. I've seen it done a few times. Contact the shop you bough it from.
    GT ZASKAR CARBON TEAM

    VOODOO CANZO

    Come and see me at https://www.facebook.com/biketyke/
  • James_Russell
    James_Russell Posts: 67
    I can't see them stumping up for the repair, they're unlikely to test the components you send back and will probably point the finger of blame at your riding technique or maintenance/usage. changing gear with load on the chain and on an incline can be dodgy, I've broken a chain that way (though it was quite old)
    If your bike had a broken weld or a frame defect they'd probably take it seriously, but its so easy for them to blame you and theres not really a damn thing anyone can/will do about it. :roll:
    Try them, you've nothing to loose
    -James

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