Fox Float 140 travel wierdness

Ok its a friends bike but its got me confused and we'd like any ideas.
08 Fox Float 140 forks (judging by colour i'd say 08, no stickers but silver and shape is 08 type). bought 2nd hand from the good old 'bay.
They came with "120mm" travel and we followed the instructions in the manual to extend it to the full 140mm but it seems like it won't get past dead on 4". Rode cwmcarn today and there was a dirt ring round the stanchion at 100mm/4 inches exactly.
basically you take out the spacers to achieve 140mm travel which is what we did and then put oil etc back in. could we have done something wrong?
any help!
08 Fox Float 140 forks (judging by colour i'd say 08, no stickers but silver and shape is 08 type). bought 2nd hand from the good old 'bay.
They came with "120mm" travel and we followed the instructions in the manual to extend it to the full 140mm but it seems like it won't get past dead on 4". Rode cwmcarn today and there was a dirt ring round the stanchion at 100mm/4 inches exactly.
basically you take out the spacers to achieve 140mm travel which is what we did and then put oil etc back in. could we have done something wrong?
any help!
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VOODOO CANZO
Come and see me at https://www.facebook.com/biketyke/
Its set at 140mm apparently according to instructions, only compresses to 100,
There's not that much air in them. i'm lighter than him and bouncing on them i could feel them softly bottoming out at 100mm. ie no clunk but certainly they wouldn't go any further.
oil... i doubt it. in the left leg where the spacers were and we removed we had a measuring syringe and put the correct amount of oil in.
a case for mojo? thought i'd ask here first.
VOODOO CANZO
Come and see me at https://www.facebook.com/biketyke/
get your money back, even better if you had a copy of the e-bay advert.
Saying that I think e-bay would have a copy of this, in case of such problems.
Other than that call Mojo and ask for there technical department, and
go from there.