oakley repairs ?

maxbass

I've broken a pair of racing jackets on the arm part half way down.
Does anyone have any experiences re dealing with Oakley UK for repairs, and a contact no.
Now out of warranty too
Any help apprieciated

dboden

Get the returns address (London I think) from their website. I think that any oakley shop will supply a returns box if you require, but I just sent mine in the case. Put a letter in with it, would probably help if it was a bit of a sob story ;-) In my expierience they have been brilliant, and just returned it FOCharge. Good luck. Let us know how you got on.

mrushton

Get the UK address from www.oakley.com and give customer services a call. I had a pair of M-frames break and they replaced those foc or they may charge you a fraction of the retail price. I've always had good results from them.

HarryB

Oakley after sales is brilliant. I've sent the same 8-year-old pair back three times. get a returns box from the place you bought them from

cannonfodder

yes oakley customer service is awesome. I sent a 5 year old prescription M-frame back as I had cracked the outer lens around the inserts - replaced it and sent it back within a couple of days, free of charge

el_presidente

I sat on a pair of goggles & they sent me a new set for free

mozwyn69

I sent a pair of eye jackets back twice following a snapped arm. Replaced for free each time and even replaced the whole frame the second time. Excellent service. Get an Oakley box from a local dealer to post them back in.

dboden

GOOD OAKLEY AD THIS IS!!!!

onehipwonder

Another thumbs up for Oakley here. I broke one of the arms of my Oakleys when skiing, sent them off and the part was replaced f.o.c.

Tregolwyn

Yep another free ad for Oakley. Friend of mine broke an arm and they fixed them F.O.C no quibbling.

giant_man

Sounds like great customer service to me.

When you spend a lot of money on sunnies, you want to be assured that you have the backing of the manufacturer, and this is what you get from Oakley.

Yardstick

I boke the arm on an old pair of eye jackets. Since they had been discontinued Oakley told to choose a new pair (half jacket XML) and gave me a nice dicount on them.

Can't fault the experience - exellent customer service.

I also have a pair of Rudy Project Rydons and understand that they will replace damaged lenses no questions asked but I've need needed to try this out.

Captain Fagor

I wish they could fix my gold iridium blades (circa 1991)

maxbass

Thanks to all for the replies,just thought i'd let you know how i've gone on .Last thurs i returned the racing jackets to Oakley UK. Today i recieved a text asking me to contact them quoting a repair number. After a short chat i am recieving a new frame with my lenses in for £14. No complaints from me excellant service and 1 years new warranty 8)