you will not be allowd to purchase from us again

andres
andres Posts: 2
edited April 2008 in The bottom bracket
--sorry to bother yuo with this BUT i am trynig to understan whats happening in our cyclist world , i made an online purchase to CBIKE www.cbike.com they made an error sending two items intead of one (see the mails above please ), they told me to send it back but do to i am an international customer the shipment will very expensive , i requested a discount and they answer "-- My team member said that we can refund you for one of the jerseys but you will not be allowed to purchase from us again. Please let me know if you would like to handle the situation in that manor. " [
will like to know if i am a live or i am dreaming , can this happens in our cyclist world ? tell me what can i do besides copy every one about this issue ?? any suggestions ??

best

andres

Comments

  • whyamihere
    whyamihere Posts: 7,717
    Just send it back with no postage paid. The postage costs will be picked up on their end. :D
  • nicklouse
    nicklouse Posts: 50,673
    and mark the value as higher and they may have to pick up import duties?

    :twisted:
    "Do not follow where the path may lead, Go instead where there is no path, and Leave a Trail."
    Parktools :?:SheldonBrown
  • OffTheBackAdam
    OffTheBackAdam Posts: 1,869
    In English law, it counts as receiving unsolicited goods, you inform the sender and then they've got 6 months to arrange return at their own expense , if they don't, after 6 months, they're legally yours.
    Remember that you are an Englishman and thus have won first prize in the lottery of life.
  • shazzz
    shazzz Posts: 1,077
    Are they trying to charge you for both items???
  • nicklouse
    nicklouse Posts: 50,673
    OffTheBackAdam wrote:
    In English law, it counts as receiving unsolicited goods, you inform the sender and then they've got 6 months to arrange return at their own expense , if they don't, after 6 months, they're legally yours.

    the poster is not in the UK or even Europe.
    "Do not follow where the path may lead, Go instead where there is no path, and Leave a Trail."
    Parktools :?:SheldonBrown
  • carlstone
    carlstone Posts: 602
    Being in business myself I would have thought that they would pay the return postage as a courtesy. This bad publicity on such a well read forum has probably already cost them the price of the item you bought (365 people who are kean cyclists have already read this message and counting). If I was you i would tell them you will send the item back when they pay for the postage and I wouldn't worry if they won't sell to you again as you probably won't buy from them anyway.

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