My Orange 5 AM Sorted
grantway
Posts: 1,430
Hi do you remember the thread regarding my badly shot
Derellar and the broken rear mech to go with it.
Well i was not happy after paying £ 135.00p to replace what i regard as
not broken by me!.
I drove from London to Orange Head office with the bike.
They were fantastic they listened to my concerns put everything right
there and then and told me to go back to the shop and be refunded for
what i had paid out.
The bike to Orange was totally incorrect and not road tested
as written on my paper work.
I then drove to Leisure Lakes in Bury and they then given me
£ 150.00p in return
So next time you have a problem take it to there front door.
Orange even given me a tour of there set up
very intresting one can say.
Do the above and take no prisoners.
Derellar and the broken rear mech to go with it.
Well i was not happy after paying £ 135.00p to replace what i regard as
not broken by me!.
I drove from London to Orange Head office with the bike.
They were fantastic they listened to my concerns put everything right
there and then and told me to go back to the shop and be refunded for
what i had paid out.
The bike to Orange was totally incorrect and not road tested
as written on my paper work.
I then drove to Leisure Lakes in Bury and they then given me
£ 150.00p in return
So next time you have a problem take it to there front door.
Orange even given me a tour of there set up
very intresting one can say.
Do the above and take no prisoners.
0
Comments
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good going grantway. will bear it in mind when my orange 5 arrives - although I will be hoping I won't have any problems!Orange 5 Pro 2008
GT Avalanche 2.0 20070 -
Pcsplace wrbouts you buying it from ???
You think with that sort of money you 'll be buying
piece of mind
It really depends on the person who sets it up.
Check the derellar mine was bent also make sure your
disc brakes run central my front one was running on one face
of the brake caliper.
Also when Orange checked this they told me that one of
the bolts in the caliper was broken ???
Also i had play in the headset. just hold the front brake gently
but not tight and rock back and fourth
If loose you will hear a knocking noise.
When i checked the bike stores check list and i knew
this was not right i put the bike in the back of the car
and went to Orange
They where great really relaxed but very shocked that
i turned up on there door step
But i would do it again has after i went back to the bike shop
and told them where i had been and told them who i had seen
Lol it was only the shops old mechanic
They paid me back every penny and a little more
But prefered just to have the bike ok in the first place0 -
ordered from my lbs which is activ sports in folkestone. I live in kent and this is the only dealer i would call local. They have been very good so far. Now I have to wait two weeks...Orange 5 Pro 2008
GT Avalanche 2.0 20070 -
with regards to loose headsets, grasp the stem and crown and feel for play there, using the front break you can often feel the pads moving in the calliper or loose rotor bolts/caliper bolts etc.0
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Glad you got it sorted mate. London to Halifax is quite a trip!
Its their not there, sorry to pick but it just winds me up!!0 -
pcsplace No you should be fine but has soon as you find something wrong
let them know.
My advice would be to over the bike together just to see what they
have done.
But if your not happy mail me or put a shout out and ill give you the number
and extension for the warranty person in Orange.
Thats right ride_whenever but one of the bolts i the front
caliper was broken but Orange went over the bike has well to
make sure all was ok.
No probs GT Destroyer It was a long drive nearly 4 hours but at least worth
it Now seams to be all fine now.0
