HMRC letter

Richard_D
Richard_D Posts: 320
edited December 2007 in Campaign
What a waste of time and effort and bad wording. Yesterday we received the letter from the HMRC re the loss of the CDs. It told us nothing that had not been broadcast across all the media, TV, Radio and internet. It also starts with a statement that is plain wrong. It states that the acting Chairman is personally apologising. If it was a personal apology each and every one should be signed by the director and the reference to my family should appear in the body of the letter not just the letter heading. I know that this is nit picking but to me it is symptomatic of the issues. Each family is getting an individual letter and I am sure the acting chairman wants to apologise but an individual letter to each family concerned is not a personal apology.

Comments

  • pneumatic
    pneumatic Posts: 1,989
    I agree.

    We've had ours. There's nothing personal about it at all. It isn't even headed "Dear Mr and Mrs Pneumatic and the minor Pneumatics".

    Apparently, the bloke who "took responsibility" by resigning (i.e. running away from the mess), has got himself a nice new job in Whitehall somewhere.

    I'd like to pass on to him my "personal" sentiments, but I'll do it in person when I get the chance.

    Fast and Bulbous
    Peregrinations
    Eddingtons: 80 (Metric); 60 (Imperial)
  • Anonymous
    Anonymous Posts: 79,667
    I take it you haven't considered the security(or lack of) implications of 'personally' targeted recipient mail shots?
  • bryanm
    bryanm Posts: 218
    I can't believe they've wasted taxpayers money on sending this letter out!
  • pneumatic
    pneumatic Posts: 1,989
    whitley wrote:
    I take it you haven't considered the security(or lack of) implications of 'personally' targeted recipient mail shots?

    It's got our name and address at the top (for the benefit of the postie, presumably :? )

    Any cheap mailmerge software could have been used to re-arrange some of that information into a "Dear Mr and Mrs Pneumatic". The fact we have children is self-evident so their existence could have been acknowledged.

    At least they didn't print our bank details or dates of birth or NI numbers on it.

    In any case, life's too short to worry about identity theft. Tescos know more about me than I do and it seems from today's news that, even if you do a Reggie Perrin, they'll find you in the end.

    Fast and Bulbous
    Peregrinations
    Eddingtons: 80 (Metric); 60 (Imperial)

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