campag service center

jaypee
jaypee Posts: 57
edited November 2007 in Workshop
anyone had any experiance with the above . sent a pair of ergo levers off to be repaired under warranty 12 weeks ago still not back geting a bit sick of being messed about

Comments

  • Down the Road
    Down the Road Posts: 949
    Not like them at all. Have you actually spoken to them to see what is the hold up?

    Could be parts
    Racing is life - everything else is just waiting
  • Anonymous
    Anonymous Posts: 79,667
    Down the Road wrote:
    Not like them at all. Have you actually spoken to them to see what is the hold up?

    Could be parts

    Shouldn't they have the parts; not exactly rare are they.
    Use them much yourself do you?
  • jaypee
    jaypee Posts: 57
    yes i spoken with them but cant seem to speed up the job .at first i sent the levers to the shop who then told me they had forwarded them to the service center to be repaired it was 8 weeks before they recieved them and now they have had them for 4 weeks keep geting told should be soon but as yet no levers have turned up i have now gave up
  • Down the Road
    Down the Road Posts: 949
    Often. Problem often with Campag is availability of smaller parts. They may only have them made for aftermarket once a year.

    Remember Campag make most of their goods for the bike companies Only a small part for us and even less for repairs.
    Racing is life - everything else is just waiting
  • campagsarge
    campagsarge Posts: 434
    Mmmm, where did you send them to? I once ordered a part from the UK campag service centre (based in Derby and NOT Mercian Cycles) and am still waiting. I ordered the same part from Mercian and it arrived within the week.

    I thoroughly recommend Mercian. They are a Campag pro shop. I once sent my 8 speed 1996 Athena levers there and I had them back within 72 hours from sending them.

    You could also try Racescene who are also a pro-shop.

    Although in your situation this is a bit late. I would send the warranty centre an email with your complaint and then follow that up with a call.
  • Monty Dog
    Monty Dog Posts: 20,614
    IME the guys at Select Cycle are excellent, just like Mercian. Turnaround on parts and warranties is usually a few days provided they've got the bits in stock. Apparently parts availability at this time of year is slow because they're producing groupsets for the bike manufacturers and having been shut for the entire month of August and are still catching up.
    Make mine an Italian, with Campagnolo on the side..

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