Condor - Service for a joke
Comments
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Condors are almost suffering from their own success. Some fantastically knowledgeable and helpful staff. Other who are rude, arrogant gits, who aren't interested because you are only spending £15 on lights. ...and the sycophants who hang around the store in Rapha hats are just a pain in the backside.
When will someone realise that just because you happen to ride a bike really well doesn't mean that
a. You necessarily know anything about them
b. You're any good at dealing with customers.
The place reminds me of Ribbles ten years ago (now thankfully sorted - their shop staff have learnt that sneering at the customer isn't a great way to build a solid customer base)
But the Condor stock is fantastic, and I really like the way it's now laid out. Certainly at the moment the upsides outweight the down, but if the staff attitude isn't sorted out the reputation of this wonderful shop will soon descend to the level of that other past and now rather trashy master, Evans.0 -
stefano wrote:Last Friday I went to Condor to buy...guess what...just ball bearings for my Lanster’s wheels. I had checked before the forum and on the web and I have seen that they cost about 70p for 24 and 1.50 packaged with a grease tube.
First I ask someone from the staff and he replied that they sell but he would call someone else to help me. After 10min standing and waiting for someone thought to be more decisive…I went close to two staff chatting together in front of the entrance and ask the same question. One guy looking at me not so willing to help (but this time I looked more like wanted to be served) came closer.
I said that I wanted ¼ of an inch for the rear and one size smaller for the front, I couldn’t recall the size but could say which if I could see the indication on the package. The guy didn’t want to show me what they have he just went in the basement and brought a size suggested for the mechanic only for the front wheel. I reminded that wanted also for the rear and he went down no so happy to get them.
Now read carefully, he first told me 3 pounds each which was 4 times more expensive than expected and told him must be a mistake “on the web they sell less than a pound”. He replied aggressively that “we are a shop not the web…do you want them or not”. Then another stuff resting with his elbow next to the counter next to him said…No campaniolo cost 20p each. Then the first stuff did a calculation and said that now I have to pay 9 pounds …I was socked (anyway the total it doesn’t sum up). Finally a third staff eating a sandwich behind on the side of the counter involved in the conversation and said no no plain ones cost 1.5 pounds per set/package. I paid the 3 pounds and left very disappointed and without given any receipt…I would have left without buying them but needed them immediately.
I am currently thinking to buy a bike…I would never buy it from Condor…if they cannot sell two dozens of ball bearings imagine if you want to buy a bike…ridiculously incompetent!!!!!
why dont you just go and get over yourself.
Lets say, for example, I had a a cheap casio watch that needed a new batterey, and I walked into Cartier on Bond Street and started to hassle the staff for this cheap and inexpensive item that I would expect to them to have, being a watch shop and they were a little rude to me when I told them of a website completly unrelated to their business was selling said item at lower price than what they were offering.
Good on Condor for giving you the cold shoulder cos if I was in there I would have found the whole situation highly amusing because that never ever happens to me when I shop there.
Condor is a great shop. I hope their bad service keeps oiks like you away, go to Evans if you want someone to brown nose you. And a langster is a crap bike.0 -
reutercrooks wrote:stefano wrote:Last Friday I went to Condor to buy...guess what...just ball bearings for my Lanster’s wheels. I had checked before the forum and on the web and I have seen that they cost about 70p for 24 and 1.50 packaged with a grease tube.
First I ask someone from the staff and he replied that they sell but he would call someone else to help me. After 10min standing and waiting for someone thought to be more decisive…I went close to two staff chatting together in front of the entrance and ask the same question. One guy looking at me not so willing to help (but this time I looked more like wanted to be served) came closer.
I said that I wanted ¼ of an inch for the rear and one size smaller for the front, I couldn’t recall the size but could say which if I could see the indication on the package. The guy didn’t want to show me what they have he just went in the basement and brought a size suggested for the mechanic only for the front wheel. I reminded that wanted also for the rear and he went down no so happy to get them.
Now read carefully, he first told me 3 pounds each which was 4 times more expensive than expected and told him must be a mistake “on the web they sell less than a pound”. He replied aggressively that “we are a shop not the web…do you want them or not”. Then another stuff resting with his elbow next to the counter next to him said…No campaniolo cost 20p each. Then the first stuff did a calculation and said that now I have to pay 9 pounds …I was socked (anyway the total it doesn’t sum up). Finally a third staff eating a sandwich behind on the side of the counter involved in the conversation and said no no plain ones cost 1.5 pounds per set/package. I paid the 3 pounds and left very disappointed and without given any receipt…I would have left without buying them but needed them immediately.
I am currently thinking to buy a bike…I would never buy it from Condor…if they cannot sell two dozens of ball bearings imagine if you want to buy a bike…ridiculously incompetent!!!!!
why dont you just go and get over yourself.
Lets say, for example, I had a a cheap casio watch that needed a new batterey, and I walked into Cartier on Bond Street and started to hassle the staff for this cheap and inexpensive item that I would expect to them to have, being a watch shop and they were a little rude to me when I told them of a website completly unrelated to their business was selling said item at lower price than what they were offering.
Good on Condor for giving you the cold shoulder cos if I was in there I would have found the whole situation highly amusing because that never ever happens to me when I shop there.
Condor is a great shop. I hope their bad service keeps oiks like you away, go to Evans if you want someone to brown nose you. And a langster is a crap bike.
Completely out of order. If you can't do anything than be abusive then why put finger to keyboard. Apologies, but I don't own a carbon fibre wonder bike. I just ride whatever I can afford. And I service my own hubs, with ball bearings bought from a shop, as well.
Clearly you haven't read the thread. Bern's comments were very fair. It's clear he understands the value of customer service, which you, being a much "superior" being do not.0 -
reutercrooks wrote:Condor is a great shop. I hope their bad service keeps oiks like you away, go to Evans if you want someone to brown nose you. And a langster is a crap bike.
ROFL :-D
I take it all back - with customers like this, who needs critics? Dearest Condor, all is forgiven!
Best post I've read in years, BTW.0 -
Completely out of order...... rude staff and immature even ruder customers...... who needs them !!!!!!!!0
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Bit of a sense of humour failure all round - that was damn funny.0
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we need to turn on our sarcasm detectors!!!
to put this thread to the test (of sorts) we should all dress up as condor sycophants and go along there to take the piss, the sycophant creeps are so painfully earnest it would take a long time for them to twig ... my attire would be a rapha top (something absolutely hideous in rich purple sportwool, with a striking yellow chevron flash to celebrate some wonderful col), a f***ing horrid cap ... you know the one that says rapha a thousand times??, perhaps some rudy's on the cap and some fake dreads poking out below, then some old school gloves, i mean mitts with string back, a pair of assos tights and then some top of the range sidis ... slung over my shoulder insouciantly, would be the african panda-cheek courier bag ...
so in we'd go with our fixed wheel bikes (anyone riding gears or freehub ain't invited to the party), and set about clogging about the area around the counter with earnest discussions about ceramic bearings, the elite criterium series, our new cervelos, the superiority of handbuilt wheels etc. etc.0 -
wildmoustache wrote:we need to turn on our sarcasm detectors!!!
to put this thread to the test (of sorts) we should all dress up as condor sycophants and go along there to take the wee-wee, the sycophant creeps are so painfully earnest it would take a long time for them to twig ... my attire would be a rapha top (something absolutely hideous in rich purple sportwool, with a striking yellow chevron flash to celebrate some wonderful col), a f***ing horrid cap ... you know the one that says rapha a thousand times??, perhaps some rudy's on the cap and some fake dreads poking out below, then some old school gloves, i mean mitts with string back, a pair of assos tights and then some top of the range sidis ... slung over my shoulder insouciantly, would be the african panda-cheek courier bag ...
so in we'd go with our fixed wheel bikes (anyone riding gears or freehub ain't invited to the party), and set about clogging about the area around the counter with earnest discussions about ceramic bearings, the elite criterium series, our new cervelos, the superiority of handbuilt wheels etc. etc.
<CHUCKLES> I worry we'd quickly become confused as to whether or not we were taking the P or not as it would be unclear whether or not some of our number were part of the 25 other groups in there looking exactly the same as us!
EDIT: Or not. God, now I'm confused.0 -
wildmoustache wrote:we need to turn on our sarcasm detectors!!!
to put this thread to the test (of sorts) we should all dress up as condor sycophants and go along there to take the wee-wee, the sycophant creeps are so painfully earnest it would take a long time for them to twig ... my attire would be a rapha top (something absolutely hideous in rich purple sportwool, with a striking yellow chevron flash to celebrate some wonderful col), a f***ing horrid cap ... you know the one that says rapha a thousand times??, perhaps some rudy's on the cap and some fake dreads poking out below, then some old school gloves, i mean mitts with string back, a pair of assos tights and then some top of the range sidis ... slung over my shoulder insouciantly, would be the african panda-cheek courier bag ...
so in we'd go with our fixed wheel bikes (anyone riding gears or freehub ain't invited to the party), and set about clogging about the area around the counter with earnest discussions about ceramic bearings, the elite criterium series, our new cervelos, the superiority of handbuilt wheels etc. etc.
Despite wearing your lock round your waist you'd then park your fixie in a stand so that it blocks access to any customer who wants to browse the goods there (I've yet to get to the tyres in Condor), while the rest of us have to lock our bikes up outside.0
