what would you do

delcol

what would you do if you were in my shoes...

after much debating and research i finally decided on my new full bouncer mtb,
all i will say is its expensive and american,.

after looking around i found a shop who had an amazing offer on the chosen bike i contacted them and after a brief disscusion i decided to order the bike.

i placed my order at the beginging of june and paid in full for the frame the guy on the phone gave me the price with the promised 15% discount which i paid there and then on my card, he told me it will be 7 weeks before the frame arrives i was ok with this,.
then there was a 2 week delay i was fine with this then my frame finally arrives so they contact me to tell me i then ask them if they can build it to the spec i had enquired about when i ordered the bike and they agreed even matched the cheaper prices i found on the parts on the net, so i come to pay for the parts on the bike only to be told that the manufacturer has sent the latest mk2 version of the frame and it costs more now i specified when i ordered the frame that i wanted the latest 07 version eveb provided a link to their website with the bike on it. which they said they had ordered and i shouldnt worry.. now the shop is sayin that i owe this extra money cause the manufacturer has sent the lateset mk 2 version of the bike. the one i wanted and ordered,.. so what do i do pay the difference and get the bike stick to my guns and dispute this extra charge or cancel and get the bike from else were and get my money back.

i think when i ordered the bike the guy on the phone charged me last years price which was cheaper, i did enquire about this the day after and they told me that it was the 07 new version they were supplying not to worry and the price was so cheap cause they are a new shop only 6 months old ad are tryin to get a good customer base..

what should i do time is ticking on this one any help much appriciated

hamboman

definitely definitely stick to your guns. They're just seeing how far they can push it. Threaten to withdraw the order and I'll bet they change their minds. If they call your bluff then so be it, just buy through another company.

Have you paid anything for it yet?

delcol

yeah i paid for the frame in full on the day i placed the order..

i have not yet paid for any of the parts on the bike though,.

bike currently built at the mo at the shop waiting for me to pay for the forks h set bars stem gears seat seat post ect.

Scubar

I would certainly argue with them about it, If they refuse then Cancel it get the money back and take your business elsewhere, leaving them with the built up bike.

Stxsas

It sounds to me that they are trying to sort out a cock up on their end. If you have not given them any money for the parts then you dont own them, you just own the frame.
Now they should have quoted you some prices and if they were a bit pricier then they should have contacted you and let you know and at least give you the choice to still go ahead.
I would not pay for the goods but rather ask if they can give you just the frame. They might offer you a better deal if they see that you are not to be pushed around.
If they just offer you the frame then take it and go to another company, but make sure the frame is perfect and New!
I am sure that there are other companies reliable enough to help you out.

btw, what is the company you are dealing with?

delcol

the shop have got back to me today and told me that when i ordered the bike they were using last years prices so charged me accordingly but the frame i ordered is 150 quid dearer so thats were the extra comes from,..
so this confirms my suspisions they fooooooooooooooooked up when i ordered the frame,.....

i wont go naming and shaming just yet to give them a chance to ammend this mistake i will try out there customer services,.. then all detail will be posted,....

Andy B

Their fault for being dumb enough not to check the current prices, they should honour the price quoted.

Rockhopper

I think i'd be speaking to my cedit card company. If the shop took your money then they have entered into a ontract with you. They can't now make you pay more. I think!!

Donn

You pay the marked price. Check your consumer rights and if you need to threaten them with trading standards.