Customer Service
jame5
Posts: 14
Hi people,
I purchased a bike from a local bike some (Scott scale 50). After 2 weeks and little riding due to the recent weather, I managed to break the lock out on the front fork (Rock Shox Tora 302). The following day I took the bike back to the shop, they've given me a test bike to cover me while my fork is being replaced/repaired. They have had the bike 2 weeks today and tell me fischer (sp?) have had the front fork and now decided to send it back to rock shox to see whether to replace the fork or repair it. I know the shop have been good to give me a test bike but is this the usual procedure to repair or replace such a new item? Advice is much appreciated.
James
I purchased a bike from a local bike some (Scott scale 50). After 2 weeks and little riding due to the recent weather, I managed to break the lock out on the front fork (Rock Shox Tora 302). The following day I took the bike back to the shop, they've given me a test bike to cover me while my fork is being replaced/repaired. They have had the bike 2 weeks today and tell me fischer (sp?) have had the front fork and now decided to send it back to rock shox to see whether to replace the fork or repair it. I know the shop have been good to give me a test bike but is this the usual procedure to repair or replace such a new item? Advice is much appreciated.
James
0
Comments
-
if it is not a clear situation it rest with the "maker" (or brand owner)."Do not follow where the path may lead, Go instead where there is no path, and Leave a Trail."
Parktools :?:SheldonBrown0
