T'Internet bike shops

celticstorm

why is that some of the smaller bike shops on the web seem to be better than the big outfits for quality of service.
ordered a new outboard BB from julies cycles which is a fairly small affair on the tuesday arrived well packaged on wednesday (what I call great service).
However on the same day ordered a full chainset from bikebitsuk.com who I am led to believe are a large mail order company 9 days later and not a dicky bird not even an E-mail(they have another day then it's nippy phone call time)that I think it would be fair to say is pretty cack service was'nt even as if postage was cheap neither.

Is this the norm or have I jus been unlucky ??????

Unknown

I think there are good and bad examples of internet vendors of all sizes, some of the biggest do manage consistently good service (CRC, Wiggle).

thereisnospooncp

I ordered a bike trailer from Edinburgh Co-Op yesterday afternoon. Got home 2 hours later and got an email telling me it will be delivered Thursday morning. Very impressed. Also I ordered some stuff from Condor on a Thursday afternoon and it arrived on the next morning. So far I have used Evans, Edinburgh, PBK, and Wiggle. Only one that took ages to arrive was Evans.

http://lifeonthetube.blogspot.com/

AndyGates

Primera are good; St Johns Street have been slow for me.

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