Thanks to

webbhost Posts: 470
edited September 2010 in Road beginners

Some may find this mesasge pointless, but I thought i would just take a minute to post my satisfaction. I recently bought some products from, and as a previous review stated, the item was recieved within 2 working days! Very good delivery indeed. Now an item purchased from them appeared to be "faulty." Not their fault of course. I e-mailed them and asked for advice. This is the bit that really pleased me.

Probikekit were kind enough to reply to my e-mail in a very quick response time, and they sent me some new items free of charge and without wanting the faulty products back.

Highly recommended shop by me A*** so if you need any parts you know where I would refer you to!


  • domtyler
    domtyler Posts: 2,648
    edited February 2011
    I've just ordered a Cervelo C3 from them. I'll wait until it arrives and then call them up and tell them it's 'faulty'. Hopefully they will be as understanding with me as they were with you!

    Porridge not Petrol
    Gm foods
    Porridge not Petrol
  • daowned
    daowned Posts: 414
    Allways good to know about good service when it comes to bike shops.

    SPEEDY Posts: 407
    not pointless at all.
  • ChrisLS
    ChrisLS Posts: 2,749
    ...used them mant times always excellent service...
    ...all the way...'til the wheels fall off and burn...
  • giant_man
    giant_man Posts: 6,878
    It's always good to hear customer satisfaction feedback on this forum. Nice one.

    SIZE IS EVERYTHING! or at least that's what my LBS tells me.
  • hammerite
    hammerite Posts: 3,408
    Good feedback is always worthwhile.

    My old local chip shop used to have a sign up saying "if you are dissatisfied please tell us, we can do something about it. If you are satisfied, please tell others"

    Sounds about right to me.
  • digitaria
    digitaria Posts: 149
    <blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by domtyler</i>

    I've just ordered a Cervelo C3 from them. I'll wait until it arrives and then call them up and tell them it's 'faulty'. Hopefully they will be as understanding with me as they were with you!

    Porridge not Petrol
    <hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

    See, it's cos of customers like you that retailers aren't all like that [;)]
  • stevejmo7
    stevejmo7 Posts: 69
    Ditto ChrisLS - excellent service, very prmpt.
    I must say goodbye to the blindfold
    And pursue the ideal
    The planet becoming the hostess
    Instead of the meal
    Roy Harper - 'Burn the World'
  • 2191flint
    2191flint Posts: 803
    IMHO they can't be beaten, their customer service, delivery and stock holding are always spot on, and they have some excellent deals, so well worth bookmarking their site. recently ordered two TACX Tao bottle cages and two TACX 500ml bottles œ17! arrived the next day, have had similar experiences when ordering previously, infact I don't think IIRC that anything has taken more than 2 working days, providing of course that it is ex stock. Certainly get a recommend from me[;)]

    A turkey is just for Christmas, not for life.

    Me and my bike-
    Signature free - with immediate effect.

    Me and my bike-
  • I recently purchased some Sidi Ergo 2 shoes from The price was amazing, the lowest anywhere, and free shipping to the states too. The shoes arrived one week (5 business days) later. Superb shipping and friendly customer service. I am sure I will do more business with this company. 8)
  • hopper1
    hopper1 Posts: 4,389
    I have used them on quite a few occasions, recently... Allways good service, with quick response and delivery times.
    Will gladly use them again... :wink:
    Start with a budget, finish with a mortgage!
  • pickled
    pickled Posts: 439
    +1 also.
    I had to return an item and have it swapped for something else. My error.
    It went very smoothly and quickly.
  • flanners1
    flanners1 Posts: 916
    Big vote from me, great weekly specials and at the moment an extra 10% off, great quick service.
    Colnago C60 SRAM eTap, Colnago C40, Milani 107E, BMC Pro Machine, Trek Madone, Viner Gladius,
    Bizango 29er
  • mikeq
    mikeq Posts: 141
    likewise, excellent service from them.

    Ordered some team kit couple months ago, was delivered quickly to royal mail. Shame royal mail lost it. Probikekit were quick to get in touch with me and said they would deal with the royal mail and the missing package.

    It did however turn up couple of days later, one of the tops was too large, so went through their exchange process and they responded same day with a returns number and form. Filled in, sent off and replacement top received in couple of days.

    Cant fault them
    Cycling from Glasgow to Paris to raise funds for Asthma UK
    CHRISNOIR Posts: 1,400
    Big thumbs up from me as well - quick reliable delivery and a great range of gear. I've lost count of how many times have I ordered something from other online retailers only to get an email a few hours later saying the item's not in stock.

    Also they give some idea of sizing with most clothing which is priceless as a 'small' jersey can vary from something you can camp in to something that would only fit Karen Carpenter.
  • DomPro
    DomPro Posts: 321
    Agreed. Great choice of team kit as well.
    Shazam !!
  • Since my first order last year, I have made several purchases from Items are always shipped promptly and in my mailbox in Austin, TX within one week. Their online and telephone customer service are exceptional. sets the standard all vendors should emulate.