Garmin Tech support / great service

Unknown

Was having trouble with my Edge 305 turning off mid ride. Spoke to Garmin Friday, posted the unit Monday, received a new one back today. Superb service

My bikes - http://flickr.com/photos/82587774@N00/

JWSurrey

That's good news - how old was it, and did you have to furnish them with receipts etc?

Unknown

Only 3 months old, they never asked for the receipt but I sent one anyway

My bikes - http://flickr.com/photos/82587774@N00/

piedwagtail91

seems top be a common problem with all garmin gps stuff.had the same problem with my vista c a while back, got the same service as well.

Anonymous

I had a complete failure on Tuesday could not pick up any satellites at all.
Phoned Garmin and the girl asked me for my e-mail address and sent me a letter on how I could fix it myself :-
Master Reset
In regards to the issue you are facing with your E-MAP. Please try the following. Hold down on ESC+POWER. You will then see a message come up saying 'do you wish to erase user data' Answer Yes, then you will need to leave it outside for approx. 45 mins in a clear view of the sky, in a stationary position
Followed the instructions and it worked, Garmin have a great customer service second to none I have used then many time with my GPS and fishfinders

Non Omnis Moriar

Mister Paul

I've had no problems with mine, but their customer service is great. I emailed an online store about an extra mount for my 205. The store didn't stock them. So they emailed Garmin, who sent me one for free!

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