home delivery network white van man

infopete · May 2007

Hi

I had a close shave with white van man from hdnl.co.uk who decided that a safe distance to pass was a close as he wanted so I emailed the chairman.

I got this reply back in only a few minutes:

____________________________________________________________________
Thank you for your email, details of which have been forwarded to me for further investigation.

Please accept my sincere apologies for the negligence displayed by this driver and thank you for taking the time to bring the details to our attention.

By copy of this email, I have asked the General Manager of our Corby Depot to investigate this incident.

Please be assured that we do take any complaints regarding the behaviour of our driving staff seriously and I can confirm that the appropriate corrective action will be taken against our employee at the conclusion of the investigation.

As a large Transport Organisation we work hard to ensure that the safety of our employees, other road users and the general public are not compromised by bad practice or behaviour on the part of our employees.

May, I apologise on behalf of Home Delivery Network Ltd for any inconvenience that you may have experienced.

Yours sincerely,
Nicola Doyle
Client Services Administrator
Home Delivery Network Ltd
nicola.doyle@hdnl.co.uk 

____________________________________________________________________
The email from Nicola Doyle was copied to:

"Boyle, Elaine" <Elaine.Boyle@hdnl.co.uk>, "King, Gill" <Gill.King@hdnl.co.uk>, "Lattimore, Linnette" <Linnette.Lattimore@hdnl.co.uk>, "Blackwood, Walter" <Walter.Blackwood@hdnl.co.uk>

So, if anyone else has a problem, you know who to email.

Pete

Hackbike 6 · May 2007

Yeah? Does it work then?

Hackbike 8 Commuting Debut 09/09/2006Dawes Audax 2006 New 20/09/2006 

 Cycle Commuting since 1981 

Cycling Proficiency Test 24 May 1977 (30 years ago)

 Ride to work part 1 of 8 http://tinyurl.com/ypjapc
Ride to work part 2 of 8 http://tinyurl.com/2jfagu
Ride to work part 3 of 8 http://tinyurl.com/2jcldv

Black Keith · May 2007

just wait until Walter Blackwood sees that, then the poop'll hit the fan

__________________________

Buggi · May 2007

Walter Blackwood is probably an Aston Martin driver [:(]

_____________________________________________

To infinity... and beyond!
my epic adventure: www.action.org.uk/~Antonia

el_presidente · May 2007

I vaguely knew Walter in a previous job.

He's Chief Exec of HDNL. He'll delete that email as soon as he sees it - if it even gets past his PA.

But at least you got a response though.

rothbook · May 2007

You might want to delete those email addies.

CycleLal · May 2007

I'd say it's rather alarming you got that reply so quickly - obviously they keep it in stock for incidents like that! Better than no reply I guess. Ask if they have a marketing / press department and if they would like to comment to their local paper on the issue. Always wanted to threaten that!

home delivery network white van man

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