Anyone bought from VelodromeShop recently?

What bike and bike bits should you buy?
Bozabyka
Posts: 178
Joined: Thu Mar 28, 2013 19:22 pm

Anyone bought from VelodromeShop recently?

Postby Bozabyka » Sat Nov 05, 2016 12:50 pm

Ordered a Roller resistance unit from Velodrome shop on Sunday.
Expected item to arrive between 2 - 4 days.
Still not arrived on Saturday.
Just done a quick search on the web and found a few old threads.
Anyone had any recent experiences with these guys?

Simon Masterson
Posts: 2729
Joined: Sun Jul 15, 2012 15:52 pm

Re: Anyone bought from VelodromeShop recently?

Postby Simon Masterson » Sat Nov 05, 2016 13:12 pm

Never had an issue when buying sprockets (most recent one in September IIRC) - always quick - but I have read other reports that weren't so positive. I'm not sure I would buy anything expensive from them.

Imposter
Posts: 10081
Joined: Fri Jan 25, 2013 17:17 pm

Re: Anyone bought from VelodromeShop recently?

Postby Imposter » Sat Nov 05, 2016 14:20 pm

As above - I've never had a problem with them, but I'm aware others have. I doubt if they keep items like that on the shelf, so are probably reliant on it being delivered in a timely manner from the distributor.

Bozabyka
Posts: 178
Joined: Thu Mar 28, 2013 19:22 pm

Re: Anyone bought from VelodromeShop recently?

Postby Bozabyka » Tue Nov 08, 2016 09:38 am

Yesterday Velodrome Shop informed me that they had not been able to obtain the part I had ordered.
Last Monday they told me the part had been despatched.
I have also been told I will be refunded within five days

Bozabyka
Posts: 178
Joined: Thu Mar 28, 2013 19:22 pm

Re: Anyone bought from VelodromeShop recently?

Postby Bozabyka » Mon Nov 14, 2016 18:50 pm

Today is the 5th working day and I have not been refunded.
Sent an email which was replied to quickly to inform me that I was refunded the day after I paid for the item.
I have not been refunded
Been on web chat for the past half an hour now waiting to speak to someone.

Bozabyka
Posts: 178
Joined: Thu Mar 28, 2013 19:22 pm

Re: Anyone bought from VelodromeShop recently?

Postby Bozabyka » Mon Nov 14, 2016 19:02 pm

Now spoken to the banks fraud team and raised a dispute.
Should be credited within ten days.
Really wish I had gone direct to the manufacturer.

Horizon
Posts: 570
Joined: Wed Nov 06, 2002 15:11 pm

Re: Anyone bought from VelodromeShop recently?

Postby Horizon » Tue Nov 15, 2016 13:44 pm

They hide behind a PO Box number - that would rule them out for me before going any further. No phone number either.

Bozabyka
Posts: 178
Joined: Thu Mar 28, 2013 19:22 pm

Re: Anyone bought from VelodromeShop recently?

Postby Bozabyka » Sat Nov 19, 2016 20:54 pm

Interesting, Fraud team gave me my money back within 24 hours, never had that kind of service with any shop before

Man Of Lard
Posts: 902
Joined: Fri Jan 16, 2015 10:46 am

Re: Anyone bought from VelodromeShop recently?

Postby Man Of Lard » Sat Nov 19, 2016 22:08 pm

The one and only time I bought from Velodrome Shop, the item that was allegedly in stock took 5 weeks and 3 reminders from me to actually appear.

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BenderRodriguez
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Joined: Thu Apr 04, 2013 08:10 am

Re: Anyone bought from VelodromeShop recently?

Postby BenderRodriguez » Sat Nov 19, 2016 22:58 pm

Horizon wrote:They hide behind a PO Box number - that would rule them out for me before going any further. No phone number either.

I have bought quite a lot of stuff of the Velodrome shop (Veloodrome STS ltd) over the years and everything I have ordered has turned up in good time. That said, who actually owns the company is not very transparent.

The directors are listed as being Jo-Anne Hamon (now Hewitt) and her husband Andrew Graham Hewitt.

https://companycheck.co.uk/company/0689 ... house-data

She is a former racing cyclist who between 2008 and 2009 rode with the Calapie-Reyno de Navarra track team, which is based in Spain, although she raced mainly in the UK.

https://www.britishcycling.org.uk/point ... &year=2008

Between them her and her husband seem to be involved in a quite a few enterprises. For example, they are also directors of http://www.sportstrainingsolutions.com/ (The website layout will look familiar.)

Jo-Anne Hamon / Hewitt also works as an accountant for Capita local government. https://uk.linkedin.com/in/jo-anne-hewitt-fcca-68635986

I think the amount of 'hands on' involvement the directors have in Velodrome shop is somewhat limited, with all the warehousing and logistical side of things been run by a specialist company. This was MMC Reading, who were a part of Dawson Marketing. These are now a part of SKU Logistics - http://sku.co.uk/- and I assume they still handle the logistical side of running the Velodrome shop.

I think this is how a lot of retailing works these days: you create a company concept, decide what you are going to sell, make arrangements with suppliers and then let a third party do the actual retailing. It does mean that you are effectively dealing with some faceless logistics company though, which is where 'issues' can arise, especially when they hold minimal stock. At least with companies like Planet X you know where they operate from and who the people are that you will be dealing with.


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