My new bike turns up minus tyres

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pinchez
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My new bike turns up minus tyres

Postby pinchez » Wed Apr 17, 2013 18:48 pm

It's taken me months to decide on my first road bike and in the end I decided to buy a Canyon Roadlite AL 6.

Imagine my excitement while at work receiving a txt from my son letting me know my bike as arrived and the total deflation on opening the box to discover there's no tyres, inner tubes or quick releases for the wheels :(

Not only am I disappointed for not being able to ride it anytime soon (going to be at least another week wait for missing items sent from Germany) but I thought Canyon set up and tested their bikes and all I had to do is attach wheels, handle bars and seat and bar the pedals it's good to go. How can it be if they forget to include all the bits for the wheels?

I've emailed Canyon but will have to wait 1 to 2 days for a response, gutted :(

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Rolf F
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Re: My new bike turns up minus tyres

Postby Rolf F » Wed Apr 17, 2013 18:58 pm

What are the standard tyres it comes with? This could be a good thing!
Faster than a tent.......

pinchez
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Re: My new bike turns up minus tyres

Postby pinchez » Wed Apr 17, 2013 19:20 pm

Rolf F wrote:What are the standard tyres it comes with? This could be a good thing!


Continental GP4000 which are £34 each from CRC then there's the 2 inner tubes and 2 quick releases to take into consideration. Must be getting on for £100 if I were to go out and buy them myself.

Not just the fact they're missing but it begs the question "how much setting up and testing did they do?" It can't have been easy to put two wheels carefully in a box along with the frame and not notice theres no tyres!

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Rolf F
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Re: My new bike turns up minus tyres

Postby Rolf F » Wed Apr 17, 2013 19:23 pm

OK, nice tyres then! As to the testing, I imagine there is a tick list.....

Two round things? - tick.
Faster than a tent.......

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chrisvanderkaap
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Re: My new bike turns up minus tyres

Postby chrisvanderkaap » Wed Apr 17, 2013 19:25 pm

Thats a real bummer. I'm sorry to say but you'd never buy a new bike with wheels without tires, tubes at your LBS.

A pity for you to miss out on any of these gorgeous days!

pinchez
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Re: My new bike turns up minus tyres

Postby pinchez » Wed Apr 17, 2013 19:36 pm

I know what you mean about LBS and indeed I did try them but my head was turned by the share beauty and value of the Canyon and you can only buy Canyons from Canyon.com!

Even not built she's a beautiful thing and I was so looking forward to taking her out this weekend :(

Drat just remembered we're off on our hols on the 30th, could be 3 weeks or so before I can ride her.

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Rolf F
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Re: My new bike turns up minus tyres

Postby Rolf F » Wed Apr 17, 2013 19:58 pm

Tyres are consumables. Just buy another pair for now.
Faster than a tent.......

pinchez
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Re: My new bike turns up minus tyres

Postby pinchez » Wed Apr 17, 2013 20:18 pm

Rolf F wrote:Tyres are consumables. Just buy another pair for now.


I'm seriously considering this, although I'm going to have to buy quick release skewers to. Know any decent cheap ones?

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Rolf F
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Re: My new bike turns up minus tyres

Postby Rolf F » Wed Apr 17, 2013 21:13 pm

I think any Shimano road skewer is likely to be your best bet. Not sure how cheaply you can get them though. Maybe now is the time to get a spare pair of wheels :lol:
Faster than a tent.......

MattyyP
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Re: My new bike turns up minus tyres

Postby MattyyP » Wed Apr 17, 2013 21:25 pm

I'd probably go out and buy an extra bike whilst you're at it :D :P
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Jon_1976
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Re: My new bike turns up minus tyres

Postby Jon_1976 » Wed Apr 17, 2013 22:17 pm

MattyyP wrote:I'd probably go out and buy an extra bike whilst you're at it :D :P


If it was me, I'd have been down to lbs to get tyres, tubes and skewers straight away and then emailed Canyon. I'm mega impatient though :oops:

Camcycle1974
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Re: My new bike turns up minus tyres

Postby Camcycle1974 » Thu Apr 18, 2013 11:24 am

pinchez wrote:It's taken me months to decide on my first road bike and in the end I decided to buy a Canyon Roadlite AL 6.

Imagine my excitement while at work receiving a txt from my son letting me know my bike as arrived and the total deflation on opening the box to discover there's no tyres, inner tubes or quick releases for the wheels :(

Not only am I disappointed for not being able to ride it anytime soon (going to be at least another week wait for missing items sent from Germany) but I thought Canyon set up and tested their bikes and all I had to do is attach wheels, handle bars and seat and bar the pedals it's good to go. How can it be if they forget to include all the bits for the wheels?

I've emailed Canyon but will have to wait 1 to 2 days for a response, gutted :(


Nice bikes but they have to cut corners somewhere to keep costs to a minimum. No tyres, tubes or skewers is a bit much though! A salutary lesson in why not to buy a bike in a box from Germany?

displacedaussie
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Re: My new bike turns up minus tyres

Postby displacedaussie » Thu Apr 18, 2013 11:46 am

The bikes are meant to come with these things. Looks like this was a one-off mistake. There might be other valid reasons for not buying a Canyon, but surely this isn't one of them.

Bozman
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Re: My new bike turns up minus tyres

Postby Bozman » Thu Apr 18, 2013 11:52 am

Tyres are overrated, just get on with it and as long as your wheels stay on the road you might get away without the skewers.

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Bustacapp
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Re: My new bike turns up minus tyres

Postby Bustacapp » Thu Apr 18, 2013 11:53 am

You can have your bike up and running today if you want to. Just go and buy the bits?

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Cat With No Tail
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Re: My new bike turns up minus tyres

Postby Cat With No Tail » Thu Apr 18, 2013 13:44 pm

Ha, oddly enough my new bike from Rose (just down the road from Canyon) arrived last week and they'd fitted 23mm tires instead of the 25s I requested (Mavic Yksions).
When I emailed Rose about it, they immediately sent me out a set of Conti GP4000s with some other bits and pieces by way of an apology.
I reckon they've been up to the Canyon factory in the middle of the night and nicked your tires :lol:
Tell you what, I'll sell them back to you as I'm actually quite liking these Yksions now.

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smidsy
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Re: My new bike turns up minus tyres

Postby smidsy » Thu Apr 18, 2013 14:20 pm

Bustacapp wrote:You can have your bike up and running today if you want to. Just go and buy the bits?


Very easy to say when it is someone else.

I can only imagine the slating they would be getting on here by now if the same had happened to you.

Probably run for 18 pages too before you stopped going on about it. :lol:

OP - see what Canyon say/offer before really ramping up your complaint. They may deal with it very well.
Yellow is the new Black.

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Bustacapp
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Re: My new bike turns up minus tyres

Postby Bustacapp » Thu Apr 18, 2013 14:23 pm

smidsy wrote:
Bustacapp wrote:You can have your bike up and running today if you want to. Just go and buy the bits?


Very easy to say when it is someone else.

I can only imagine the slating they would be getting on here by now if the same had happened to you.

Probably run for 18 pages too before you stopped going on about it. :lol:

OP - see what Canyon say/offer before really ramping up your complaint. They may deal with it very well.


What are you whittering on about.

I'd be down to Halfords or wherever and getting some tyres and inner tubes.

A simple yet effective solution. Regardless of what I thought of Canyon.

Woodywmb
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Re: My new bike turns up minus tyres

Postby Woodywmb » Thu Apr 18, 2013 15:11 pm

Get a receipt for the missing bits and send to Canyon. It's quicker, easier and cheaper for both of you.

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smidsy
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Re: My new bike turns up minus tyres

Postby smidsy » Thu Apr 18, 2013 15:33 pm

Bustacapp wrote:What are you whittering on about.

I'd be down to Halfords or wherever and getting some tyres and inner tubes.


But you could get better prices from Ribble,If you use their excellent mail order service you do not have to even go out. :mrgreen:
Yellow is the new Black.


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