shimano warranty
shiznit76
Posts: 598
Hi, I bought a bike a couple weeks ago with shimano ultegra r8000 groupset on it. The front mech wouldn't trim right so I took it back to shop I bought it a couple times. When it still wasn't right I took it to another shop who have diagnosed a faulty shifter. When I contacted the original shop the owner disputed this and said it was fine and the other place must have damaged it. Where do I stand, could I claim a new shifter under warranty and how would I go about doing that?
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By going to someone else you have complicated things as now you will have to persuade the retailer of your bike that the other shop didn't damage anything.
Have you tried adjusting the shifter yourself? Download the dealer manual from Shimano, take the cable off the shifter and start from scratch setting it up. Maybe you can get it to work OK by following the instructions?
https://bike.shimano.com/en-EU/informat ... ranty.html
2017 Cube Attain GTC Pro Disc 2016
2016 Voodoo Wazoo
Formerly known as NitrousOxideUK (used new forum settings to sync name with my STW account alias)
If Shop 1 does not see it as I do you should get onto Trek and see how they rate their dealers performance.
Then ignore both shops in future and go somewhere decent/learn to do it yourself
De Sisti wrote:
This is one of the silliest threads I've come across.
Recognition at last Matthew, well done!, a justified honour
I would bite the bullet and buy a replacement, but feel that I shouldn't have to
#workinginabikeshopdoesnotmakeyoucompetent
#dontbuyultegra
#suggestyouwalkthedealertothebanktogetthecashforyourrefund
(see: https://www.which.co.uk/consumer-rights/advice/how-to-reject-a-faulty-product-and-get-your-money-back )
Don't be fobbed off. There was clearly a problem with the bike as you returned it to them twice in an effort to fix it which they couldn't.
Good luck!
Cheers will do this. Thanks for advice
i feel i shouldn't have to put up with a lotof things in life but do because life is too short to have a broken bicycle clogging up my garage.
just buy a new lever
#carpediem
De Sisti wrote:
This is one of the silliest threads I've come across.
Recognition at last Matthew, well done!, a justified honour
those are bloody fine hashtags by the way
#chapeau
De Sisti wrote:
This is one of the silliest threads I've come across.
Recognition at last Matthew, well done!, a justified honour
#maketheleap
De Sisti wrote:
This is one of the silliest threads I've come across.
Recognition at last Matthew, well done!, a justified honour
#notverygood
De Sisti wrote:
This is one of the silliest threads I've come across.
Recognition at last Matthew, well done!, a justified honour
Why people are suggesting its censored is beyond me and that is also flat wrong.
The issue here is shop 1 not sorting it and shop2 not sorting it.
I think it's quite difficult to damage the shifter by putting too much tension on the cable. Tension after all move the front derailleur cage which is what happen when you push the paddle. So that reason smells fishy to measure tension is applied while the FD is locked somehow. That would be plain stupid though.
The lever may be fine. I really dont know. To check disconnect the cable from the FD. Then hold the cable putting some tension on it while shifting the left paddle. If the cable is pulled smoothly the shifter is fine down shift and if the cable is released the shifter is fine. If this is the case then all it needs is setup.
The op obviously needs help so why not help folks.
Agreed. The SRAM/Campag fanboys are just fishing for for bites.
A "customer" managed to censored his rear shifter with his duff DIY servicing and brought it to me. On inspection, he'd managed to get the cable unhooked from its position and stuck under the ratchet mechanism. The only way of freeing it, was to cut away some of the ABS and pry it out as the swivel pin was stuck fast by the pressure of the cable nipple against the ratchet. Once out, and a new cable inner in, it all worked fine. With the hood and bar tape in place, you couldn't tell and ABS had been cut away.