Help with a Canyon selling mix up
rouleur23
Posts: 175
Hello
I just got a new bike from Purecycling who are a sister co' of Canyon. Canyon sent me there as they said a Canyon size L would not be ready for some time and they had no probable delivery date. So, I went to the site and bought an L there. The spec says the crank length is 172.5 on Purecycling. Same as my present ones. The Canyon site says 175 cranks for an L. So I was happy with the former at 172.5.
The bike comes as an Ultimate in brand name and not Canyon. I m ok with that too. But the bike has turned up with 175's and the guy on the chatline admits it was a mistake on the purecycling site. But I want what I saw on the spec sheet just before I bought the bike. THEY sent me to Purecycling (PC) . He also said ''just try it out and see'' but I fail to see see why I should.
He also stated that they are going to change to spec on the PC to a 175 to avoid this issue. I kept the transcript of the conversation. He flatly refused to tell me the spec for the cranks on the PC site for an L size bike. The cranks go up to 175 on the XL version.
I am very upset at this as I feel I can not ride this bike for fear they tell me it is now ''used'' and I should have informed them of the mistake. What can I do as he simply stopped talking to me on the chatline?
Thanks
I just got a new bike from Purecycling who are a sister co' of Canyon. Canyon sent me there as they said a Canyon size L would not be ready for some time and they had no probable delivery date. So, I went to the site and bought an L there. The spec says the crank length is 172.5 on Purecycling. Same as my present ones. The Canyon site says 175 cranks for an L. So I was happy with the former at 172.5.
The bike comes as an Ultimate in brand name and not Canyon. I m ok with that too. But the bike has turned up with 175's and the guy on the chatline admits it was a mistake on the purecycling site. But I want what I saw on the spec sheet just before I bought the bike. THEY sent me to Purecycling (PC) . He also said ''just try it out and see'' but I fail to see see why I should.
He also stated that they are going to change to spec on the PC to a 175 to avoid this issue. I kept the transcript of the conversation. He flatly refused to tell me the spec for the cranks on the PC site for an L size bike. The cranks go up to 175 on the XL version.
I am very upset at this as I feel I can not ride this bike for fear they tell me it is now ''used'' and I should have informed them of the mistake. What can I do as he simply stopped talking to me on the chatline?
Thanks
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Comments
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I've found no noticeable difference with crank length of that's any help.0
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Not sure what I'd do TBH. This is one of the problems of distance selling/buying...FFS! Harden up and grow a pair
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If Purecycling sent you the wrong thing, just contact them and send it back.
FWIW I can massively tell the difference between sizes of crank length.0 -
So send the bike back and buy somewhere else.
Or live with it.I don't do smileys.
There is no secret ingredient - Kung Fu Panda
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Parktools0 -
A lot of fuss over 2.5mm - sorry but it is.0
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All of the above are true.
Yes, it may be if you're like thisImposter wrote:A lot of fuss over 2.5mm - sorry but it is.
But some people are more sensitive to small changescougie wrote:I've found no noticeable difference with crank length of that's any help.
Ultimatelyjoey54321 wrote:FWIW I can massively tell the difference between sizes of crank length.
Grief like this is the price you pay and why it may be worth going to a LBS to buy a bike.Svetty wrote:This is one of the problems of distance selling/buying...
So I would try it and then take your pick from this.cooldad wrote:So send the bike back and buy somewhere else.
Or live with it.0 -
Being able to 'tell the difference' is not the same as the difference actually 'making a difference', if that makes sense...0
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I get that's it's a matter of principle and products should match their listed description/spec, but since it's happened now what would be your ideal outcome/resolution? Looks like you get 30 day returns, but I assume it would be at your cost to return it?Current:
NukeProof Mega FR 2012
Cube NuRoad 2018
Previous:
2015 Genesis CdF 10, 2014 Cube Hyde Race, 2012 NS Traffic, 2007 Specialized SX Trail, 2005 Specialized Demo 80 -
Get them to send you the right size chainset and fit it yourself? Gotta be cheaper for them than paying for a return of a whole bike, which I'm guessing they are obliged to do since they haven't supplied the spec their website displayed?.
If crank length didn't matter I doubt manufacturers would continue to make them in a range of sizes, but I can't tell the difference between mine. Some people though are unusually sensitive to tiny differences in crank length, saddle height etc0 -
Aerofoil or round tubes makes no difference but some people insist on getting any aero bike."Unfortunately these days a lot of people don’t understand the real quality of a bike" Ernesto Colnago0
