Reverb Warrenty

lugsey2k5 · April 2014

Hello.

My Reverb stealth needs a warranty repair due to sagging half an inch with weight on it.

I bought it from Bike.discount but was wondering if i found a bike shop happy to return it to fishers outdoor will they deal with the issue rather than send it back via Germany taking longer.

Bike.discount have offered a free postage label but im more concerned about the time it will take. I am happy to pay the postage to send it in the uk.

Any one had any similar issues or know more about Sram Warrenty.

Thanks

Ian

mattv · April 2014

It'll almost certainly have to go through a German dealer. Warranty for items like this is done in house by the country distributor so they will need a receipt before they spend their time on something. Sadly, this is a problem with buying online.

ricardo_smooth · April 2014

^^^^^ what they said!

Unless you contact fishers and ask them the question to see if they'll accept a direct return.

theraggyone · April 2014

i got mine warrantied through bike discount , it took 2.5 weeks door to door and I ended up with a brand new boxed reverb instead of the oem one I had before. mine had exactly the same fault your describing, I was well chuffed with the result , I had already used it for 13 months

warpcow · April 2014

SRAM warranty is international so Fishers should do it, but you have to find a willing LBS to send it back to them first. Probably as much hassle as sending back to B-D though.

russyh · April 2014

Fisher will not deal with you direct they tell you to go directly to the shop you bought it from. I had exactly this issue and I had bought mine from hibike.de they sent me a new post immediately if I agreed to pay the postage back, which meant I was never without a post. Great service really happy with that. I guess you could take it to a uk lbs, but I wouldn't expect top service if you bought the post from an online retailer and not supported them locally. I wouldn't Blaim them either

Reverb Warrenty

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