Customer Service at Rapha.

differentstrokes87
differentstrokes87 Posts: 140
edited April 2013 in Road buying advice
Has anyone ordered recently from Rapha and had delays? I placed an order on the 27th March and it still hasn't been marked as dispatched.

I've sent two email enquiries now and has no reply although they've sent 2/3 marketing emails in the last few days...
Planet X XLS 2013
Planet X London Road 2015

Comments

  • 16mm
    16mm Posts: 545
    Just got a parcel ordered on last thurs, before the bank holiday.
  • mroli
    mroli Posts: 3,622
    Got something that I ordered on Saturday today.

    Try giving them a call - they're pretty good (usually) at answering the phone. The marketing emails are just mass emails, not sent by customer services...
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  • temitchell1987
    temitchell1987 Posts: 73
    Just had an easter present from 'er indoors delivered that she ordered last Thursday, pretty shabby considering they charge £4 for delivery. Ordered a Garmin from CRC on Wednesday, paid £5 for delivery and it was delivered 26 hours later.....Not spoken to them on the phone so can't comment on that.
  • sloppyschleckonds
    sloppyschleckonds Posts: 8,019
    Ordered yesterday, arrived today. I've read elsewhere there are some stock/ delivery issues since they moved premises last month.
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  • LegendLust
    LegendLust Posts: 1,022
    I think they're suffering stock issues after Raffles bought a shed load off them
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  • goonz
    goonz Posts: 3,106
    SloppySchleckonds wrote:
    Ordered yesterday, arrived today. I've read elsewhere there are some stock/ delivery issues since they moved premises last month.

    Hopefully not to China? :mrgreen:
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  • differentstrokes87
    differentstrokes87 Posts: 140
    LegendLust wrote:
    I think they're suffering stock issues after Raffles bought a shed load off them

    The item I ordered still had good stock levels according to their website.
    Planet X XLS 2013
    Planet X London Road 2015

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