Cracked Frame

If you bought it from a bike shop then they're probably your first port of call. They will probably be able to find out who to speak to or send it to and will be quite helpful.

There should be some small print somewhere which says what the warranty covers and what invalidates it. Check you've not invalidated it by doing something obvious.

Sometimes they will ask for photos to be sent over so they can assess the damage and see if it needs to be sent back or if they'll just send you a new frame if the LBS inspects it. A LBS around here suggested removing any upgrades you've done to it (e.g. longer travel forks) in case the manufacturer says these invalidate the warranty.

If you've broken say the rear triangle, they might just replace the rear triangle.

They might also send you the current frame as a replacement rather than the same one as you have now. Watch out in case the frame geometry has changed - I know of someone who was sent a replacement Trek frame which was newer and designed for different travel forks, and putting the original forks back on would invalidate the warranty on the new frame :roll: (after a few weeks of emails Trek agreed to warrant it with the original forks).

Finally, it might take a few weeks until any replacement arrives.

http://www.commencal.com/web_bicycles/w ... nty_en.pdf

My Ramones started to crack in October but it was still under warranty. I took it back to the lbs and Commencal were fine about it and replaced it without any hassles. The only delay was a mix-up with Decade (the importers) they filled in the wrong form or something

If your lbs wont or cant help, fire off an email to warranty@commencal.com I found them very helpful

Good luck

Lots of problems with commencal frames around that era IIRC. I know for sure of at least 1 bike shop that was selling them off super cheap on the understanding that they had no warranty.

buy giant
lifetime warranty with original owner

Commencal have got a pretty good rep for actually handling replacements- I think they had a lot of practice tbh! But also realised you can get away with a reputation for unreliability, but only if you deal with it well when it happens (like Hope).

The Beginner wrote:

Sale of goods act still applies, whether sold with no warranty or out of warranty.

Yup, but 3 years on good luck with that.

But it won't, for a bike frame. And SOGA or not there's still the reality that things can break due to circumstances outwith their design parameters, failing doesn't make it unfit for purpose, 3 years is a long time in the life of a bike.

5 years is a realistic lifespan for an mtb frame even if it's used a lot but it's also perfectly reasonable for them to fail earlier if used properly. As I say- best of luck trying to argue unfit for purpose for a 3 year old bike, I bet a shiny scottish pound you get nowhere at all.