Chainreaction rip off

chuffa wrote:

Just to clarify things for all you know it alls.
When I placed the order it clearly said type in box discount code this I did then clicked complete.
As soon as I did this the transaction was complete, I then realised that the discount had not been applied I then sent them an email which they have ignored (plus further emails)
All to no avail.
There was nothing wrong with the goods neither am I bothered about the 6 days it took for the gear to arrive.
What bugs me is the that they have totally ignored my complant.
Therefore I will continue to slag them off as much as I want it's their loss not mine plenty other places to shop

Cobblers there is the chance to review the order before completing. You can edit the order right up to the moment you hit the pay button. You can even edit the order after completion if you knew you had made a mistake and cancel it. Dont blame them for your error.

I have had a problem with CRC in the past when they twice sent me the wrong item. A quick phone call and it was sorted and I got a voucher to apologise for the mix up.

ddraver wrote:

felix.london wrote:

Free delivery to France

Really? Den Bastards! 6 or 7 Eus to the Netherlands, DPD or DHL respectively!

Agree with you though, Components (particularly tyres, particularly Conti tyres) are cheaper from Bike-Discount

That's weird :? Both options (DPD & DHL) are free for me

Yep (some) tyres are a joke from CRC; Conti Rubber Queen Black Chilli is £45 on CRC. The same tyre is €35 (£30!) on Bike Discount. That is an amazing difference. Especially if you were going to buy two of them! :shock:

Not had any problems with crc, although I bought some old model forks which were a tad low on oil, they wanted me to strip down the bike and send em back rather than send me 20ml oil to top them up. .... Bikediscount. Dead sells contis for 20%less than uk cost price!

chuffa wrote:

Just to clarify things for all you know it alls.
When I placed the order it clearly said type in box discount code this I did then clicked complete.
As soon as I did this the transaction was complete, I then realised that the discount had not been applied I then sent them an email which they have ignored (plus further emails)
All to no avail.

Accidentally did that myself once, just before christmas. Forgot that you have to enter the code AND click on the box next to it that says "ADD" before clicking on the complete button. After emailing them they gave me another voucher code for my next order but couldn't alter the order i'd already completed.

Angry Bird wrote:

I blames Wiggle. It's blatantly their cunning plan to ruin CRCs reputation by employing cunning and devious agents to cause mahem with CRC orders. If you see them around looking shifty I suggest you chase them while barking like a dog.



See how evil they look.

All I see is... testicles.

chuffa wrote:

Just to clarify things for all you know it alls.
When I placed the order it clearly said type in box discount code this I did then clicked complete.
As soon as I did this the transaction was complete, I then realised that the discount had not been applied I then sent them an email which they have ignored (plus further emails)
All to no avail.
There was nothing wrong with the goods neither am I bothered about the 6 days it took for the gear to arrive.
What bugs me is the that they have totally ignored my complant.
Therefore I will continue to slag them off as much as I want it's their loss not mine plenty other places to shop

No need to attack the members here just because they have a difference of opinion, and remember that people's opinions and viewpoints of anything in life are often due to their own experiences.

On that subject of experiences, I think there is nothing worse that people having an opinion of something based on what other people think, and these 'rip off' threads are basically about announcing to everyone that you will avoid something like the plague, and you probably hope other people will link arms with you and boycott the business. You are reacting to the fact that other people have good things to say about them, I don't agree with everyone here with a few things, but that don't mean I don't respect their opinion.

You didn't answer my question, I'm still curious to know how long they have ignored your complaint email for? I have experience of this type of thing myself, which is why I ask.

I agree with the member who said...'phone them?'

I have to agree with others this is your mistake for not checking and ringing them. I have been shopping with CRC for 5-6 years and havent really had any troubles.
The only thing to watch is this new "put everything in a box!" system the've started using as it delays small items I had a roll of rim tape turn up the other day in a A4 size box!!.

Have only used Chain Reaction 4 or 5 times and all but one of the transactions have been spot on. The only transaction that went a little west was where they sent me an empty box instead of a box containing a chain stay protector. One polite email to them and I had the item shipped out a day or so later. That's not bad customer service in my book.

I have a small issue with CRC quoting same day dispatch and never achieing it (in my experience).

However.

When I rang them about it they sent me a discount voucher
They have always been polite and pleasant when I have queried an order.
Their free returns service is very easy to use and I took advantage when I had to try 4 pairs of five-tens before I got ones that fit

Bit more to the point for this post when I forgot to apply a £10 voucher code before finalising the order I called them and they credited my card for the £10 without quibbling.

All in all the positive points very much outweigh the negative and i'll be using them again.

You can cancel the order within 7 days under the distance selling regulations, so you can just send them a cancellation notice referencing that act "the Consumer Protection (Distance Selling) Regulations 2000". Providing you comply with the DSRs you shouldn't be liable for postage. Alternatively you can use their slightly less favorable returns policy, which I think gives you 12 months, but you have to pay postage.

If you are within your time limit for DSRs, then you can ignore all their bluff about items being unopened in original packaging, blah blah, as it contrary to your rights.

Personally I have found them to be super efficient, if occasionally a little pricey.

For all those referring to "caveat emptor", if this was the road section, you'd be chastised and called an idiot by the resident anally retarded, not quite ex-lawer chap who thinks he is the only qualified legal practitioner on the forum, but since this is MTB general - I'll just snigger and say caveat emptor doesn't really apply in English consumer law.

diy wrote:

For all those referring to "caveat emptor", if this was the road section, you'd be chastised and called an idiot by the resident anally retarded, not quite ex-lawer chap who thinks he is the only qualified legal practitioner on the forum, but since this is MTB general - I'll just snigger and say caveat emptor doesn't really apply in English consumer law.

I have enjoyed some of the handbags at dawn between the two of you

diy wrote:

You can cancel the order within 7 days under the distance selling regulations, so you can just send them a cancellation notice referencing that act "the Consumer Protection (Distance Selling) Regulations 2000". Providing you comply with the DSRs you shouldn't be liable for postage.

The DSRs entitle you to a refund of original postage but not to avoid the postage costs of returns- though they do specify that the seller has to make clear what their returns policy is and if costs will be incurred (if they don't, then they can't ask you to pay)

(3.55 If you want the consumer to return the goods and to pay for that
return, you must make it clear in the contract and as part of the
required written information – see paragraph 3.10. If the consumer
then fails to return the goods, or sends them at your expense, you
can charge them the direct cost to you of the return, even if you
have already refunded the consumer’s money. You are not allowed
to make any further charges, such as a restocking charge or an
administration charge.
3.56 If you did not include these details in the required written information
then you cannot charge anything. See paragraph 3.10. You can never
require consumers to pay the cost of returning substitute goods –
see paragraph 3.1 for more information.
3.57 If the goods are faulty or do not comply with the contract, you will
have to pay for their return whatever the circumstances.)

But yep- CRC now use Collect+ which is free, and simple. Very good service actually.

Man, this thread is still going?

They are certainly in my top 3.

Been there. You really have to remember to click on the big "ADD" button after typing in your discount code as simply clicking on the next step button on the bottom right doesn't automatically do it for you. So it's a little harsh to jump down their throats for a mistake that YOU made. Still got a discount off them (two in fact, as the original code worked on another order i put in), but wasn't expecting them to automatically give it to me because i whined to them in an email.....