Online protection
TraceyU
Posts: 3
Hi, first post here, If i was to buy a bike online and use it for a week and decided it was not for me, how am i protected, i dont mean biking is not for me but just the bike i purchased on line.
Thank you
Thank you
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Comments
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Andy B wrote:Wiggle is one that springs to mind
who every you go for read the T&Cs and all the small print."Do not follow where the path may lead, Go instead where there is no path, and Leave a Trail."
Parktools :?:SheldonBrown0 -
What about long distance sales regulations?0
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Their terms and conditions are irrelevant, you have a statutory right (which overrules any terms and conditions of sale) to cancel from any UK trader if bought remotely, under the "long distance sales regulations" otherwise know as Consumer Protection (Distance Selling) Regulations 2000 , but you will not be able to do much more than sit on it and see if it fits and possibly ride it round the garden.
You can't take it out for a spin and then cancel, unless its faulty. there is no requirement to return it in the original unopened pack as some seem to think. You are also allowed to assemble it.
Obviously worth buying from someone who knows this rather than arguing the t@ss with someone who is clueless as to your rights or buying from a "UK based shop" who trades from somewhere else.
Personally I would buy used or new from an LBS, its all about the advice they can offer, not just the ability to sit on it.
The great thing about the DSRs is very few shops properly comply, so your right to cancel is often 3 months.
I personally think they are over the top and push prices up for all who don't abuse them, but they are there so you can use them.Andy B wrote:TraceyU wrote:What about long distance sales regulations?
Absolutely wrong - you have an unconditional right to cancel. Your only obligation is to tell them and look after the goods while in your possession.
if you are a trader read this0