eBay and way of sorting this issue
getonyourbike
Posts: 2,648
I'm just after a bit of advice of how to sort this out, it's the first time i've had an issue with something on flee bay.
I won an inner chainring on the 5th June and paid that night. I since thought it was on it's way adns the post was slow but on the 16th June, yes, 11 days later I got a dispatch email. I quite reasonably, I thought, sent a slightly angry email along the lnies of this:
'Since when does it take 11 days to dispatch something as simple as easy as a chainring?!'
to which I received no reply. Then, on the 22nd I sent this as it still hadn't arrived:
'Where's the chainring I ordered? Over 17 days for something to be delivered is completely unacceptable!'
I got a reply saying it was sent out by 1st class post and it will be a postage issue. A couple of days along the lnie adn it's still not arrived.
Do I have the right to demand a refund and him to sort it out himself or do I have to wait however long for it to turn up and then wait for the lost item claim to go through? I just want my money back. I've had to order one from CRC in the meantime just so i can ride and that arrived via first class in 2 days. I wish i'd just done that in the first place now
Yeh, so do I have a right to demand a refund now and let him sort it out himself?
Cheers
Pete
I won an inner chainring on the 5th June and paid that night. I since thought it was on it's way adns the post was slow but on the 16th June, yes, 11 days later I got a dispatch email. I quite reasonably, I thought, sent a slightly angry email along the lnies of this:
'Since when does it take 11 days to dispatch something as simple as easy as a chainring?!'
to which I received no reply. Then, on the 22nd I sent this as it still hadn't arrived:
'Where's the chainring I ordered? Over 17 days for something to be delivered is completely unacceptable!'
I got a reply saying it was sent out by 1st class post and it will be a postage issue. A couple of days along the lnie adn it's still not arrived.
Do I have the right to demand a refund and him to sort it out himself or do I have to wait however long for it to turn up and then wait for the lost item claim to go through? I just want my money back. I've had to order one from CRC in the meantime just so i can ride and that arrived via first class in 2 days. I wish i'd just done that in the first place now
Yeh, so do I have a right to demand a refund now and let him sort it out himself?
Cheers
Pete
0
Comments
-
-
You have to raise an issue with Ebay and Paypal now. Have you communicated via email or Ebay? Keep all comms.I've added a signature to prove it is still possible.0
-
All comms via ebay.0
-
I've started a case with ebay now. I'll get back to you on how it progresses0
-
You will get your money back, simple as that. They give the seller some time to sort it out and if not you get refunded.
Once a dispute is opened most sellers will refund anyway, even before Paypal do.I don't do smileys.
There is no secret ingredient - Kung Fu Panda
London Calling on Facebook
Parktools0 -
good to hear0
-
Unless the seller can prove postage that it got to you then he'll be liable to pay you a refund and then for him to raise the issue with the Royal Mail.
This is why I always send things even just recorded delivery, obviously make them cover the cost of that postage
0 -
He said he'd refund but not postage. I'm asking him to give me back the quid for postage too which i think is fair.0
-
Just keep the dispute open and you'll get a full refund from Paypal. Don't accept the sellers offer.
Although for £1 I don't know if I'd be too stressed.I don't do smileys.
There is no secret ingredient - Kung Fu Panda
London Calling on Facebook
Parktools0 -
it's the moral thing more than the actual money really.cooldad wrote:Just keep the dispute open and you'll get a full refund from Paypal. Don't accept the sellers offer.
Although for £1 I don't know if I'd be too stressed.0
