Hurrah for Westbrook Cycles!
briantrumpet
Posts: 17,865
I'm not expecting this to be a long contentious thread, but I just wanted to give a cheer for Westbrook Cycles. I bought my lovely Cannondale SuperSix from them last October - I found them through Google looking around for SuperSixes - no problems, and £1000 off list price. I've just rung them up as the headset seemed to need adjusting (there was some play there) - after a couple of rings the phone was answered by someone extremely helpful, who there and then talked me straight through the process, waiting while I actually did it. No "please wait while I transfer you" or any other carp, just someone knowledgeable, very helpful and courteous.
So all done, bike back as it should be, and one very satisfied customer.
So all done, bike back as it should be, and one very satisfied customer.
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I have 2 bikes from Westbrooks, one road, and one MTB.
The service and after care I have recieved from them has been second to none, absolutely exceptional.
Polite, courteous and efficient, just as you say.0 -
Good to hear. I called them on Monday after noticing that the Mavic Plasma jersey I bought had some colour run after it's first wash . They came back to me immediately and asked to send it back. Just awaiting them speaking to Mavic amd hopefully they can sort out a replacement as it's a great jersey. Seem like a very good retailer0
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Called this afternoon ( sat) to say this has happened once before and Mavic are happy to give me a replacement. Nice warranty work from Mavic and great customer service from Westbrook. Very happy withMavic apparel , it looks good, functions well and the prices are better than other brands at that level0
