Crank Brothers & 2Pure service
itboffin
Posts: 20,052
A year and a half or so ago I bought a crank brother cobalt ISIS bottom bracket for my Dolan CX project, what a beautiful looking buttery smooth piece of engineering it is too.
About a month ago I noticed that the cranks werent turning freely, after a bit more investigation sure enough BB bearings were shot, on the off chance I emailed crank brothers who told me they have a 5 year warranty and to post the part back to their UK distributor with a brief description of the problem.
This is did and 2 days later this arrived, with a note informing me that due to stock levels of my model they've sent me the upgraded Ti model :shock: which retails for £150, that's almost £100 more than I paid.
It's now fitted and test ridden, wonderful stuff, excellent service from both Crank Brothers and 2pure.
I need two new headsets for my next projects, I know which brand i'll be buying.
8)
About a month ago I noticed that the cranks werent turning freely, after a bit more investigation sure enough BB bearings were shot, on the off chance I emailed crank brothers who told me they have a 5 year warranty and to post the part back to their UK distributor with a brief description of the problem.
This is did and 2 days later this arrived, with a note informing me that due to stock levels of my model they've sent me the upgraded Ti model :shock: which retails for £150, that's almost £100 more than I paid.
It's now fitted and test ridden, wonderful stuff, excellent service from both Crank Brothers and 2pure.
I need two new headsets for my next projects, I know which brand i'll be buying.
8)
Rule #5 // Harden The Feck Up.
Rule #9 // If you are out riding in bad weather, it means you are a badass. Period.
Rule #12 // The correct number of bikes to own is n+1.
Rule #42 // A bike race shall never be preceded with a swim and/or followed by a run.
Rule #9 // If you are out riding in bad weather, it means you are a badass. Period.
Rule #12 // The correct number of bikes to own is n+1.
Rule #42 // A bike race shall never be preceded with a swim and/or followed by a run.
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Comments
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I think the phrase you are looking for is 'result' !0
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I think the phrase the rest of us are looking for is 'jammy git' !0
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I too have had the pleasure of receiving excellent customer service, above and beyond their obligations, from 2pure who are also distributors of niterider products.
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This is yet another tale of Wiggle-like levels of customer service.
I blame Wiggle for spreading such levels of customer service throughout the cycling industry as a whole.
And I didn't get any Haribo in my last Wiggle order! For this, I most definitely, blame Wiggle.FCN 3: Raleigh Record Ace fixie-to be resurrected sometime in the future
FCN 4: Planet X Schmaffenschmack 2- workhorse
FCN 9: B Twin Vitamin - winter commuter/loan bike for trainees
I'm hungry. I'm always hungry!0 -
i've just sent off my eggbeater 1's, after a month of use, rust play in the pedal and cage etc so fingers crossed i get some good news0
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Just out of interest, how long can you reasonably expect a BB to last, and under what circumstances is it a warranty issue and not due to wear and tear?0
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kelsen wrote:Just out of interest, how long can you reasonably expect a BB to last, and under what circumstances is it a warranty issue and not due to wear and tear?
if a company states 5 year warranty then it must be a tough piece of kit0
