BE WARNED !!!!

Hello.

I hope you don't mind us stepping in here.

Thank you for discussing Wiggle products and services. We have now contacted our customer and will arrange collection of the bike in question to properly asses all topics addressed. I would like to take this opportunity to explain how Wiggle take pride in all bike builds that we send to our customers. We may not have a shop front, but we do have a workshop full of cycle enthusiast, Cytec trained mechanics.

Each one of these mechanics spend time building each and every bike to full riding standard. Then the bike is ridden around the test track on the top level of the warehouse. A few laps ensures the bike is set up just right and any problems are picked up upon.

Chain and cassette: Wiggle often have a number of ex-demo bikes available to purchase. These bikes are sold as such, so no confusion is possible. However, even an ex-demo bike would have no more than 7 days use and as such, would be impossible to put that kind of wear and tear on a drive train.

Frame decals: I have taken a few minutes to locate a 2009 Culebro in our warehouse with the same colour scheme as yours. Upon close inspection in the right light, you can indeed see this graphic as you describe. With a little patience it is clear to see that this under graphic does say Culebro. The graphic as a whole reads Focus (in white)and Culebro (in black). This is purposeful. You can even see a very faint outline of the graphic around both the dark culebro and white Focus graphic. With the tops of the letters b and l even over lapping the Focus a little. Granted, this was a poor graphic choice by Focus as it doesn’t stand out much at all, but it is purposeful nevertheless and is not a re-spray, nor is there anything sinister behind the issue.

Please know Wiggle take every effort to ensure our products reach you in exactly the condition you expect them to be in. On the rare occasion customers aren’t satisfied with our service, we will endeavour to make every effort to rectify the situation.

Speed_King, we will address all of your concerns, once your bike arrives with us and rectify any problems swiftly.

Many thanks,

The Wiggle Team

I think the title should be changed but it is actually a shining example of Wiggles excellent customer service and efforts to maintain its well deserved reputation.

Reading this whole thread, I can't help thinking that the OP would have been wise to have kept this to himself / herself until after speaking to Wiggle.

Interesting thread. Non standard stem and headset there as well.

Hope the guy who carries out all this work on the bike hasn't caused this damage.

If Wiggle are indeed 'happy' about this thread it's probably down to the fact that they have come out of it showing good grace.

Personally, I think this is totally the wrong way to go about airing a grievance with a retailer / manufacturer.

We seem to think that retailers are fair game and sometimes they do ask for it (shoddy service, rip offs etc), BUT the relationship is two way and I think you're fortunate Wiggle responded the way they did.

Whatever the outcome, I hope you get your bike back soon and sorted, but next time.....

Speed_King wrote:

Wiggle are more than happy i posted this thread guys as it gave them a chance to look at all the comments you have posted and then give their opinion and reply.

I'm sure that Wiggle are absolutely delighted that you decided to post this on a public forum rather than giving them the chance to resolve the issues first :roll:

SUBJECT IS CLOSED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! OK

So sayeth the moderator! If you open a public debate it becomes public and you loose ownership... Just because you don't like what people say doesn't mean you can dictate terms to them.

Still thinking :P