Got a job in a bike company

well it al depends on what you want to know.

the two links in my sig are a good point for parts of and how to fix and some history of bikes.

If you are already a keen mountain biker, you should have a reasonable amount of background knowledge in that area, but what about road bikes, hybrids, BMX's? This is probably going to be what your new boss means, look at what they sell and make sure that you have a bit of background there so that should you talk to a customer, you won't look like a gormless monkey. He will not be expecting you to know everything, you will be continually learning, and if you are ever asked a question to which you don't know the answer, say so, and do your utmost to find the answer. People get found out when they make stuff up and it doesn't help the reputation of the shop.

Also, it's all well and good knowing everything about bikes, but the majority of customers will be after accessories. Learn what tools do what, differences between cables or lubes, why slick tyres are better for commuting etc.

Don't get bogged down learning the weight of the newest craziest component range, useless details for most customers, and if someone really cares, check the catalogue. Learn things that will build up your basic knowledge and help most customers you come across.

MOST IMPORTANTLY: Learn how to make a good cup of tea

Ok, so read about the government guidelines on C2W, just so you have a bit of a background on the whole thing. This page should help you get started: http://www.cyclescheme.co.uk/

Then have a look at the range of bikes your employer sells. Try and remember what the different bikes are designed for and the direction the ranges travel in (eg, Giant XTC 1 is more expensive than XTC 4, whereas Trek 6500 costs more than 4300). Also look at what the bikes are designed for, often people will say they want a mountain bike or a road bike, but a lot of people won't know the difference and will rely on you to recommend a bike to best suit their needs.

People can also buy accessories on the C2W, quickly brush up on the helmets, lights, locks, reflective gear, pannier racks etc. Again most of the time you will be making the recommendations, so see which ones have good reviews and which ones offer good VFM. For you to be recommending these items to the customer shows good initiative and is called upselling, your manager should like that!! Even getting things on there like inner tubes helps, a lot of the time the customer will have only thought of the bike and not bothered with the things that make the bike rideable in the cold or wet, or keep it safe when you get to work. Getting the customer the right gear can make the difference between them using the bike day in, day out, or just for a week.

When it comes to dealing with customer queries or problems with the scheme itself, I would expect your boss to help you out with that when you start. There are no end of questions that customers ask about what they can or cannot have which there is no way for you to find out beforehand.

Tea? Milk, 2 sugars and some hob-nobs, thanks 8)

You may also want to make sure your clear on the finer details of the C2W scheme that often catch a few people out.

Eg: that the person doesn't own the bike until they buy it back from the company they work for (lot of people think the bike is theirs, which isn't the case. It's effectively hired from their employer for 12 months, at which point the can buy the bike outright from the employer for a fee).

lloyders wrote:

1) How do i make a good cuppa? Milk before tea bags :?: :!: :?: :!: :?: :!: :?: :!:

You put milk in the cup first if you're using a teapot, but if you're putting bag straight into cup, the milk goes in last

My mate insists it's always milk first, but he's wrong and he makes a crap cuppa.

I agree with Llamafarmer - nothing (other than water) should be added to the cup until after the tea bag has been removed!

Also, for tips lurk around the beginners, buying advice and workshop forums, you'll learn a lot.

Well. not always - we have a tech section, letters and of course a big guide that shows many bikes.