Contacting Planet-X
VW1300_1974
Posts: 9
I'm trying to contact Planet-X to ask a few questions before I order one of their lovely carbon bikes.
However I never seem to get a reply to the emails I send, and the phone number (mobile) seems to be switched off. I got the contact details from their website. What am I doing wrong? I see their website is undergoing a revamp, could it be that they've changed their contact details & not updated the website?
Thanks is advance
However I never seem to get a reply to the emails I send, and the phone number (mobile) seems to be switched off. I got the contact details from their website. What am I doing wrong? I see their website is undergoing a revamp, could it be that they've changed their contact details & not updated the website?
Thanks is advance
0
Posts
Perhaps try contacting On One - it's the same company.
b[email protected]
last time I emailed was about two weeks ago and they replied v. quickly as usual
That's the email I've been using, but no reply yet (about 2 or 3 days ago).
I'll maybe try from another one of my email accounts, possibly the junk mail filter at Planet-X's end is a bit strong.
www.wirralseafishing.co.uk
Looking forward to a visit & a fitting!
have had saga after saga with them.
the rules.
NEVER email them (there is no aknowlegement to over 15 from different addresses)
NEVER call the mobile. was very short and not good service.
ALWAYS call the landline. Jen is great, helprul
I had the wrong frame sent, delayed credit to the account and initialy bad customer experience.
That said, they apparently offered [in another thread] to help with the replacement of a carbon frame that was 2nd hand. This IS good service and I was impressed.
www.ogmorevalleywheelers.co.uk
10TT 24:36 25TT: 57:59 50TT: 2:08:11, 100TT: 4:30:05 12hr 204.... unfinished business
We try to answer all email in a timely manner.
ps: Jen has left, we have a Caroline now. She's nice too.
--
brant - on-one and planetx.
Genesis Flyer
Orange O2
Trick Superlight team
Custom steel flat bar fixed jobbie for commuting
Genesis Flyer
Orange O2
Trick Superlight team
Custom steel flat bar fixed jobbie for commuting
Like the look of there titanium sportive
MTB - Trek Fuel 80
TT - Echelon
http://www.rossonwye.cyclists.co.uk/
This makes interesting reading , customer service has been stretched the past few weeks as we have had a small sequence of circumstances that have put us on the backfoot -
- Andy who handles our triathlon sales has been on paternity leave (a month before expected) for the past 10 days meaning all his customer enquiries had to be handled by the warehouse .
- Jen our previous customer service girl left a month ago and her replacement isnt quite up to speed yet
Were doing our best and its not always good enough , if anyone in Doncaster area is a computer literate customer service expert we might be hiring .
The website is about to be relaunched - hence the lack of updates , this has been a 6 month work in progress and is very delayed , were all pretty frustrated at the delays , and also the lack of updates and news - weve a lot of stuff going on and in the pipeline , and quite a few new products that are sat in the warehouse that no-one actually knows about (even the ubiquitous Honjo Koken mudguards have arrived).
Weve spent a lot of time recently working with the lynskey familly - 456 , sportive , pro road - and I guess to a certain extent Brant and myself were so excited , and honoured , to be working with the legendary maestros of titaniium that we maybe took our eye off the ball a little bit .
Anyway - simple response is not good enough but we are trying and the titanium stuff is going to be lovely .
Looking forward to the titanium stuff, keep up the good work.
Carl (from the other side of the Peninnes)
Looking forward to the ti stuff, can't wait! Seen the preview pics and the Sportive looks really lovely. Your plans for guard bosses sounds ideal and the prices, if your other offerings are to go by, sound amazing vfm.
Bring it on!!!!
Twitter
Flickr
LOOK 8) :
Quote from the Planet X site:
If we could have persuaded Halfords that our new "cardboard" wheels made it a complete bike then fine, but they didn't seem convinced.
We also now offer Cyclescheme. Contact us for more info.
There are other decent ti frames available for less money.
Absolutely. But I can't name any with quite such a gathering of heritage and time served craftmanship behind it at the same price.
OK well I doubt if people are going to see that, only the price tag. Shame because your carbon bikes were absolutely superb value, better than any of your rivals.
>craftmanship' of Lynskey?
No - the point is that your *not* having to pay a premium.
>OK well I doubt if people are going to see that, only the price tag. Shame because your
>carbon bikes were absolutely superb value, better than any of your rivals.
The carbon bikes are still there, will be for a long time, and we've got an *extraordinary* offer coming up on those which will blow the £999 pricepoint "wideopen".
That said, I do think they look fantastic, for me the price if offputting bearing in mind it's a titanium frame.
But how much is a Lynskey frame? The cheap one (R120) seems to be $2,550. By the time you've converted to £ and added the UK ripoff extra, you're looking at at least £1500.
So with P-X you're getting a Lynskey frame for a lot less. Would you rather pay a lot more, for the same quality frame, but just with a different name on the downtube?
Twitter
Flickr