advice on internet bike shops

celticstorm · June 2007

Hi All,
Nearly a fortnight ago i ordered a shimano 105 hollowtech 11 triple chainset from a supposedly reputable online bike shop and paid for it by CC .......Guess what item has'nt arrived.
I phoned them yesterday and was basically mugged off and told that it would be dispatched yesterday or they would let me know via E-mail...No e-mail was recieved and on checking there on-site tracking it still states order pending.
I was just wondering if any of you good people out there know what my rights are and can give me any tips on the best way to deal with this situation.
I would normally just phone them and tell them to cancel the order but i really need the parts.
Sorry if i sound dumb but i've never used the net for purchases before.

domtyler · June 2007

Well you can just tell us who it is, that's not a problem. It sounds like the item is out of stock at your supplier but that there is some poor communication going on. If you feel that you are being fobbed off then ask to escalate the issue up to management as you are not satisfied. If nothing is forthcoming demand your money back and go elsewhere, there is no excuse for being ignored and/or fobbed off.

~~~~~~~~~~~~~~~~~~~
Porridge not Petrol
________
Free gift cards

Tynancp · June 2007

classic problem, they don;t keep their stock online up to date and take the order and payment and then mess you about

Amazon did it to me recently, I was furious

I buy loads online too

gavintc · June 2007

Most shops are excellent. Ribble had some problems, but have sorted their online ordering system and it is much better. I think the only hassle I have experienced was with David Hinde. Through perseverance, I got the correct parts, just a little slow. Thankfully, they were not urgent but an upgrade.

pauluscp · June 2007

I have ordered lots of stuff from Wiggle, and their web site does give the amount of stock that they have at the time of the order. I have never had any problems with them. Who are the company that you are waiting to receive the goods from?

So many roads, so little time!!!

celticstorm · June 2007

The company is BikeBitsuk or International Cycle Components as they answer the phone with.
I would'nt normally bother but my original crankset exploded so I really,really need the part urgently.

Mosschops2 · June 2007

Tynan - don't forget ordering through Amazon - unless it is books - goes to the company who is selling that part - Amazon is just a shop-front if you like; when you're inside you're buying direct from an independent trader normally.....

I had a similar thing (kinda) with a washing machine and dryer. I was fobbed off and lied to, and although had paid upfront, then went as far as speaking to the credit card company, to get the payment cancelled. They said they would have to check it out with the supplier, et voila, company called with delivery that week. Which they didn't meet, came the following week.... Have you paid them??

Really the only thing you can do is name and shame, which is pretty damaging anyhoo.... (which I know you have done!!)

Haszn lat ut n hideg v¡zben mossa ki, ‚s t”r”lje sz razra. Ne hagyja k”zvetlen napf‚nynek kit‚ve.

pbiggs · June 2007

Email and send a letter to The Mangaing Director. Politely explain the situation and demand either the goods or a refund within 14 days.

(Normally I would say 7 days, but the postal strike may delay things).

That's all you can do at this stage. Threaten to sue then actually sue if they carry on messing you about. This is possible online these days.

~Pete

celticstorm · June 2007

thanks guys,
phoned them again and spoke to the MD he informed me that it has definately been dispatched and should be there tomorrow as the courier they use won'nt be affected by the postal strike.....
so we will wait and see.

Tynancp · June 2007

Sure things chops but I consider Amazon to be responsible as they show the items on their site, when I groaned at the third party supplier for not having an item in stock, he refunded me with apologies and said they they had no control over the Amazon site showing their items being in stock when they weren't, amybe a lie but he sounded genuine

had a nightmare getting a dab radio lately which dragged on for four weeks, eventually cancelled the order and reordered from someone else who delivered within 24 hours for less than Amazon, they're nilking their brand name now I think

not again for me

john richardson · June 2007

Have wiggle stopped using the post office for their free deliveries?

fuzzy29 · June 2007

That reminds me, I must chase Amazon about the book I ordered in February 2006!!!!!

PS. Amazon are usually a lot better than this.

<hr noshade size="1">If I had a baby elephant, I'd ask Banksy to paint it....

DLB · June 2007

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by Mosschops2

Tynan - don't forget ordering through Amazon - unless it is books - goes to the company who is selling that part - Amazon is just a shop-front if you like; when you're inside you're buying direct from an independent trader normally.....

<hr height="1" noshade id="quote"></blockquote id="quote">

i don't think this is true. Most of the stuff Amazon sells is from them direct. If you buy off the Amazon Marketplace (often used for electrical goods) then it comes from a third party.

*** Whether you think you can or think you can't, you're probably right ***

photojonny · June 2007

Amazon usually say if they are selling on someone else's behalf. A lot of their cycling stuff is from Wiggle, and they state clearly that you are buying it from Wiggle. Don't know why you would though, as you don't get the free delivery or the 10% discount.

where there's two wheels, there's a way....

advice on internet bike shops

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