Canyon - Great Customer Service

Dorset_Boy
Dorset_Boy Posts: 7,601
edited August 2014 in Road general
I contacted Canyon UK yesterday to say that the grub screw on the headset of my Aeroroad has lost it's thread, and I got an email back a couple of hours later to say they were sending me a new headset free of charge, which has been shipped today.

Thanks Canyon! :D

Comments

  • Gazmania1
    Gazmania1 Posts: 87
    Can you ask them when they are going to sort out my 3rd cracked Ultimate SLX frame? They told me 2 weeks ago a replacement frame would ship in 3-5 working days, 10 working days later it's not shipped and they haven't replied to the last two emails I sent asking when it would actually ship.

    Sorry for hijacking.....just p'eed off....

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