Freehub failure - warranty?

cgraley77

Hi, could do with a bit of advice here if possible.

I bought myself a new bike mid April 2014, and in the last week or so it has struggled to get into the largest rear sprocket. I assumed it was down to cable tension, limit screws etc, but when cleaning the bike today it was apparent that there was a lot (nearly 1cm) of play in the cassette, along the axis of the freehub. This is obviously not normal, and my friend says it is likely a freehub body failure. Is this the likely cause? If so, surely it shouldn't be expected to fail in 2.5 months (1100 miles from new). If I ask the shop to replace under warranty would they be likely to do so or put down to usual wear n' tear?

Thanks in advance for any replies

nicklouse

So what are the parts used? And was it really fitted correctly?

cgraley77

nicklouse wrote:

So what are the parts used? And was it really fitted correctly?

Apologies Nick I don't really understand the first part of the question....

With regards to being fitted correctly, it seemed to shift absolutely fine until perhaps a fortnight ago...

hanhamreds

Freehub went on my boardman a few months back, bike was only a few months old.

Halfords couldn't get a new freehub so they replaced the wheel.

Warranty job fella

chris_bass

are you sure the cassette hasn't just come loose? if you have the lock ring tool (or know someone who does) might be worth trying to tighten that first

keef66

Something seriously wrong if you can move the cassette 1 cm sideways :shock:

Take the wheel out and see what's going on. Post pictures if possible