Result - MEKK POGGIO being replaced

deimosjohnny

rickeverett wrote:

Now looking at those, most the carbon frame nearly got away with it (apart from the tip)

The damage on the other pics just looks like paintwork was stripped when the mech went overhead.

Something was wrong with that mech to force that. Hangers don't just snap out of the blue unless they were under strain. Its telling it happened into the ride = stress.
Did you adjust anything yourself?. Incorrect L or H limits can throw the chain out into the wheels or twist the guide pulley- mind you that's if you shift right up.

Never adjusted anything on the rear mech, had been up and down the gears for the previous 16 miles and was in middle of cassette when it happened.

jackc6549

Possible the hanger was slightly bent beforehand? I got a new bike last year, limit screws and indexing set perfectly. No problems for 200 miles.

Then on one ride, a plastic carrier bag (thatsome twat had just just chucked on the ground) blew straight into my rear wheel and fed itself we'll and truly through my rear mech. I tried to remove as carefully as possible and reverse it out of the mech cage. Eventually had to remove it by force Either the initial shock of the bag locking the chain or my removal caused a problem as the next time I shifted to the largest sprocket, the mech over shifted and wrapped the chain around the free hub and locking the rear wheel..not fun.

Luckily the mech hanger and rear mech survived but the wheel had some gouged spokes and was well out of true. I used this as a reason to swap the group set earlier than intended. New group set and wheels, everything set perfectly. 150 miles trouble free and then it over shifted off the big sprocket again (even though the limit screw was set on the tight side). Luckily, the chain didn't get stuck that time. Bought a hanger alignment and found it was slightly bent. No mishaps after that.

ddraver

Yeah it makes a lot more sense why the LBS would nt touch it now - most would be happy to sell you the relevant bit of overpriced aluminium

terry2708

It happened to me a while ago here is what I said .

Not enough people give credit when credits due. I bought a Madone 2.1 from CS a couple of years ago and loved it. Unfortunately about 5 weeks ago my rear hanger snapped and broke a small piece of the frame off with it. I took the bike to CS and they pointed it out as I hadn't noticed it. They then sent photos to Trek but I didn't hold up any hope they would honour the guarantee. However, after 3 weeks Trek sent a brand new 2013 2.3 Madone frame and CS put my bike back together, the only cost being for a new rear derailleur. I love my "new" bike and just wanted to public say thanks to Trek and CS (Romford).

It does happen but sometimes customer service is good!

HellsCyclist

rickeverett wrote:

deimosjohnny wrote:

Navrig2 wrote:

Good luck.

The problem you may face is that once ridden for 144 miles how can you prove that it was a bad setup. You may have, inadvertently, bent the hanger pushing the derailleur into the spokes this causing the problem. At least that may be the response you get so be prepared.

Plenty of witness as on a club ride (so along side each other) that can say that until 16 miles into the run there had been no issues or noises coming from the bike while pedalling or shifting and that the route we had bee on till that time would have seen a wide range of gearing used.

I am hoping there is not going to be a fight on this as I will be straight to Sheriff Court to raise a small claim.

I am hoping any manufacturer especially a new, young manufacturer such as MEKK Bicycles would want to keep their good reputation and do the right thing after such a short use on the bike for to have it fail.

I would Ring MEKK directly and see what they say, however Wiggle (who for some reason dont have a phone no) are the retailer who set-up and sold you the bike so they are the first port of call.

Whats the state of your rear wheel- did the stuff get pulled in or did it just more along the chain?

This is why many cyclists choose disc rear wheels, nothing can jam up in the spokes.

Seriously tho, what if OP had upgraded to some really expensive wheels? I would definitely be seeking compo.

spankwilder

terry2708 wrote:

It happened to me a while ago here is what I said .

Not enough people give credit when credits due. I bought a Madone 2.1 from CS a couple of years ago and loved it. Unfortunately about 5 weeks ago my rear hanger snapped and broke a small piece of the frame off with it. I took the bike to CS and they pointed it out as I hadn't noticed it. They then sent photos to Trek but I didn't hold up any hope they would honour the guarantee. However, after 3 weeks Trek sent a brand new 2013 2.3 Madone frame and CS put my bike back together, the only cost being for a new rear derailleur. I love my "new" bike and just wanted to public say thanks to Trek and CS (Romford).

It does happen but sometimes customer service is good!

Sounds like a different situation. Trek warrantied the frame as part of it had broken off which is not meant to happen if the dropout breaks

Not many LBS's would put a warranty anywhere near a dropout as the failure is secondary to another issue.

Iamnot Wiggins

On a related note, this morning on my walk to the station, a lady rode by me going uphill and then had to stop after a loud crunch emitted from her bike. I turned round - mech had been wrapped around the cassette. Bike wasn't anything special, stereotypical women's bike with the sloping top tube and some age old gear on it.

Sh!t happens.

flasher

Iamnot Wiggins wrote:

Sh!t happens.

No, surely there must be someone who can take the blame and pay!

deimosjohnny

Response from Wiggle this morning early, box is on its way to get the bike back to them. So within 12 hours for Wiggle to review the images they arrange the bike to be returned is good form by anyones standards.

Response from Paligap - Mekk's distributors in UK confirming Wiggle will be my point of contact and a personal email address as to who is dealing with it there. To have the courtesy of the response from Mekk through Paligap again is good form.

rickeverett

deimosjohnny wrote:

Response from Wiggle this morning early, box is on its way to get the bike back to them. So within 12 hours for Wiggle to review the images they arrange the bike to be returned is good form by anyones standards.

Response from Paligap - Mekk's distributors in UK confirming Wiggle will be my point of contact and a personal email address as to who is dealing with it there. To have the courtesy of the response from Mekk through Paligap again is good form.

They were excellent with me aswell when I have dealt with them. Nothing like this however they were a couple of questions about rider weights and the fork.

Glad its all sorted. Looks like its going to be a new bike. I would check it over next time however. I have had a bike from Wiggle and the front dérailleur wasn't set up very well.

deimosjohnny

Wiggle - EXCELLENT
MEKK Bicycles - EXCELLENT
Paligap - EXCELLENT

24 hours after receiving the returned bike, Wiggle are building up the replacement bike today and should hopefully be with me tomorrow.

So to sum up you can buy from Wiggle in confidence but more importantly you can buy a MEKK bike knowing that they make great bikes with lots out there and users posting positively about the experience. But also MEKK will stand behind their reputation on a warranty issue.

I am absolutely delighted.

ddraver

Good Stuff - make sure you check the gear set up this time

rickeverett

Good news. As above - check the set-up this time and never adjust limit screws so the mech guide pulleys are angled. That can cause a collapse.

I contacted MEKK yesterday with a question about a replacement for my 2012 Poggio BB Cable guide as it needs a new one. Wanted to know where I would get one that matches with the frame tube bit attached.

Got a response in under 24 hours and they are sending the correct one out free of charge which was nice .

skeff10

Always good to hear when customer service is as good as this. Nice one

deimosjohnny

Here it is





Big thanks to the guys at Wiggle, Paligap and Mekk Bicycles.

Won't get out for a run till tomorrow unfortunately, but just glad to be on the road again.

matt-h

That's a lovely looking frame and a great result.
Might be an idea to tweet them all. Its easy to give them a roasting but few say thanks

Matt

MrSingh

I'm expecting my 2013 Poggio to be delivered today....but don't like the look of this other issue cropping-up:

https://twitter.com/atma_singh/status/4 ... 1980299265 (link goes to thread you might've seen re: cable rub causing frame damage)

rickeverett

MrSingh wrote:

I'm expecting my 2013 Poggio to be delivered today....but don't like the look of this other issue cropping-up:

https://twitter.com/atma_singh/status/4 ... 1980299265 (link goes to thread you might've seen re: cable rub causing frame damage)

Mate its a bust hanger. Exact cause not known but all sorts can cause it to fail. Google broken rear mech hangers. Mekk and wiggle replaced the bike.

As for the cable issue. Its still not known why some are getting this as cable exit and entry points aren't that bad compared to some other bike designs.
Its either too long a cable housing section from setup causing a bend or rubbish furrules Ideally the shimano guide type ones could be used and exits straighter.

MrSingh

rickeverett wrote:

MrSingh wrote:

I'm expecting my 2013 Poggio to be delivered today....but don't like the look of this other issue cropping-up:

https://twitter.com/atma_singh/status/4 ... 1980299265 (link goes to thread you might've seen re: cable rub causing frame damage)

Mate its a bust hanger. Exact cause not known but all sorts can cause it to fail. Google broken rear mech hangers. Mekk and wiggle replaced the bike.

As for the cable issue. Its still not known why some are getting this as cable exit and entry points aren't that bad compared to some other bike designs.
Its either too long a cable housing section from setup causing a bend or rubbish furrules Ideally the shimano guide type ones could be used and exits straighter.

I've also asked them via twitter to give me some advice to avoid this on mine e.g. Setup, adjustments. I'm new to road bikes (ride a hybrid and folder) so slightly nervous about this.

deimosjohnny

The mech hanger broke as it was supposed to, to save the mech and the frame. What caused the issue I couldn't tell, someone suggested a stone going into the bottom cog causing the jamming, plausible as we were on a resurfaced stretch of road when it happened and there was lots of gravelly stones around.

The reason I was asking the bike be replaced was that there was a chunk chipped off the dropout, let alone the chipping to the paintwork. As someone said shit happens, bad luck I put it down to, was not supposed to happen. However it did and as I had not crashed or caused the damage I asked MEKK to cover their frame warranty. Which they did. Now I don't know if they found anything i couldn't see (not experienced enough) as grounds to swap the bike. But they would only be able to swap the bike if MEKK had ok'd it so on a major warranty issue then you know they will stand behind it.

This cable issue is something to keep an eye on. There are lots of MEKK's out there now with plenty of miles on them by plenty of more experienced riders than me. As has been pointed out their 2014 bikes have a different routing and the lack of response from MEKK suggests they are aware as whenever I have been in touch or seen others via FB or Twitter there is a response. To get the price of the bike to where it is i guess the ferrules might be low grade. I am not sure how long these are meant to last but I would imagine that if you cut right through then it will be immediately noticeable.

I guess MEKK are in a difficult position on this as the part is a wearing part so is not a warranty cover, the bike setup and use will affect the rate of the wearing and there is as far as i know looking at this and other forums two instances.

I come back to the price point on the bike, they have saved some pennies here to keep the bikes price point low, so what it may wear quicker than better quality, when i get the bike serviced will put better quality furrules on the bike. In the meantime I will be aware of it try to keep an eye on it as would not want the frame to be damaged because i ignored it (if indeed there is wearing). Am I worried about it hell no as it might never happen to my bike, i know its an easy fix and it can be replaced with better quality.

To sum up looks like a part prone to wear is wearing down quicker than expected, but only in two instances.

rickeverett

If it is a cable tension / cutting problem due to alignment and wear on the Furrules then ones like this will help...


they are more expensive (compared to normal ones) but will offer better guidance through the frame.


Thing is things ware out. But is the design forces this then obviously the wear will be quicker.

leelicycles

Hi,

This is my first post here,
because I have a customer that had Exactly the same thing happen and come to me to get it fixed, and I have been told that Wiggle admitted to the bike owner that it was their fault, that they did not adjust the Hanger properly, which is something I have never heard about before, assuming it was something to do with rear mech adjustment, but appaerntly it is actually about bending gradually and gently to make a suitable and radially equal wheel clearance vie the rim.
Anyway they said to him that they will pay up to £50 for the replacement and repair cost if they are send a receipt for it, but DIDN'T give him a new hanger, which I think is pretty weak of them considering the cost of the bike itself (£650-£800) so I looked up the subject on youtube, and found this helpful video, the tool costs £30+ though! http://www.youtube.com/watch?v=QWiMcqR6e3w&channel=glorycycles

I gotta say though, this really isn't fair if it's happened more than once to customers, then it seems that WIggle has knowingly supplying bike that are badly built, obviously a bad batch. So much for Quality Assurance testing makes me lose faith in them a little.

Now I need to find this seemingly hard to acquire hanger. Maybe this is a new brand, I seriously hope not for that sake of spare parts availability.

Now I have to get one of those adjusters just to do this job properly without the risk of a replacement snapping and then myself becoming responsible for any damage caused, which sucks for me, an investment on a rare problem, I will not expect to be using this tool often at all, so I doubt it's gonna pay it's rent.

Thanks a bunch Wiggle!

rickeverett

leelicycles wrote:

Hi,

This is my first post here,
because I have a customer that had Exactly the same thing happen and come to me to get it fixed, and I have been told that Wiggle admitted to the bike owner that it was their fault, that they did not adjust the Hanger properly, which is something I have never heard about before, assuming it was something to do with rear mech adjustment, but appaerntly it is actually about bending gradually and gently to make a suitable and radially equal wheel clearance vie the rim.
Anyway they said to him that they will pay up to £50 for the replacement and repair cost if they are send a receipt for it, but DIDN'T give him a new hanbreath hich I think is pretty weak of them considering the cost of the bike itself (£650-£800) so I looked up the subject on youtube, and found this helpful video, the tool costs £30+ though! http://www.youtube.com/watch?v=QWiMcqR6e3w&channel=glorycycles

I gotta say though, this really isn't fair if it's happened more than once to customers, then it seems that WIggle has knowingly supplying bike that are badly built, obviously a bad batch. So much for Quality Assurance testing makes me lose faith in them a little.

Now I need to find this seemingly hard to acquire hanger. Maybe this is a new brand, I seriously hope not for that sake of spare parts availability.

Now I have to get one of those adjusters just to do this job properly without the risk of a replacement snapping and then myself becoming responsible for any damage caused, which sucks for me, an investment on a rare problem, I will not expect to be using this tool often at all, so I doubt it's gonna pay it's rent.

Thanks a bunch Wiggle!

Errmmm.... You could have saved your breath and just contacted mekk to ask for a spare hanger.??

I contacted them last week for a new BB cable guide as I needed to replace my 2012 one and they set one out within 24hrs.

deimosjohnny

http://gearmechhanger.com/epages/950001 ... iewProduct

Above link was sent to me by wiggle for the poggio mech hanger. They did send two out to me in the post before i noticed the damage on the frame.

Wiggle agreed similar with myself, they send the part to me, LBS to fit and setup / replace cabling etc and wiggle wood cover the cost.

I am surprised that Wiggle have not sent the hanger however it was pointed out to me that it is not a warrantied part but in that instance they were happy to supply me the spare.

I have been impressed by Wiggles customer service. My Knogg Blinder strap snapped and it was replaced in 4 days. My bike was replaced within two weeks of the damage occurring.