Result - MEKK POGGIO being replaced

deimosjohnny

Snapped today on my first club run today. Fortunately was not gunning it at the time or could have been a lot worse.
Is it common on road bikes?

adr82

Of course not, they're designed to bend if they take a hit, not snap for no apparent reason.

sloppyschleckonds

deimosjohnny wrote:

Fortunately was not gunning it at the time

Whut!?

deimosjohnny

SloppySchleckonds wrote:

deimosjohnny wrote:

Fortunately was not gunning it at the time

Whut!?

Was not going downhill, but coming to a stop at an uphill junction. My rear wheel seized up and skidded would not have liked to be going at any sort of speed.

jibberjim

deimosjohnny wrote:

Was not going downhill, but coming to a stop at an uphill junction. My rear wheel seized up and skidded would not have liked to be going at any sort of speed.

So it snapped most likely in response to another problem - broken chain, broken derailleur, jammed wheel/spoked or something which stopped you, but because you were still putting power through the chain something had to give. The part that's designed to did.

navrig2

deimosjohnny wrote:

SloppySchleckonds wrote:

deimosjohnny wrote:

Fortunately was not gunning it at the time

Whut!?

Was not going downhill, but coming to a stop at an uphill junction. My rear wheel seized up and skidded would not have liked to be going at any sort of speed.

The issue is more likely to be with your drivechain. The hanger snapping is a symptom of something else, perhaps more serious.

Something like the chain jumping off the jockey wheels and locking up the back wheel or the derailleur cage catching a spoke and turning with the wheel. You should have a closer look at the rear of the drivechain and look for other indications of a problem.

deimosjohnny

As you can see from the pics damage appears to be more than just cosmetic. LBS won't touch the bike because of this damage so it is back to Wiggle and MEKK to sort out as with only 144 miles on the clock setup was faulty or part was faulty so either way bike was defective when it was supplied.

Lets hope they both stand by their reputations, will keep you posted.

navrig2

Good luck.

The problem you may face is that once ridden for 144 miles how can you prove that it was a bad setup. You may have, inadvertently, bent the hanger pushing the derailleur into the spokes this causing the problem. At least that may be the response you get so be prepared.

rickeverett

ooommph - Thats bad OP.

Hope its not going to be a hassle. Wiggle will want you to ship it back in a box (that they may have to send out) so they can sort it. Only thing Mekk will do is tell you to contact the retailer no doubt. You will need a new frame for cert. The only bit thats "cosmetic" is where the paint has come off on the chain-stay arm as the carbon has a crack running down it.



Only time this happened to me when I was a kid on a old cro-mo Raleigh. The chain was pulled into the wheel along with the rear mech and hanger that bust straight off. Nackered the wheel, mech and frame. Still don't know what happened to this day apart from I was being silly in to high a cadence, which probably made the chain jump off.

drlodge

What happend to the rear derailleur, I can't see it in the photo? Is it still attached to the chain? Is there any other damage as if the derraileur went into the rear wheel spokes?

deimosjohnny

Navrig2 wrote:

Good luck.

The problem you may face is that once ridden for 144 miles how can you prove that it was a bad setup. You may have, inadvertently, bent the hanger pushing the derailleur into the spokes this causing the problem. At least that may be the response you get so be prepared.

Plenty of witness as on a club ride (so along side each other) that can say that until 16 miles into the run there had been no issues or noises coming from the bike while pedalling or shifting and that the route we had been on till that time would have seen a wide range of gearing used.

I am hoping there is not going to be a fight on this as I will be straight to Sheriff Court to raise a small claim.

I am hoping any manufacturer especially a new, young manufacturer such as MEKK Bicycles would want to keep their good reputation and do the right thing after such a short use on the bike for to have it fail.

chris_bass

Not a good few days for MEKK

deimosjohnny

drlodge wrote:

What happend to the rear derailleur, I can't see it in the photo? Is it still attached to the chain? Is there any other damage as if the derraileur went into the rear wheel spokes?

I was coming to a stop rolling up a hill to join the rest of the club who were waiting. Cycling along side another member at the time. I just moved the pedals to get ready to unclip when it happened so was not putting in any force or going at any speed really.

The dérailleur had come clean off though was still with the chain running through.

The guys in the club suggested taking it off and shortening the chain to limp home but a clear head pointed out would make the warranty claim more difficult.

rickeverett

deimosjohnny wrote:

Navrig2 wrote:

Good luck.

The problem you may face is that once ridden for 144 miles how can you prove that it was a bad setup. You may have, inadvertently, bent the hanger pushing the derailleur into the spokes this causing the problem. At least that may be the response you get so be prepared.

Plenty of witness as on a club ride (so along side each other) that can say that until 16 miles into the run there had been no issues or noises coming from the bike while pedalling or shifting and that the route we had bee on till that time would have seen a wide range of gearing used.

I am hoping there is not going to be a fight on this as I will be straight to Sheriff Court to raise a small claim.

I am hoping any manufacturer especially a new, young manufacturer such as MEKK Bicycles would want to keep their good reputation and do the right thing after such a short use on the bike for to have it fail.

I would Ring MEKK directly and see what they say, however Wiggle (who for some reason dont have a phone no) are the retailer who set-up and sold you the bike so they are the first port of call.

Whats the state of your rear wheel- did the stuff get pulled in or did it just more along the chain?

drlodge

deimosjohnny wrote:

I am sure there will be a bet spoke or two as thats what caused the skid.

This means something was not setup or maintained correctly then, if the rear derailleur went into the spokes. What gear were you in on the cassette, the largest sprocket?

deimosjohnny

Chris Bass wrote:

Not a good few days for MEKK

To be fair hangers are weak and as pointed out would have been another part that caused the problem and not their frame. I guess for MEKK it comes down to how this is dealt with albeit i have to claim through Wiggle.

The other issue, with cabling could have been a one off and to be fair there was a good resolution to that for the OP.

I am just glad I was on a club ride with plenty of witness who i can call upon to back me up.

ddraver

Mekk can't be held responsible for poor set up and the mech hanger has performed as it's supposed to thus far...

I'm not really sure witnesses are really going to help much really.

deimosjohnny

drlodge wrote:

deimosjohnny wrote:

I am sure there will be a bet spoke or two as thats what caused the skid.

This means something was not setup or maintained correctly then, if the rear derailleur went into the spokes. What gear were you in on the cassette, the largest sprocket?

It was only in the spokes after it happened it came to rest there. I don't think it was the derailleur catching the spokes as I was in middle of the rear cassette and the chain still sitting in the middle of the rear cassette and the indicator on the sora shows it in the middle also.

Just check spokes all look find small mark on one and wheel spins freely with a very slight rub on the break at one point.

rickeverett

deimosjohnny wrote:

Chris Bass wrote:

Not a good few days for MEKK

To be fair hangers are weak and as pointed out would have been another part that caused the problem and not their frame. I guess for MEKK it comes down to how this is dealt with albeit i have to claim through Wiggle.

The other issue, with cabling could have been a one off and to be fair there was a good resolution to that for the OP.

I am just glad I was on a club ride with plenty of witness who i can call upon to back me up.

your not kidding. Just did a Google image search ! :shock:

deimosjohnny

Will be interesting as when original contacted Wiggle thinking it was a LBS repair had a response within 10 minutes on a Sunday. Replied within an hour when I asked for the type/make of mech hanger required this morning so clock is running as to how long they take to get back to me now they have the pictures and news its not just a simple fix.

Iamnot Wiggins

deimosjohnny wrote:

I am hoping there is not going to be a fight on this as I will be straight to Sheriff Court to raise a small claim.

On the grounds of what though? Because sh!t happens?

drlodge

I'm still no clearer on what the cause was, and Wiggle will certainly want to fathom it out before they consider paying up for a new frame.

rickeverett

deimosjohnny wrote:

Will be interesting as when original contacted Wiggle thinking it was a LBS repair had a response within 10 minutes on a Sunday. Replied within an hour when I asked for the type/make of mech hanger required this morning so clock is running as to how long they take to get back to me now they have the pictures and news its not just a simple fix.

Will take longer I reckon as it will go higher up.
Have they still got your model and size in stock ? Will be interesting to see what happens if they don't, unless MEKK have spares.

deimosjohnny

Iamnot Wiggins wrote:

deimosjohnny wrote:

I am hoping there is not going to be a fight on this as I will be straight to Sheriff Court to raise a small claim.

On the grounds of what though? Because sh!t happens?

No because after 8 weeks of light use 144 miles one should expect the bike to function normally if set up properly even accounting for a bit of stretch bedding in. So either the bike was not setup properly or there was a faulty component or both or misuse (which there wasn't). Also as has been pointed out the hanger is designed to break to save the frame - this was also pointed out by Wiggle. However the frame has been structurally damaged and the hanger still broke so something has failed.

How can we put faith in a manufacturer or buy from a retailer if they take a position of shit happens sorry.

Bottom line is i don't know what the cause was and until they get it back and have a look neither do Wiggle nor MEKK.

But if the convention is a check up by your LBS 6 to 8 weeks after they sell you a bike you should expect to get to the 6 to 8 weeks and more without a major failure leaving the bike fatally damaged.

drlodge

I wonder if the chain, perhaps caused by a protruding link, got caught in the rear derrailleur cage which then ripped it up and over?

darkhairedlord

drlodge wrote:

I wonder if the chain, perhaps caused by a protruding link, got caught in the rear derrailleur cage which then ripped it up and over?

about to post the same, stone chip or debris might jam the chain in the derailleur.
You mention you were adjusting the position of pedals as you coasted in, if you did this while changing down on the cassette and didn't get it across before accelerating out you could have jammed the chain in the rear derailleur.

deimosjohnny

Bottom line is something has gone wrong and nothing I am aware of prior to it happening which could give an indication there was an issue.

Mech hanger snapped for whatever reason as it is meant to, unless it had a fault but the ultimate issue the frame is gubbed even if the hanger has done as it is supposed to.

Whatever the cause I have no bike and I am pretty damn sure i have not contributed to the cause.

flasher

The RD has had a knock, the hanger doesn't brake for no reason.

ddraver

Perhaps it's not clear from the pics but is the frame broken as well - then you do have a good claim. I can't say I looked in detail, I assumed it was cosmetic damage and that you were being careful.

deimosjohnny

ddraver wrote:

Perhaps it's not clear from the pics but is the frame broken as well - then you do have a good claim. I can't say I looked in detail, I assumed it was cosmetic damage and that you were being careful.

One side of the tooth/prong which the wheel sits is snapped in half as is the reinforcing crown.(will upload a pic)

The frame has some cracks in it also which are not just cosmetic.

rickeverett

Now looking at those, most the carbon frame nearly got away with it (apart from the tip)

The damage on the other pics just looks like paintwork was stripped when the mech went overhead.

Something was wrong with that mech to force that. Hangers don't just snap out of the blue unless they were under strain. Its telling it happened into the ride = stress.
Did you adjust anything yourself?. Incorrect L or H limits can throw the chain out into the wheels or twist the guide pulley- mind you that's if you shift right up.