Specialized Warranty

aiwa_yamaha
aiwa_yamaha Posts: 137
edited June 2014 in Road general
I'm having a frame swap at the Plymouth Specialized Store at the minute and i asked if they could check my Original bike for a crack that i thought was. They rang me up today saying it is a crack and they are happy to replace the frame. He said on the phone if i could bring down the receipt for the bike which i have but it's not in my name. Would this be ok to have got the receipt when i bought the bike or will they be really strict and say this isn't you?

Comments

  • lancew
    lancew Posts: 680
    Say it was a gift.... From your friends for a big birthday? Little dodgy but still.
    Specialized Allez Sport 2013
  • wishitwasallflat
    wishitwasallflat Posts: 2,927
    I think they would refuse it as I am sure the lifetime warranty is for the original owner of the bike only.
  • Mikey23
    Mikey23 Posts: 5,306
    Doesn't answer your query but the certini guys in Plymouth and saltash are absolute stars and everything you would expect from a LBS. Didn't know I had a lifetime warranty on my roubaix frame!
  • aiwa_yamaha
    aiwa_yamaha Posts: 137
    I'm confused about the Certini shop and Specialized shop. Are they not different stores.? I took my bike for a bike swap in Specialized Concept store and got a Certini receipt.
  • kajjal
    kajjal Posts: 3,380
    wishitwasallflat wrote:
    I think they would refuse it as I am sure the lifetime warranty is for the original owner of the bike only.

    I am sure you are right and you need proof of purchase to be sure of an easy warranty claim.
  • Bozman
    Bozman Posts: 2,518
    You're buggered if somebody from the store reads this.
  • imposter2.0
    imposter2.0 Posts: 12,028
    Bozman wrote:
    You're buggered if somebody from the store reads this.

    Yep - definitely don't post your question on a cycling forum. Oh, wait....
  • desweller
    desweller Posts: 5,175
    Bozman wrote:
    You're buggered if somebody from the store reads this.

    That's a bit steep. Actually, they'll probably just refuse his claim.
    - - - - - - - - - -
    On Strava.{/url}
  • Sawilson
    Sawilson Posts: 171
    All concept stores are franchises, obviously Certini holds the franchise for your local one. :lol:
    Just Kidding !

    Specailized Roubaix Comp 2014
    Lapierre Zesty 2011
    Garmin 510
  • Colinthecop
    Colinthecop Posts: 996
    DesWeller wrote:
    That's a bit steep. Actually, they'll probably just refuse his claim.


    Have you never seen Pulp Fiction...?

    Shop staff can have very bizarre practices.

    :shock:
  • Mikey23
    Mikey23 Posts: 5,306
    Iawa... I'll ask next time I'm in!
  • tmg
    tmg Posts: 651
    Its normally restricted to original owner, have known some folk not get warrenty honoured because the recipet was not in there name. When I claimed for my frame the dealer wanted original reciept validated by ID when I took the bike in before they did anything, I think they get paid by spesh for dealing with the swap if its a valid claim so wont normally waste their time if there is a chance of it not getting OK'd by spesh.
  • Iamnot Wiggins
    Iamnot Wiggins Posts: 685
    Colinthecop wrote:
    DesWeller wrote:
    That's a bit steep. Actually, they'll probably just refuse his claim.


    Have you never seen Pulp Fiction...?

    Shop staff can have very bizarre practices.

    :shock:

    Haha!
  • BrandonA
    BrandonA Posts: 553
    aiwa_yamaha wrote:
    I'm confused about the Certini shop and Specialized shop. Are they not different stores.? I took my bike for a bike swap in Specialized Concept store and got a Certini receipt.

    You often find that the Specialized concept stores have sister stores. One of the london stores have Sigma Sports, I think another is Chain Reaction. The Chelmsford store is owned by people who own/run two shops in Colchester. The Birmingham store is owned by the owner of Fort Dunlop Cycling/Shimano Service centre.

    Maybe your store has a similar relationship with Certini.

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