Cannondale Say Using Road Bike in a Turbo is Abnormal
Comments
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To Cannondale's credit they said I could return the frame to my nearest dealer, rather than the shop in Essex. Evans in Brighton are my nearest and the staff there have been brilliant. I didn't buy it from Evans originally as they weren't in Cyclescheme, but I have bought plenty off them over the years and have always been impressed by them.0
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foggymike wrote:adamfo wrote:foggymike wrote:
Personally at this stage I'd be after a refund from the original retailer under the sale of goods act as it's clearly not fit for for purpose.
Good luck with that the OP's bike is 4 years old !
The law gives you up to 6 years to get a replacement or repair on faulty goods. It's about a month (can't remember exactly) for a refund.
Once outside the statutory or extended warranty period the buyer has to prove the item was faulty at the point of manufacture. Good luck with that.
Extended warranties do exist. The German made Miele vacuum cleaner I have came with 10 year parts and labour warranty. Then again it was twice the price of some other makes.
From what Cannondale have said to the OP it would appear 'Lifetime' means 3 years on a carbon frame and 5 on alloy. This could be to the OP's advantage in the small claims court as his alloy bike is under 5 years old. The case might then turn to what 'abnormal' use is. Specifically, would the balance of probability be a purchaser would conclude from the handbook turbo use is not allowed ? Having viewed Team Cannondale using Turbo trainers would a purchaser reasonably conclude he couldn't use one ? The answer in both cases is no.0 -
madasahattersley wrote:I remember when a customer of ours found a suspicious mark on his (custom paint scheme) Parlee Z1, so we told Parlee in the US who replied within 10 minutes saying "OK stop using the frame, I'm getting another one painted up right now."
To be fair, if I'd paid up to £5k for a frameset alone, I'd expect a rather higher standard of service than I would for a £500 frameset.Faster than a tent.......0 -
ratsbeyfus wrote:To Cannondale's credit they said I could return the frame to my nearest dealer, rather than the shop in Essex. Evans in Brighton are my nearest and the staff there have been brilliant. I didn't buy it from Evans originally as they weren't in Cyclescheme, but I have bought plenty off them over the years and have always been impressed by them.
That's very decent of them. That and the fact they're offering you a new frame at cost is pretty good.
Evans in Brighton have done nothing but shock me in the past with their lack of interest in anything bike related.0 -
Iamnot Wiggins wrote:ratsbeyfus wrote:To Cannondale's credit they said I could return the frame to my nearest dealer, rather than the shop in Essex. Evans in Brighton are my nearest and the staff there have been brilliant. I didn't buy it from Evans originally as they weren't in Cyclescheme, but I have bought plenty off them over the years and have always been impressed by them.
That's very decent of them. That and the fact they're offering you a new frame at cost is pretty good.
Evans in Brighton have done nothing but shock me in the past with their lack of interest in anything bike related.
Oli in Evans has been great - I guess your experience of a bike shop can greatly depend upon the staff member you get. Evans aren't offering a replacement frame at cost, Cannondale are, but haven't said what frame or how much.
BTW, if the bike shop in Brighton you mentioned previously which used to be a Cannondale dealer, then switched to Specialized is Rayment Cycles I can also thoroughly recommend them as they've always been very helpful/knowledgeable when I've dealt with them. I toyed with getting a Specialized from there at the time I bought the Cannondale... I wish I had now! Brighton seems to be heaving with bike shops at the moment with a new one opening every 30 seconds :-)0 -
ratsbeyfus wrote:Iamnot Wiggins wrote:ratsbeyfus wrote:To Cannondale's credit they said I could return the frame to my nearest dealer, rather than the shop in Essex. Evans in Brighton are my nearest and the staff there have been brilliant. I didn't buy it from Evans originally as they weren't in Cyclescheme, but I have bought plenty off them over the years and have always been impressed by them.
That's very decent of them. That and the fact they're offering you a new frame at cost is pretty good.
Evans in Brighton have done nothing but shock me in the past with their lack of interest in anything bike related.
Oli in Evans has been great - I guess your experience of a bike shop can greatly depend upon the staff member you get. Evans aren't offering a replacement frame at cost, Cannondale are, but haven't said what frame or how much.
BTW, if the bike shop in Brighton you mentioned previously which used to be a Cannondale dealer, then switched to Specialized is Rayment Cycles I can also thoroughly recommend them as they've always been very helpful/knowledgeable when I've dealt with them. I toyed with getting a Specialized from there at the time I bought the Cannondale... I wish I had now! Brighton seems to be heaving with bike shops at the moment with a new one opening every 30 seconds :-)
It wasn't Rayments, this was years before I moved here. Again, I must disagree with you on Rayments! Never met such arrogance in my life. Quick turn around for workshop stuff though so it's not all bad!0 -
Fair enough. I do my own repairs, but the one time I couldn't - when I needed a rivnut replaced - they were helpful, friendly and reasonably priced.
There are so many bike shops in Brighton now none of 'em can afford to employ arrogant staff or annoy customers. I hope you've managed to find somewhere you like.0 -
Said I'd update this thread when I got news... Cannondale changed their mind and agreed that Turbo use is a grey area in the warranty and offered a replacement frame. Original thread has their latest written response. Thank you to everyone that voted - I think it helped my case against Cannondale.0
