New Scott CR1 Pro manufacturing defect

Hi chaps,
Just bought a scott CR1 pro frame from westbrook cycles and unfortunately it's got a paint defect on the downtube:

Westbrook say:
"The marks you see are typical of the finish on the IMP HMF frames and they all look this way in certain light conditions. They are not painted cosmetically to save weight to cover this so some frames can look this way. Of course if you are not happy with this then of course, please return for a refund."
Thoughts? I'm not convinced, I don't think 'certain light conditions' have anything to do with the issue which I see as a manufacturing defect. I thought about the frame and if I were selling it with that on it second hand I'd feel I'd have to tell the buyer and have to adjust the price accordingly, so I don't see why I should accept it on a brand new frame. Scott aren't interested in giving an opinion or looking at the photos, both their customer services and warranty depts have just advised me that they'll only speak to the shop.
so looks like it's going back for a refund...
Cheers,
Tim
Just bought a scott CR1 pro frame from westbrook cycles and unfortunately it's got a paint defect on the downtube:

Westbrook say:
"The marks you see are typical of the finish on the IMP HMF frames and they all look this way in certain light conditions. They are not painted cosmetically to save weight to cover this so some frames can look this way. Of course if you are not happy with this then of course, please return for a refund."
Thoughts? I'm not convinced, I don't think 'certain light conditions' have anything to do with the issue which I see as a manufacturing defect. I thought about the frame and if I were selling it with that on it second hand I'd feel I'd have to tell the buyer and have to adjust the price accordingly, so I don't see why I should accept it on a brand new frame. Scott aren't interested in giving an opinion or looking at the photos, both their customer services and warranty depts have just advised me that they'll only speak to the shop.
so looks like it's going back for a refund...
Cheers,
Tim
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Posts
If it really bothers you then send it back but it's not faulty and you are likely to find it on other bikes too.
Saying that you would have to adjust the price if selling second-hand is rich considering that you bought a 1300 pound frame for 500 quid. Looking for a price adjustment? There it is. You can buy a Ribble or some other OEM'd brand and get a nice painted finish, but the price you pay is a generally rubbish bike with low-grade carbon.
Westbrook has offered you a full refund if you're not happy, so by going direct through Scott you're essentially asking for a free-bee which won't happen. This is even more evident when you consider that Westbrook was able to pick up a load of CR1 frames and blow them out at amazing prices because it is the end of life for the model line (replaced by the Solace).
When shops sell demo frames with cosmetic damage you'll typically only get 20-30% off (occasionally you may see up to 50%), so 65% off for one that is brand new is a bargain regardless of which way you slice it.
I think you've misunderstood the posts above yours.
The opinion you will get on here is that the frame is not in any way faulty and this is pretty common with carbon fibre
Distance selling regs say that you can send the frame back at your own expense for a refund if you don't like it.
No drama, just send it back if you don't like it.
It could be a wrinkle in material very hard to remove in layup process must easier to do after material is cured hard
Or it could be a number of other things minor and only cosmetic!!
But the facts are it has be ground down so the matrial that's been ground off is missing somewhere else!
And it's not very professional of them to let a defect like this through Quality controll
You pay top $$ for something you expect it to be perfect it will always be on your mind thinking how much nicer it be if it was perfect
This is my job making very lightweight parts for F1 race cars from carbon. If it was me I Would demand a replacement
This sort of thread turns up on here every so often - usually about Focus bikes or Boardmans. If you don't like this effect go for painted or woven carbon.
Oh, don't spoil an otherwise good response with misguided faffle!
Yes, there is - the CR1 is being replaced by a new model. Do you honestly think that Scott are going to trash their reputation by flooding the market with seconds that aren't described as such with all the court cases that that would generate?
Wouldn't bother me, but it clearly does you otherwise you would be riding the thing instead of posting on here.
So your choice is return it for a refund or keep it. Have Westbrooks got more of the same size?
I don't think the finish on my CR1-SL is cosmetically perfect, but it rides like a dream, and knowing it only cost £500 is the cherry on the cake.
Christ, if you need a stack of spacers on a CR1 you've seriously bought the wrong size or you're building a shopping bike!
You shouldn't really need any spacers with the relaxed geometry, a 5mm one will keep Scott happy and make the bike look like a road bike rather than a Raleigh shopper.
It is not a defect.
Specialized Secteur Elite
Except that's not why they're selling them cheap. Check my last post for actual reason.
Specialized P3 2000
Scott scale 60 custom
Even if you're not inclined to accept it as a non-defect, the 'no quibble' offer to return for a refund seems beyond complaint.
If they do not believe that it is a defect. Then they aren't gonna replace.
If you are in anyway unhappy with the product, then you are entitled to a refund if requested within a reasonable period of time. Westbrook have offered you a refund.
What exactly were you hopping for?
Legally you aren't entitled to anything if the item isn't faulty and it's gone beyond the 7 days allowed under the distance selling regs.
Specialized P3 2000
Scott scale 60 custom
Where is the crack on this one?