Why Can't All Companies Respond Like This?

Tacx VR turbo turned up yesterday. Spent a few hours last night messing about trying to get the software to work properly. Last night (9pm ish) emailed Tacx support. 08.15 this morning, reply from Tacx with full software update (retail would have cost me £100+). Can't ask for better service than that (short of sending around a scantily-clad nubile young thing to install it for me).
Slightly miffed at the retailer for selling me a product with very out-of-date software (clearly new old stock). I'm waiting to hear back from them.
Slightly miffed at the retailer for selling me a product with very out-of-date software (clearly new old stock). I'm waiting to hear back from them.
ROAD < Scott Foil HMX Di2, Volagi Liscio Di2, Jamis Renegade Elite Di2, Cube Reaction Race > ROUGH
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Marin Nail Trail
Cotic Solaris
Not n my house they don't!
3 months to get a microwave delivered (got it for free in the end, though).
A chest of drawers that took about 3 weeks to arrive had to be sent back because it turned up damaged. Another 3 week wait, replacement arrived - damaged. Another 3 week wait, replacement arrived - only minor damage this time so cut our losses.
Mirror - wait - arrived - damaged - return - wait - replacement arrived.
Two sets of crockery poorly glazed that had to be returned.
It's fair to say that JL honour their responsibilities without question, and their customer support staff are very polite and sympathetic, but their delivery service is appalling. If I can't check it in the shop and get it home myself then I'll shop elsewhere.
+1 Had furniture delivered that was only good for firewood. Shambolic delivery too - random bits delivered at random times and had messages to say a product was on 4-week back order only for it to be delivered that afternoon!
In general, though, JL is one of the better ones. And, agree wholeheartedly with V68 that this will be a differentiator of the future - especially as more stuff is done remotely.
Nor mine. Worst company ever.
Everything I've bought from JL in the last six years has been damaged or faulty and their service levels have dropped substantially in recent years.
Race - Fuji Norcom Straight
Sun - Cervelo R3
Winter / Commute - Dolan ADX
Van arrives. 4 boxes come up. Well, that's it. What? Where are the other 4/5ths of our gifts? Oh, on a different van. One that got cancelled. Cheers.
Nothing was damaged though
Cube Attain
Assuming the turbo trainer is the correct model, to be fair, not sure what the retailer could have done about the software being out of date. Software releases get pushed out regularly and usually there are instructions for you to download or obtain the latest version from the manufacturer.
Yes - normally I'd agree - but I think I have 2009 software - version 1 when the latest is version 4 (with typically 5-10 updates on each version). It's a bit like buying a new laptop and discovering it's running Windows XP. To be fair, bike shops may not be that savvy on this. And Tacx have updated me to the equivalent of Windows 7.
lucky you!! We lost ALL of our wedding gifts as we got married on the day that Wrapit went bust...the utter spivs knew they were going under, too. No refunds to any of our wedding guests, we get no gifts. Charming.
If it doesn't move and should, use the WD40.
If it shouldn't move and does, use the tape.
I think everybody makes mistakes, it's how they are resolved that makes the difference. My experiences have been good.
Marin Nail Trail
Cotic Solaris
We're in a blame culture that is damaging this country - everything that goes wrong has to be someone(elses) fault - and we want them to pay ...
Its true. We need to find out who is responsible and hold them to account!
FCN 8 Scott Sportster '05
I'm sitting next to MrsEKE and cracking up laughing. She looks over at the screen expecting to see some hilarious Youtube video or something but sees that I'm "on that bloody forum again". She asked what is so funny so I show her the two quotes above. She doesn't get it.
FCN 4: Planet X Schmaffenschmack 2- workhorse
FCN 9: B Twin Vitamin - winter commuter/loan bike for trainees
I'm hungry. I'm always hungry!
All fine up to that point. Only thing was, the one they sold us was another return! It had obviously been opened before, had fingerprints on the box, the batteries were loose/rattling around in the box and the cable bag was ripped open.
Went straight back in to the store and demanded a new one. Took a while but got there in the end. So obvious that they tried to foister the returned one on us for having the audacity to return the first one we bought!
Specialized Sirrus Elite 2011