Bike should've failed quality control...but didn't
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diy wrote:Grill wrote:Wow, people round these parts get all kinds of aggro with invisible defects that don't actually have any effect on the bike. Saying that a missing sticker makes the bike unfit for purpose is ludicrous and even trying to have a go at the quality is a stretch.
If ya'lls rode your bikes half as much as you spent worrying about them the world (and this forum) would be a better place.
So you'd be quite happy to get a factory second with minor cosmetic defects, without any discount for the flaw?
Not unless that missing letter somehow unbalanced the bike :P
I think all bikes should be sold blemished so people wouldn't be so precious about them.English Cycles V3 | Cervelo P5 | Cervelo T4 | Trek Domane Koppenberg0 -
Grill wrote:I think all bikes should be sold blemished so people wouldn't be so precious about them.
I appreciate that I may be more precious about it than some, and the responses back this up, but I have saved extremely hard to be able to afford a really good £2000 plus bike that I want to cherish and enjoy riding, maintaining, etc, so I feel I have a right to be disappointed and uncomfortable with the defect.
Also, to further clarify the issue...it is not simply a little sticker. The font is around 1 inch tall so not insignificant, and it is not simply stuck on the frame. It is under whatever finishing coat that is applied to the bike so it is all smooth to the touch. Rectification of the flaw could not be done outside of the manufacturers premises in my opinion.0 -
ddraver wrote:If I'm completely honest I can't even see how it's an issue for you, but on the other hand I can see how you could get a few vouchers out if it so....
^^ +10 -
is there any chance that riding the bike for 5 weeks rubbed the letter off the frame if it was under a cable?www.conjunctivitis.com - a site for sore eyes0
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To be fair, I'd have been somewhat p*ssed if I'd recieved a bike with incomplete graphics, but I also think that I might have noticed before I'd had the bike for five weeks.
I'd suggest contacting the place you bought it from, and explaining the situation. They probably won't take the bike back now, but as mentioned, might compensate you with some vouchers.
If you're really stuck, have a look here for some decals, it's very informative: http://www.bikeradar.com/forums/viewtopic.php?f=30005&t=12838538
Failing that, blame Wiggle !!Science adjusts it’s beliefs based on what’s observed.
Faith is the denial of observation so that Belief can be preserved0 -
Chris Bass wrote:is there any chance that riding the bike for 5 weeks rubbed the letter off the frame if it was under a cable?
No.Science adjusts it’s beliefs based on what’s observed.
Faith is the denial of observation so that Belief can be preserved0 -
cojones wrote:Grill wrote:I think all bikes should be sold blemished so people wouldn't be so precious about them.
I appreciate that I may be more precious about it than some, and the responses back this up, but I have saved extremely hard to be able to afford a really good £2000 plus bike that I want to cherish and enjoy riding, maintaining, etc, so I feel I have a right to be disappointed and uncomfortable with the defect.
Also, to further clarify the issue...it is not simply a little sticker. The font is around 1 inch tall so not insignificant, and it is not simply stuck on the frame. It is under whatever finishing coat that is applied to the bike so it is all smooth to the touch. Rectification of the flaw could not be done outside of the manufacturers premises in my opinion.
5 weeks bro. That's how long it took you to notice this "not insignificant" blemish on the bike you "cherish". I'm not saying that it isn't unfortunate and you shouldn't be entitled to something, I just don't see how it can ruin the whole cycling experience. I'm sure there are are lots of people who would love to ride an "ocus".English Cycles V3 | Cervelo P5 | Cervelo T4 | Trek Domane Koppenberg0 -
I think I'd have been bothered if it was a custom paint job; something I'd had some input on. Not so much on a production frame or production paint job. I crash my bikes pretty regularly though so they don't stay pristine for long.
That said, I sent back a radio I bought for my sister due to a thumb-print on the inside of the display.- - - - - - - - - -
On Strava.{/url}0 -
DesWeller wrote:That said, I sent back a radio I bought for my sister due to a thumb-print on the inside of the display.
We had a new gas fire installed a few years ago, there was a finger print in the top right corner on the inside of the glass. By the time we realised the fire had been used a few times and the print was 'burned' onto the surface and we couldn't remove it. Did my head in, especially when the sun was shining in the living room.“Training is like fighting with a gorilla. You don’t stop when you’re tired. You stop when the gorilla is tired.”0 -
I don't really understand why it should be an issue that it took the OP 5 weeks to spot the issue. Sometimes things aren't easy to spot in the first instance but, once you do notice them, you can't fail to see them forever after and forever be annoyed by them!
And lets be honest, the last five weeks haven't been the sort of weeks that you'd take a new bike out in that much. I daresay the OP would have noticed a lot sooner had he bought the bike in summer. The time taken to notice doesn't alter the fact that the paintjob of the bike is factory flawed.
I do quite like wierd imperfections though. I'd far rather a missing letter than a scratch for example.Faster than a tent.......0 -
To be honest, this thread is useless without pics.0
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I'm just amazed that someone would buy a £2800 bike online rather than from a shop.
- 2023 Vielo V+1
- 2022 Canyon Aeroad CFR
- 2020 Canyon Ultimate CF SLX
- Strava
- On the Strand
- Crown Stables
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Il Principe wrote:I'm just amazed that someone would buy a £2800 bike online rather than from a shop.
That. And then bleat on the internet about "problems" rather than just getting them dealt with or sucking it up.Trail fun - Transition Bandit
Road - Wilier Izoard Centaur/Cube Agree C62 Disc
Allround - Cotic Solaris0 -
I can fully understand why you want this rectified and so what? that it took you several weeks to notice it.
I hope you get it resolved. Some of the responses on this thread are opinionated cobblers.0 -
RoyPSB wrote:
I hope you get it resolved. All of the responses on this thread are opinionated cobblers.
Corrected for accuracy.
Trail fun - Transition Bandit
Road - Wilier Izoard Centaur/Cube Agree C62 Disc
Allround - Cotic Solaris0 -
Just think of the weight saving.0
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iPete wrote:To be honest, this thread is useless without pics.
+10 -
Il Principe wrote:I'm just amazed that someone would buy a £2800 bike online rather than from a shop.
Why?0 -
cojones wrote:Il Principe wrote:I'm just amazed that someone would buy a £2800 bike online rather than from a shop.
Why?
I'm surprised too.
I guess that depends on how much £2800 is worth to you. To me it's a lot. I doubt I'd buy anything unseen or untried for that price.- - - - - - - - - -
On Strava.{/url}0 -
odd - you actually have more rights when you buy on line.
few shops will let you take it home, keep it 7 days and then change your mind about buying it after all.
If I could get a 40% saving in my LBS, i'd put up with their BS about what I need given my age and ability.
if you don't know what you want, then its pretty daft, but a lot of people know what they want and just buy on price.0 -
DesWeller wrote:cojones wrote:Il Principe wrote:I'm just amazed that someone would buy a £2800 bike online rather than from a shop.
Why?
I'm surprised too.
I guess that depends on how much £2800 is worth to you. To me it's a lot. I doubt I'd buy anything unseen or untried for that price.
I'm not that surprised - it depends on what you know. If you know you can trust the fit because you've been optimised on a bike with the same geometry, then there isn't much risk. But for me, £2800 means too much for me to want to spend that much in such a dull way! The purchasing experience has to be better than that! My Ribble was £1200 and a semi online purchase (but I did visit Ribble to look at one and sit on the bike and pick it up) but knowing already that the geometry worked for me meant I had no qualms about whether the bike would fit. If I was less tight fisted, I'd probably see myself taking the same line for a £2800 bike. Particularly if I bought bikes more frequently than I do.iPete wrote:To be honest, this thread is useless without pics.
I really, really want to see this bike! I think I'd probably prefer it as a unique one with the missing letter but, until we've seen it, I can't judge that!Faster than a tent.......0 -
Best thing to do is see if the seller will give you a bit of money back, maybe a decent set of tyres or something like that, that's worth maybe £50 to you and probably costs them £30 or so.
The letter missing isn't really affecting the bike but I can see how just seeing the missing letter annoys you - but if you see it and think yeah well I got a set of tyres out of that it'll cease to annoy - in fact when you see it you might think it's lucky ! That way you'll love your bike again, retailer hasn't lost much and everyone wins.
If they wont budge then I'd forget about it - it's one of those things that the aggro of being annoyed about it and trying to get recompense is really the only downside - if you can get your head round thinking who cares then it's not actually going to affect you or the bike in any way.
it's a hard life if you don't weaken.0 -
Thanks again for continuing and differing views, I've picked up some good advice (and some BS too)! I'll wait to see what the retailer says and will post a photo once its been satisfactorily resolved.
BTW, I test rode the bike (same model, same size) so I knew it was a winner and the savings online meant my budget went further.0 -
Has anyone pointed out the benefits of having a rare collectors item that might cause the bike to increase in value? It works for postage stamps...0
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if id spent nearly three grand on a bike the day it got delivered i would have taken the day off work and gone over every inch of it, out of pure lust more than anything else, id probably polish it twice, get 'all precious' about it - why not its your baby! id do a still life of it, maybe a few charcoal sketches
i certainly wouldnt take 5 weeks to notice a flaw but then everyone treats their baby differently
hard cheese for the OP, hope he gets some compo but generally after 28 days you are committed0 -
Well last year I spent nearly that sum on a 'once in a lifetime' bike - a made to measure Mercian.
When the frame arrived it was perfect, certainly no flaws that I spotted.
Now 6 months later, there are a couple of small scratches on the top tube where I have carelessly lent it against posts, walls etc. Not easily noticeable, but they do p!ss me off a little!
However I can look at them as the battle-scars of my enjoyment of the bike. If they had been on the the frame on arrival, it would have gone straight back.
So I am with the OP, buying an expensive bike it should be right on day one. However once he has put a couple of thousand miles on the bike, the problem will surely seem unimportant. The pleasure of riding a quality machine, regardless of the make, should make this flaw seem trivial.
The resolution will I expect, rather depend on the size of the business. A small family business is likely to go to quite some lengths to ensure the OP is happy at the end of day. Amazon, Starbucks or their cycling equivalent will not...
The delay probably makes it difficult to get anything other than a little sugar for the pill, so basically just get out and enjoy the bike. Time and miles will put the problem into perspective.0
