Servicing Tune hubs in London
My rear Tune road hub creaks, and it needs sorting out.
I tried Posh Bikes, and to cut a long story short I gave up with them and got the wheel back.
Does anyone know a shop in London that can service / repair Tune hubs?
I'm so tempted to sell the wheels on, and tell the buyer what issues they have then they can sort it out!
I tried Posh Bikes, and to cut a long story short I gave up with them and got the wheel back.
Does anyone know a shop in London that can service / repair Tune hubs?
I'm so tempted to sell the wheels on, and tell the buyer what issues they have then they can sort it out!
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Comments
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where are you based in London?left the forum March 20230
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if they are cartridge there is only 1 real way of changing the bearings
and the bearing part number should be written on the rubber seals (just pull a cap off)
it will be pretty close to this (freehub will prob vary)
http://www.youtube.com/watch?v=fdgUvv76H280 -
They are cartridge bearings and very expensive hubs... you really need a bearing extraction and a bearing fitting kit... improvising with hammer and punch is no ideal... these are very light hubs and any attempt to vandalise the bearings out will damage the shell beyond repair...left the forum March 20230
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No need for a big hammer. Use a hot-air gun to warm up the hub, then use a drift and soft mallet. With the hot hub the original bearing will fall out easily. Keep the hub hot and insert the new bearing (keep it cool) and it will press in by hand. You don't need to have the hub very hot, 70-80'C is plenty.Recipe: shave legs sparingly, rub in embrocation and drizzle with freshly squeezed baby oil.0
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I'm in Richmond, but don't mind travelling a bit if needed.
Poshbikes said despite it being a Shimano free hub it's got a Campag axle which is a different length hence one of the reasons I've got the creaking. I've no idea of it does or doesnt to be honest, I'd just like someone trustworthy to look at it - but as you point out it's an expensive bit of kit that does require specialist tools to fix.0 -
I think it's very bad of poshbikes to not even able to service Tune hubs ... what happened exactly0
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nickd01 wrote:I'm in Richmond, but don't mind travelling a bit if needed.
Poshbikes said despite it being a Shimano free hub it's got a Campag axle which is a different length hence one of the reasons I've got the creaking. I've no idea of it does or doesnt to be honest, I'd just like someone trustworthy to look at it - but as you point out it's an expensive bit of kit that does require specialist tools to fix.
I live in Richmond, if you want to pop in one evening, I can have a look at it, but I won't do anything like changing bearings or such...
Campagnolo or Shimano the axle should be the same... otherwise you can't swap free hubs...left the forum March 20230 -
giant man wrote:I think it's very bad of poshbikes to not even able to service Tune hubs ... what happened exactly
Basically, I rang them up asking if they'd service them for me and I described the problem in a basic form. They said it sounds like they could fix them and so I posted the wheel to them.
They rang me, saying they'd opened the box and spent about half-an-hour telling me everything that was wrong with the wheel. Wrong axle and that it's laced wrongly for start, and then told me once they'd put it in the workshop they'd know for sure and order parts etc. Fair enough I thought.
So, I called them a day or so later just to see how long it might take to look at. I must have caught him on a bad day, as he spent twenty minutes ranting at me for hassling him so much and then a huge tale of woe about how busy they are, that they're not in all of Interbike, Tune are really slow / busy etc. etc. I was a little taken back, as he was clearly very angry! So, simply re-iterated that I'd just like to know how long it might be to get the wheels back - I was then lectured on the length of their queue for the workshop and I'm "already difficult" so he just wanted to send the wheel back to me! He hung up on me, saying "end of September" (As I'd said it'd be useful to know if it'll be before or after the end of September, as I'm away for 3 weeks then with my bike so I'd like to know if I'd have the wheels or not)
Anyway, they rang back that afternoon and said they managed to get it to the workshop it wasn't economical to repair it and what do I want to do? They listed everything they'd need to do to it - which made it sound like a whole new hub and re-lace etc. I was already annoyed with the situation, I asked them to send it back, and it arrived the next day.
To be honest, I think they'd decided I was a "difficult customer" and so just wanted to send the wheel back. I genuinely don't know why they got so annoyed with me; and it wasn't very professional. I've rung some local shops, to see it they'll service them and most of them don't want to deal with Tune or Poshbikes.
So, I'm just trying to see if I can salvage anything from the situation really. But I have to admit I've been completely put off owning any Tune products for now - hence why I was just thinking of selling the wheels!0 -
ugo.santalucia wrote:
I live in Richmond, if you want to pop in one evening, I can have a look at it, but I won't do anything like changing bearings or such...
Campagnolo or Shimano the axle should be the same... otherwise you can't swap free hubs...
That's very kind of you.
If I can't arrange anything else, I'll send you a PM.0 -
nickd01 wrote:giant man wrote:I think it's very bad of poshbikes to not even able to service Tune hubs ... what happened exactly
Basically, I rang them up asking if they'd service them for me and I described the problem in a basic form. They said it sounds like they could fix them and so I posted the wheel to them.
They rang me, saying they'd opened the box and spent about half-an-hour telling me everything that was wrong with the wheel. Wrong axle and that it's laced wrongly for start, and then told me once they'd put it in the workshop they'd know for sure and order parts etc. Fair enough I thought.
So, I called them a day or so later just to see how long it might take to look at. I must have caught him on a bad day, as he spent twenty minutes ranting at me for hassling him so much and then a huge tale of woe about how busy they are, that they're not in all of Interbike, Tune are really slow / busy etc. etc. I was a little taken back, as he was clearly very angry! So, simply re-iterated that I'd just like to know how long it might be to get the wheels back - I was then lectured on the length of their queue for the workshop and I'm "already difficult" so he just wanted to send the wheel back to me! He hung up on me, saying "end of September" (As I'd said it'd be useful to know if it'll be before or after the end of September, as I'm away for 3 weeks then with my bike so I'd like to know if I'd have the wheels or not)
Anyway, they rang back that afternoon and said they managed to get it to the workshop it wasn't economical to repair it and what do I want to do? They listed everything they'd need to do to it - which made it sound like a whole new hub and re-lace etc. I was already annoyed with the situation, I asked them to send it back, and it arrived the next day.
To be honest, I think they'd decided I was a "difficult customer" and so just wanted to send the wheel back. I genuinely don't know why they got so annoyed with me; and it wasn't very professional. I've rung some local shops, to see it they'll service them and most of them don't want to deal with Tune or Poshbikes.
So, I'm just trying to see if I can salvage anything from the situation really. But I have to admit I've been completely put off owning any Tune products for now - hence why I was just thinking of selling the wheels!
Certainly I can tell you if the wheel is laced correctly or not, of that I am sure... 8)
In principle I have no problem in changing your bearings, but I don't have an insurance to carry out the job and your hub is rather delicate and expensive, so if the hub gets damaged in the process... I certainly don't want to take this risk... unless you are happy with thatleft the forum March 20230 -
If it's a Mag180, you need to send it back to Tune - it's not the bearings, it's the ratchet ring. Give them a call directly. Or try it yourself: http://wheelworks.co.nz/tune-hub-ratche ... placement/ (PS also maybe this- http://weightweenies.starbike.com/forum ... 2&start=15 - digging into my Tune bookmarks, I almost bought a set, so I did some research!)0
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huuregeil wrote:If it's a Mag180, you need to send it back to Tune - it's not the bearings, it's the ratchet ring. Give them a call directly. Or try it yourself: http://wheelworks.co.nz/tune-hub-ratche ... placement/ (PS also maybe this- http://weightweenies.starbike.com/forum ... 2&start=15 - digging into my Tune bookmarks, I almost bought a set, so I did some research!)
Do you know where to find the tool to remove a ratchet ring? I've heard people making their own tools, as they are almost impossible to find... I've had a look at the full Park Tool catalogue without success.left the forum March 20230 -
This has to be machined specially - your only option is to get it from tune and this will only make sense if you're a professional.0
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huuregeil wrote:This has to be machined specially - your only option is to get it from tune and this will only make sense if you're a professional.
And a lot of this has been my problem, not many people have the specialist tools (or knowledge) and so I just have to find someone who can "give it a go" but risk damaging the hub.
I suppose, I could get the rim re-laced onto a new hub. Is there an inherent risk in re-lacing a generic carbon clincher rim? It's currently laced 1x both sides; so assume if it's built in the same way it should be okay??0 -
nickd01 wrote:huuregeil wrote:This has to be machined specially - your only option is to get it from tune and this will only make sense if you're a professional.
And a lot of this has been my problem, not many people have the specialist tools (or knowledge) and so I just have to find someone who can "give it a go" but risk damaging the hub.
I suppose, I could get the rim re-laced onto a new hub. Is there an inherent risk in re-lacing a generic carbon clincher rim? It's currently laced 1x both sides; so assume if it's built in the same way it should be okay??
That is the last resort...
Finding a hub with similar flange measurements should not be the most difficult task... a Novatec 482 might be the one...
However, I wouldn't give up on the hub just yet, you don't even know what the problem isleft the forum March 20230 -
Re lacing is totally fine, and you might find that you can get away with another hub of different flange dimensions if you're careful (spoke length is far more sensitive to the rim dimensions than it is to the hub). That said, if your rear hub is genuinely laced 1x both sides, this is probably what Posh Bikes were referring to when they said it was laced incorrectly (1x/1x rear is a pretty terrible way to lace a rear wheel!).
But, first, I'd speak to Tune - you can likely just post them your wheel and have them sort it out, nothing better than going back to source: http://www.tune.de/servicecenter/0 -
Hope you get this sorted Nick, doesn't sound as if much customer service esp. from Poshbikes. I guess you didn't get the wheel built from them, even so aren't they the main uk dealer? so I don't understand their beef. There is no reason to talk to anyone like that, esp as you were a potential customer. Disgusting service imo.0
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giant man wrote:Hope you get this sorted Nick, doesn't sound as if much customer service esp. from Poshbikes. I guess you didn't get the wheel built from them, even so aren't they the main uk dealer? so I don't understand their beef. There is no reason to talk to anyone like that, esp as you were a potential customer. Disgusting service imo.
You're right, I didn't get the wheel from them - I bought it 2nd hand - but they are the UK distributor. They did say that the hub wasn't one of theirs either, as they "mark" their hubs when they sell them. It's not unlikely that the builder I bought them from did get them direct from Tune (Or from Europe); I've no idea and I've been unable to contact him.
Either way, I prefer not to deal with Posh Bikes if I can - so I'll see if I can go to Tune direct. Although, it does concern me if they've been laced against Tune's recommendations I may have further hassle down the line.
Ah well, it's all good fun!
Appreciate all the links and help chaps.0 -
nickd01 wrote:Although, it does concern me if they've been laced against Tune's recommendations I may have further hassle down the line.
To be clear, 1x lacing is not against Tune's recommendations - this should be totally fine from the point of view of the hub flanges itself - rather 1x both sides doesn't build a particularly good rear wheel, and you may have issues with trueness/spoke breakage over time. Good luck getting this sorted!0