Bryton Returns and Customer Service

Russell Smith
Russell Smith Posts: 229
edited September 2012 in Road buying advice
Anyone got a number for Bryton customer service in the UK, or there returns procedure woukd be good including an address.
Cheers In Advance....

Comments

  • luv2ride
    luv2ride Posts: 2,367
    hope it's not serious - I just ordered a Bryton Rider 50 last night!
    Titus Silk Road Ti rigid 29er - Scott Solace 10 disc - Kinesis Crosslight Pro6 disc - Scott CR1 SL - Pinnacle Arkose X 650b - Pinnacle Arkose singlespeed - Specialized Singlecross...& an Ernie Ball Musicman Stingray 4 string...
  • rolf_f
    rolf_f Posts: 16,015
    Russell Smith wrote:
    Anyone got a number for Bryton customer service in the UK, or there returns procedure woukd be good including an address.
    Cheers In Advance....

    First port of call is the shop you got it from. The website of the last UK distributor I am aware of is dead as a dodo so I'd go straight here if the shop is no help - E-mail: Support@brytonsport.com

    Also go here: http://www.brytonsport.com/notices/rnw
    Luv2ride wrote:
    hope it's not serious - I just ordered a Bryton Rider 50 last night!

    The 50 is actually pretty sound really. A bit of a lump but it works well!
    Faster than a tent.......
  • Brakeless
    Brakeless Posts: 865
    Zyro are the distributor http://www.zyro.co.uk/contact-us.aspx
  • Russell Smith
    Russell Smith Posts: 229
    All, Cheers for the reply, Zyro apparently only cover Software support, the shops is 40 miles away, My T50 yes sorry mate is being showing numerous faults freezing, not holding settings cadence doesn't work from time time to time, I could go on since day one. Not sure if the software on this hardware has been tested thoroughly diagnostic test has passed, so want a replacement. Have had it just 3 months , well hacked off ATM.
  • Beatmaker
    Beatmaker Posts: 1,092
    Russell Smith wrote:
    All, Cheers for the reply, Zyro apparently only cover Software support, the shops is 40 miles away, My T50 yes sorry mate is being showing numerous faults freezing, not holding settings cadence doesn't work from time time to time, I could go on since day one. Not sure if the software on this hardware has been tested thoroughly diagnostic test has passed, so want a replacement. Have had it just 3 months , well hacked off ATM.

    Are you sure? My Rider 50 went back to Bryton through CycleSurgery and was replaced with a brand new unit really quickly. This was after Bryton in Taiwan accessed my computer remotely to try and fix the problem without it being returned, but it was deemed a hardware issue. I was very impressed with the customer service.
  • Russell Smith
    Russell Smith Posts: 229
    Beatmaker , Ive had the Remote access done and also a Diagnostic test on the Hardware (I ran it twice) and twice it passed. So I have an LBS that is a Bryton Supplier, otherwise it's an 80 mile round trip to London to return it then the fun begins , as it was purchased via a sertain retailers Gift Card who then didn't want the Card used in there shop, so easy return would be to Bryton , and a replacement.

    Many Thanks

    Russ

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