Garmin Edge 500 no download.

Mark Alexander

Hi All, I hope that i'm all in the right section.

I have a Garmin Edge 500 and it will not download to my Mac.
I have tried an alternate USB cable and it worked once...
I get some status screens.
it records rides (i'm sure it's inacurate as it says my ave is under 17... lol)

I have not reset it as it has rides on it that I want in training.

There is a screen with a big cross on it, another with dots, greyscale gradient and data (looks like a status screen and finally the 3rd icon is an oblong box in the middle of the screen... I hope I explained them well.

Any inseight would be great thanks. :?

schweiz

using garmin connect or another programme?

Does the Garmin show up in the drives in Finder?

majormantra

What browser are you using? Garmin Communicator doesn't work with some, e.g. Chrome.

If you don't have auto pause on then the average speed will, I think, include stops. The moving average will appear in Garmin Connect. I'd turn on auto pause though, especially if you have the cadence/speed sensor.

Mark Alexander

Don't wory, the ave speed comment was a joke. it records perfectly.

I'm using Garmin software can't remember the name but not the online one.
I'm also using Training peaks (that software doesn't recognise it either.

The my MacBook is not recognising it as a hard drive but is charging.

schweiz

have you tried a using a different usb port or do you always use the same one?

Mark Alexander

I have used a different USB port.
I called Garmin. they suggested press bottom left 'enter' button and plug it in whilst held down.
I'll try this when I get home.

amaferanga

MajorMantra wrote:

What browser are you using? Garmin Communicator doesn't work with some, e.g. Chrome

I have no problems at all uploading rides to Garmin Connect using Chrome (on Windows).

majormantra

amaferanga wrote:

MajorMantra wrote:

What browser are you using? Garmin Communicator doesn't work with some, e.g. Chrome

I have no problems at all uploading rides to Garmin Connect using Chrome (on Windows).

Hmmm. I see it's now officially supported. Last time I tried it didn't work so I've been using FF. Might have another go now...